Booking.com Reviews 109,403

I booked through bookings.com and then needed to change the date to a following week. I first had to talk to a robot AI who then was going to transfer me to an agent to make the change, then they hung up on me!!! I called back, same thing AI robot, transfer to agent, 5 minutes later I got an agent who has no clue what they are doing and here I am sitting on hold now for half hour just to change a date on my booking for one week ahead. Still sitting here listening to hold music. I did not realize that changing one date would take me over 30 minutes on the phone and I am still waiting!!!

PAS PÅ HVEM I BOOKER IGENNEM OG JERES VALG AF HOTEL

Booking.com og Tembo B&B Apartment with absolutely zero stars!

A room ” with a view, balcony and excellent customer service!!!!” - NOT


8 months ago, our fight with Booking.com and Tembo started and there is still no solution to the 355 US dollars – DKK kr. 2,261 they owe us! Be careful who you give your money to, you risk never getting it back.
We absolutely did not get what we had booked and everyone was totally indifferent. Bokking.com was so “friendly” to offer us a compensation of DKK kr. 273 = 42.86 US dollars – GREAT.

Hi Had Booked flights with Booking.com (my contract with them and no one else)
Flights were canceled on the 4th March still to this date no Refunds, still hearing excesses the airline hasn't refunded yet its been nearly 9 weeks.
got told on Tuesday by one of booking .com agents the flight has been refunded , so refund will be due to us in the next few days .
called them today saying there waiting for the money to come from the airline and cant see it.
we have contacted them nearly every day for them to give us excuses after excuse the service is very poor.
we never had any update from them ever we had to contact them.

please be very careful booking with booking.co customer service is very very poor.

I reserved a room at Red Roof Inn in Grand Junction, Colorado. I chose a room with a kitchenette and paid for it on booking.com’s website. My son checked in and went to his room and no kitchenette. I called the front desk and told her I reserved a room with a kitchenette, she said the 3 rooms they have with kitchenette’s are all under renovation. I told her I want a refund so I can find another hotel with a kitchenette, she said they don’t give refunds on 3rd party reservations. I tried to call booking.com and could only talk to AI and needless to say I wasn’t able to get my issue across to a robot. I will never use booking.com again and are warning people to stay away from this booking site. I feel they did a bait and switch on me and now I’m stuck.

Very disappointed with my experience. I booked tickets from India to London and made a small mistake with the passenger name. I contacted customer service immediately, but they were not helpful at all. They kept redirecting me and did not offer any practical solution. For such a simple issue, I expected much better support. Poor customer service

I wish can gave zero star. Nasty refund policy. I had a frustrating experience with Booking.com regarding a duplicate car rental booking.

I accidentally made two reservations for the exact same rental (same date, time, and location at Grantley Adams International Airport). I realized the mistake immediately and contacted customer service the same day.

I was told one reservation would be cancelled. It was not.

When I followed up the next day, I was told it was too late due to policy even though I acted right away and relied on their agent’s confirmation. I did not use both reservations, yet I am being charged for both.

This is not a standard cancellation it’s a duplicate booking that I attempted to correct immediately. The lack of follow-through and accountability is disappointing.

If this matter is not resolved, I will be filing formal complaints with the Better Business Bureau and my State Attorney General’s office, as this process has made it unnecessarily difficult to obtain a fair refund.

Booked an hotel for an upcoming trip to Thailand with them and was offered a free taxi from the airport to the hotel. Clicked on the link only for the link to change from the main international airport to a local small airport.

Thought it was just a glitch and contacted their customer service.. eventually.. think it may be easier to speak to the king of Thailand than them! To be told nothing they could do and pretty much tough. So now no free taxi and a very sour taste left in my mouth!

Lesson learned next time book direct with the hotel. The offer of a free taxi was just a scam. Don’t trust them

The worst company I have ever endured. Absolutely diabolical service throughout. Incompetent staff and inadequate system. Still haven't refunded my overcharge after almost 2 months. Requested u times to log a complaint which still has not been actioned. I would not recommend this company would be best to avoid

Very slow when there's a refund needed or a problem.

Stayed in a property that had dangerous electrical cables hanging out of the kitchen wall socket next to sink... Paid to Risk my life. Unacceptable... Slow resolution from booking.com

You owe me money. The booking was canceled in due time. I have not received my money back. The Agriturismo says ""Good morning madam, we do not have any of your credit cards. The card you enter on the site is managed by Booking.com and the money is taken from them! I advise you to contact their customer support team.""

Message in Italian
Place of accommodation: "Buongiorno signora , noi non abbiamo nessusa sua carta di credito , la carta che inserisce nel sito è gestita da booking e i soldi vengono prelevati da loro ! La consiglio di contorto il loro sumero di assistenza"

Check-in
Wed. on 1 April 2026
15:00-19:00
Check out
son. on 5 April 2026
08:30-10:00
Booking info
4 adults - 4 nights, 1 selected
Address
Via Fordeccia 42 , 22010 Gera Lario, Italy

Confirmation number:5725316429

I had a duplicate booking, and when I contacted Ryanair they advised me that my cancellation of this duplicate was accepted and a refund was issued to me and would be with me within 15 working days.
I received no further correspondence and upon the 15th working day I chased the refund.
I was advised that as I had booked through a third party company, that I needed to contact them for a refund and that my refund request had been declined by Ryanair. I asked why I was not advised of this and they responded “I’m sorry for this misunderstanding, but there is nothing else I can say.”

I then contacted the Booking.com, and was advised as the flight had occurred I cannot receive a refund and there is nothing they can do to help me with this.

Booking.com are now advising that Ryanair is declining any refunds when requested from them.

When I am trying to complain to booking.com regarding this, they have advised there is no complaint contact for them?

There is a significant lack of customer care and service within this company and I will never be dealing with them again.

So bad I can't even speak.

Nothing works properly.

The app is crap. The phone number is ai and just hangs up. Avoid them at all costs

Just adding to what everyone else here is saying. I'm genius level 3. Awful, awful customer service. They will do everything they can to not refund you, even after I called with customer service and they told me that my situation is indeed eligible for a refund, they have now been trying to poke holes in my official documents THEY requested as proof to not give it to me. Around 10 hours on the phone with customer service over two months, just to go round in circles and be told bs every time.

During my reservation, it was clearly stated that a free airport taxi was included. However, right after confirming the booking, this offer disappeared and was replaced with a 10% discount on a taxi, which is not the same at all.

This feels misleading and gives the impression that it’s just a marketing trick to push customers to book.

There was no clear explanation of any conditions, and in the end, the customer is the one losing out.

I’m very disappointed and will seriously reconsider using Booking.com in the future.

Disappointed with Booking.com support.

I reported a passenger name issue 18 hours before my flight and explicitly asked for urgent help. I was told to go to the airport and that everything would be fine.

At the airport I was denied boarding due to the same issue. The airline confirmed the correction could have been handled in advance if the agency had contacted them.

As a result, I missed my flight and incurred additional costs.

I have now filed formal complaints with ECC-Net and the EU ODR platform.

I hope Booking.com will take responsibility and resolve this quickly.

The description given on the web site does not always match the reality.
The customer service is useless and trying to change a booking is impossible.
Booking.com is not a company I shall ever use again.
There are lots of better alternatives.
Buyer beware

Amus hotel in Rhodes is excellen
Wonderfull location 2 km from Rhodes old town
Just by the sea
Comfortable rooms, very clean.
Delicious food
Very polite personal.
Mrs. Olesia, Stamatia Audrey exceptional polite and helpful.
I would come again!!

I've booked rooms and flights with booking.com hundreds of times successfully over the past 15 years. My recent experience shares similarities with other recent (April 2026) reviews: room booked, prepaid, non refundable, confirmation states clearly
"No further payment required" On arrival, the disinterested and confrontational desk clerk demands a credit card (sorry, don't have one, not a condition when I booked, so why now?) , alternatively $200 cash deposit. Not likely.
Despite calling 3 different booking.com customer service
phone numbers, each time I was told the number had changed but could be transfered (for a cost, of course) to the new number. Tried to email. No response. Suggestions mainly focused on resolving it with the merchant. Sorry, not a possibility in this case. Advised bank and requested charge back on debit card for "services/product not received. Apologies for boring details, but sorry to see booking.com is not the brand it once was.

In April 2026, I rented a car for three days through Booking.com. The advertised total price was $268.86 (approximately), including taxes, fees, and extra charges.
However, upon arrival at the rental company’s desk, I was required to pay $490.11, which is $221.68 more than the advertised price.
The additional charges were broken down as follows:
$197.94 for insurance (for just three days)
$23.49 for extra charges
This significantly increased the total cost, far beyond what was initially presented during the booking process.
Bottom line: DΟ ΝΟΤ rely solely on the advertised prices for rental cars on Booking.com. In my experience, you may end up paying substantially more at the counter.

I gave up being a host on this site in 2022. Now 30th April 2026 they send me a booking! My property is not on the site and eventually it tells me it's a technical error. I tried for hours to sort it out in case someone turned up to stay in June. When I found a real helpline I was cut off 3 times when the agents didn't know what to do. I do not have an account since 2022 I have wasted enough time on calls and the agents have been useless. The site sent me a booking start date by email but nothing else as I do not have an account with them. I have to leave it now with no resolution.