More Expensive Doesn't Necessarily Mean Better Value
I found this a little cheaper elsewhere but had also seen this on IW.
I bought it in May 2022 and was actually really happy with the fan. No fan is going to be silent, even if they promise it, but luckily the noise didn't bother us and we didn't find it excessively noisy. it was a good fan.
notice how i said, "was".....?
September 2022 and it's stopped working. Switched it on last night and it was really noisy. The blades generally stopped turning (meaning sometimes you got a breeze from it, sometimes you didn't) but it was the melting plastic smell that made me switch it off completely.
This fan retails at around £150. I deliberately bought a more expensive one because i wanted a good one, and i wanted one that would last a few years. I wish I'd checked the reviews a bit more widely than I did otherwise I'd've gone for something else.
I'm hoping to be able to get a return through the retailer, and I have also connected Boneco, hoping that they will advise and do the right thing. Judging by the other reviews here I don't have much hope. If they offer a replacement I might take it, depending on the warranty (ie if it packs up in another 3 months, what then?).
I will come back and update here (if I remember!) once whatever happens, happens.
I am hoping it will all be, of course...... cool.
UPDATE: i was contacted by the company after someone there saw this review, and i can honestly say they've been proactive and done all they can to help. hopefully this was just one of those occasions where i got a duff one that got past quality control. it's my firm belief that the motor packed up (especially after it went pop a bit later!).
after a couple of phone calls and returning the fan, i got a refund, and didn't need to chase. so i can't fault the customer service at boneco or viking. of course i was annoyed at the inconvenience but to be fair, they were on the case. i've put it two stars back up just for that experience.
8 September 2022
Unprompted review