The components were shipped by Royal ail to Australia where they disappeared into a black hole. Australia Post advised they were overwhelmed but could not provide any delivery date. They media sugg... See more
Company replied
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See what reviewers are saying
If you need a part quickly, order eksewhere. Totally unacceptable experience. The promised 2 day wait turned into more like 2 weeks? Firstly, incorrect part supplied...not my name or address...secondl... See more
Company replied
I have a very old back boiler which needed spare parts that I thought may be difficult to get now. Placed an order online with BoilerParts on Monday and they arrived on Wednessday, 2 days later. Excel... See more
I was lucky enough to find Boilerparts.co.uk online whilst searching for parts. I used the email link to request a part I couldn’t find. This is where Andrea contacted me confirming they had stock... See more
Company details
Information provided by various external sources
Boiler replacement parts
Contact info
PO BOX 257, BL4 4AR, LANCS, United Kingdom
- 01204373312
- sales@boilerparts.co.uk
- www.boilerparts.co.uk
3.9
Great
148 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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very nice people and helpful
13 June 2019
Unprompted review
Unacceptable wait time, catalogue of lies and errors
If you need a part quickly, order eksewhere. Totally unacceptable experience. The promised 2 day wait turned into more like 2 weeks? Firstly, incorrect part supplied...not my name or address...secondly, the correct part was delivered by somebody, a customer themselves, in Grimsby after they received my parcel! This company appears to just be taking orders and then sourcing parts/delivery from elsewhere. Do yourself a favour and use someone that can do the job
13 May 2018
Unprompted review
Reply from Boilerparts
The service we offer if the parts are in stock is next day via DPD, UPS and DX carrier services.
Once the parcel has left us it is then in the hands of the carrier service, on this occasions UPS did make a huge error in getting the labels mixed up resulting in the parcel being delivered to the incorrect address, as this was the last item in stock we were unable to re-send, we had a choice of attempting to pick up from the delivery address or order the part from halstead which would take 10-14 days to us, to speed the process up we did arrange a collection which did take longer than expected due to a number of attempts as there was no reply at the address.
We did keep the customer updated throughout, offering a refund or if they were ok to wait whilst we recovered the lost parcel. We do have a good success rate on delivering next day but i would be lying to say that we don't come across delivery errors from time to time, we try are upmost to keep our customers happy.
Ordered on the Wednesday expecting part…
Ordered on the Wednesday expecting part the next day or the day after but the part didn't come till the following Monday. Apparentely it was the couriers fault Interlink they use. After chasing it up after a freezing cold weekend it arrived but it was stressful. Couriers lie and say they deliver when they don't. also if they did call where was the calling card there was none. Blatant lies. When prompted they did offer to refund postage though.
Also the part was a little damaged in transit but useable. Not packaged as good as it could be needs more bubble wrap or the Couriers throw the packages around on the van.
Website and phone link does not state opening hours its 9-4 weekedays only they aren't open at weekends but they don't make this clear. The phone line says we are BUSY if you call at the weekend. It dosent state they aren't open. SO you don't know whether they are closed or busy. Website only says open 9-4. No days stated. how do you know when to call if you don't know whether they are open 5 days a week, 6 days or 7 days. (UPDATE) its now been updated on their site after they read my review)
14 February 2018
Unprompted review
Reply from Boilerparts
interlink stated on there tracking 2 attempted delivers and card left, we did try and keep you informed with the information we were provided from them, a refund was given for the time spent on phone calls , we are unaware that the item is damaged as you have not contacted us concerning this, please email so we can resolve.
we advise on our phone system the opening times.
Slow delivery, expensive, no phone answere - dont use them
I ordered a gas valve next day delivery. The item failed to arrive after two days. Their phone never answers. When the item eventually arrived, it had been sent from DHS (domestic heating spares) with 11.9% added th DHS's price!
2 September 2016
Unprompted review
Reply from Boilerparts
All prices online are trade prices, we do use alternative suppliers to despatch parts to ensure the customer gets next day , unfortunatly we cant control deliveries once it had been despatched and sometimes there can be a problem, we do try to rectify asap, our phone sytems have been updated with voice mail to enable customers to leave a message or email us if the lines are busy.
Not genuine parts
I ordered some Ariston ignition and dection electrodes, but they did not work. Later, Artiston's own engineer told me they were fake.
22 February 2015
Unprompted review
Reply from Boilerparts
All parts are genine with a 12 month manufacture warrenty , if these were faulty and returned a replacement or refund is offered according to regulations
Failed to delivery on an urgent Saturday Delivery (£28)
In most cases, a boiler part is ordered urgently. I ordered friday for a saturday delivery for this reason (and paid approx x3 more for it).
I then received an email from them saying I wouldnt receive it until monday, so I went out to buy the part locally on saturday.
What followed was over a week long cat and mouse game trying to trace the part they sent and get it returned for a refund. At the point of writing, I am still waiting for a refund.
If you need a part urgently, I strongly recommend using someone else.
5 November 2014
Unprompted review
Reply from Boilerparts
we use a number of suppliers to get the parts for n/day delivery, on most cases saturday deliveries are delivered on saturday however we have experianced were this is not the case, we do advise before hand if we cant fulfill this, or sometimes it is just down to the carrier service, we do try to provide tracking numbers for saturday deliveries so the customer can track as we are closed saturdays.
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