Bank of Ceylon Reviews 

Extremely poor customer service!!!!!!!My sister lost her card and we immediately tried to contact BOC customer care. It took them over 3 hours to answer, and by the time they did, all the cash had already been withdrawn. How is this even possible? For a bank, immediate assistance should be exactly that immediate! Waiting hours while someone’s money is at risk is completely unacceptable. The lack of urgency, professionalism, and proper support is shocking. If this is how BOC handles emergencies, I would strongly reconsider using their services. Totally frustrating and disappointing.

I observed that the service at the Borella Super Grade BOC branch was quite slow, and I wanted to share my experience. Many employees seemed to be engaged in conversations and laughter among themselves. Although there are nine counter numbers, only a limited number of them were operational. I speculated that perhaps the new hires could benefit from additional training. It took an extended period, exceeding 30 minutes, to serve each customer, particularly in the personal banking unit and with the customer service manager.

Today i decided to make my primary bank account is boc. I hate old boc smartpay banking app because sometimes isn't working, fails and get more time for app loading. New flex app comes with fix that all issues and new look. It's really nice. I went to the bank today for make flex app and cardless service. Thanks a lot Mrs. Thisuni ( veyangoda branch ) for gives to me perfect service. during this time i made too much mistakes. but she told me step by step clearly and teach me how to works it. Compared to other banks with BOC Bank, They provides us quickly and friendly service

BOC Torrington has the weirdest women I have met at the customer relations counter. I go to this bank for payment work on behalf of the company I work at. And this particular women (she’s around 28-32), wears glasses and sits at the very beginning when you approach from the door.
She was rude to me the first time, and raised her voice the first time I went to ask her something. I cut her some slavk thinking she’s going through something personal. But, again on the fourth consecutive time, when I asked for some form she used the same tone with me. Did she expect me to stay in line?
I can’t wait in line for 20-30 minutes when the only thing I need is a small form.
What a bad customer service. I have half a mind to pull my funds from the bank ( personal ones are at a different branch). My advice to the manager; grow a pair and get yours and your employees acts together.

I am giving the review 3 stars because other employees are okay, and don’t need to be penalized due to one women

BOC Head office has worst employees ever. Kept us for 2.30 hours without doing the transactions and then said they can't proceed with our payments. Where can I file a complain on this?

This is hands down the worst excuse for a bank I've ever dealt with. Their staff are a bunch of lazy, greedy parasites who sit around doing nothing while collecting paychecks. I called them for a simple debit card issue from overseas. instead, I got a full week of harassment and zero results. Useless doesn’t even begin to describe them. This place is a complete joke. Save yourself the headache and never open an account here unless you enjoy being treated like garbage. Rude employees. Especially those who can't type an e-mail properly by looking at the screen. There is a rude and lazy woman at Biyagama BOC Bank who handles international transactions and debit card transactions. Please fire such people before the bank reputation gets even worse.

One of the worst banks in sri lanka. Never even think about opening a BOC account. Branch managers promote fraudulent promotions which no one would take responsibility in the end. Customer service is utter rubbish. They will hang up calls as their wish. They will never give any solution for any problem and tell you to visit a branch. Even inside the branch they will tell a totally different thing. Absolute waste of time. Never ever join this bank.

Nuwara Eliya and Rikillagaskada branches are beyond redemption. The web portal they have is useless. I won't even keep one rupee more than I have to on this weak bank. It's the worst bank I have ever gone to.

P.S. - Their online system doesn't send confirmation emails, or SMS or sometimes doesn't even update the web interface after 9 pm. I have confirmed this with several bank employees as well. Even if the messages arrive, it takes at least an hour or two, in my case, it took 5 hours. They didn't issue OTPs for the transactions I did. I have moved around 250,000 of my money over Internet banking and got no OTPs. NONE.

Online banking not working. Stupid bank.

BOC thalavakela branch has very poor customer service and side favoritism BOC is a bank that waits long for people's service 😓

BOC Bank has useless customer service.specially karandeniya branch

We came around 9.45 am they ignored us and they had other work and came last thursday and asked for a confirmation letter they told us to come on saturday and if we come here the letter is not ready yet.

Stone Age bank

Level of Customer care is 0. Seems like they don’t want gain business anymore. They have lots of manual work compared to other banks in Sri Lanka. The staff needs to learn about customer care especially in Jaela branch.

Online banking App and website also always crash very low quality service for customers . Please change your IT service with good company.

Best service lovely 😍

They dont respect their customers. They act like we are enemies. They sounds very hurting. Service is zero.

Superb service from Bank of ceylon foreign currency exchange counter BIA Katunayake.

Im giving this 1star because that's the minimum I can give this shi** bank. The worst customer service, worst apps, worst client service.