I was a awkward customer, I asked for amendments to a pre order and queries about other stock , not only did they patch my pre order with the extra items I wanted but gave me links to every other it... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Seek Your Adventure With Zatu, the UK's biggest Independent games retailer. Zatu Games brings you the latest board games, miniatures, trading card games, and video games at affordable prices. We stock over 30,000 games, ship worldwide, offer next day delivery, 60-day returns, have a hugely-popular blog, offer guest blogging spots to board game lovers... the list goes on. Whether you want to read the latest news and reviews or if you want to purchase a new game, Zatu Games are here to help you. Our mission is to sell top quality board games, collectables and merchandise at great prices, whilst spreading the word that board games are the future!
Contact info
40 Barnard Rd, Bowthorpe Employment Area, NR5 9JB, Norwich, United Kingdom
- 0800 007 5444
- team@zatu.com
- www.board-game.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great family game to play.
Ordered this for a birthday present, it came in good time, well wrapped and I perfect condition. Fabulous gift.
Good
Speedy delivery, good price, good availability (for the UK) when other retailers don't have them.
Superfast delivery and the best price I…
Superfast delivery and the best price I could find
prompt delivery
prompt delivery, zero issues with the service. another win from Zatu!
Mystery Box
I ordered a mystery box from Zatu and was really pleased with the value and variety inside. The selection felt thoughtful rather than random, and everything arrived in great condition. I haven’t tried all the games yet (Bamboo and Garden Nation are still on my list), but they look lovely and I’m happy with the overall quality.A fun purchase if you enjoy surprises.
Terrible for preorders
Completely messed up my preorder, I had to contact them when I hadn't even received shipping information by release day, they then spent over a week claiming they had sent it despite the tracking information they provided showing that neither FedEx nor Royal Mail had received the parcel from them. Eventually got a refund but by that point nearly everyone was out of stock and I had to pay extra to get a copy well over a week after it was expected. I will never preorder from Zatu again.

Reply from Zatu Games
Really great service!
Really great service!
Fast shipping!
Got my items really well packaged and quickly and for a really great price.
Highly reccomended.
Yet to receive my products that are in stock
Yet to receive my products that were in stock when I purchased them over two weeks ago and was assured they were ready to be sent a week ago when I followed up, but to this day have not dispatched my order yet. Luckily it’s fairly small, maybe i’m just unlucky so far.
Quick delivery
Quick delivery, board games arrived in perfect condition and are a lot of fun!
Great experience from Zatu
Great experience from Zatu. Really like being able to order from a company based in the UK that pays its tax unlike some major companies named after South American rivers. It was also cheaper than that company for one of the games I ordered. My delivery was delayed a bit (Evri's fault, not Zatu's) and the Zatu Customer Service Team was really helpful and the parcel was with me the following day.
Lost parcel. unacceptable wait for refund or replacement
Evri lost the parcel so it didn’t arrive. After chasing evri for three days they eventually told me it was probably lost and wouldn’t arrive. I contacted Zatu who informed me they needed to wait a further 7 days (5 working days + the weekend) before they could send a replacement or refund. Realistically this means I might get a refund 2 weeks after it was due to be delivered. I do not recommend this company.

Reply from Zatu Games
Ease of use
Website was easy to use. Package came in reasonable time. Package was not damaged. Package contain exactly what I ordered.
All round good game store
Normally cheaper than most other stores.
Cheap if not free delivery
Always a fast turnaround from order to shipping and then delivery!
Good service
Easy to find what I am looking for. Prices pretty much as expected. Quick shipping and good tracking.
Fast delivery and great items
Nice packaging, relatively fast delivery for the large distance and helping me get older tabletop books at a fair price.
Came earlier than expected
Came earlier than expected, and a great game (Skyjo). Cannot fault the service.
Appalling
Appalling! I ordered 3 items in readiness for an upcoming birthday. A month in and the products had not reached me. Despite contacting the company several times and proposing any which way that we can accommodate resolving this - there was no resolution or refund made. Still chasing….
If you want to order, look for alternative retailers and there are several!

Reply from Zatu Games
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







