Zatu Games Reviews 

9,616
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,318 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently report receiving well-packaged and quality products, often at very competitive and low prices. Many consumers also appreciate the speed of delivery, with some noting even faster than expected service. However, some people mentioned experiencing issues with delivery times, such as quotes not matching reality, like a 6-day wait instead of overnight. A small group of people also noted problems with order fulfillment, including complaints about items arriving damaged or missing, or delays in receiving refunds.

What people talk about most

Product

Customers report positive experiences with product, noting that items arrive quickly, are well-packaged, and... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast turnaround times and... See more

Price

Reviewers mention positive feedback about price, often highlighting competitive and affordable rates compared... See more

Order

Clients share ambiguous opinions on order processes, reflecting a clear divergence in customer experiences.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items arrive in pristine... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a awkward customer, I asked for amendments to a pre order and queries about other stock , not only did they patch my pre order with the extra items I wanted but gave me links to every other it... See more

Rated 5 out of 5 stars

Great experience from Zatu. Really like being able to order from a company based in the UK that pays its tax unlike some major companies named after South American rivers. It was also cheaper than tha... See more

Rated 5 out of 5 stars

I live in Brazil and bought a board game for the first time at Zatu Games. I couldn't be happier with my new board game, which was very difficult to find on the Internet. The tracking system is great... See more

Rated 5 out of 5 stars

I bought a copy of Kingmaker 2 from Zatu as it was well-priced but I was a little wary as some reviews are poor (for both Zatu and Evri). In fact it turned up quickly and on time (I had paid the extra... See more


Company details

  1. Trading Card Store
  2. Game Store

Written by the company

Seek Your Adventure With Zatu, the UK's biggest Independent games retailer. Zatu Games brings you the latest board games, miniatures, trading card games, and video games at affordable prices. We stock over 30,000 games, ship worldwide, offer next day delivery, 60-day returns, have a hugely-popular blog, offer guest blogging spots to board game lovers... the list goes on. Whether you want to read the latest news and reviews or if you want to purchase a new game, Zatu Games are here to help you. Our mission is to sell top quality board games, collectables and merchandise at great prices, whilst spreading the word that board games are the future!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(9,616)

1,199 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good

Speedy delivery, good price, good availability (for the UK) when other retailers don't have them.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Mystery Box

I ordered a mystery box from Zatu and was really pleased with the value and variety inside. The selection felt thoughtful rather than random, and everything arrived in great condition. I haven’t tried all the games yet (Bamboo and Garden Nation are still on my list), but they look lovely and I’m happy with the overall quality.A fun purchase if you enjoy surprises.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible for preorders

Completely messed up my preorder, I had to contact them when I hadn't even received shipping information by release day, they then spent over a week claiming they had sent it despite the tracking information they provided showing that neither FedEx nor Royal Mail had received the parcel from them. Eventually got a refund but by that point nearly everyone was out of stock and I had to pay extra to get a copy well over a week after it was expected. I will never preorder from Zatu again.

24 July 2026
Unprompted review
Zatu Games logo

Reply from Zatu Games

Hi there,

Thank you for your review.

We're sorry to hear that you never received your pre-order

I can see that we dispatched this with our courier as soon as we receives our stock, however this never entered their network. This usually means the parcel has gotten lost at their local depot, and often when we open an investigation with them, they are able to locate the parcel and get that moving again! Unfortunately in this instance, it does look like they were unable to do so, and I can see this has now been fully refunded.

If you would like any further assistance with this order, please send us an email at team@zatu.co.uk with reference number 3766, and a member of our team will be happy to help.

Thank You,
Team Zatu Games

Rated 2 out of 5 stars

Yet to receive my products that are in stock

Yet to receive my products that were in stock when I purchased them over two weeks ago and was assured they were ready to be sent a week ago when I followed up, but to this day have not dispatched my order yet. Luckily it’s fairly small, maybe i’m just unlucky so far.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from Zatu

Great experience from Zatu. Really like being able to order from a company based in the UK that pays its tax unlike some major companies named after South American rivers. It was also cheaper than that company for one of the games I ordered. My delivery was delayed a bit (Evri's fault, not Zatu's) and the Zatu Customer Service Team was really helpful and the parcel was with me the following day.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

Lost parcel. unacceptable wait for refund or replacement

Evri lost the parcel so it didn’t arrive. After chasing evri for three days they eventually told me it was probably lost and wouldn’t arrive. I contacted Zatu who informed me they needed to wait a further 7 days (5 working days + the weekend) before they could send a replacement or refund. Realistically this means I might get a refund 2 weeks after it was due to be delivered. I do not recommend this company.

28 July 2026
Unprompted review
Zatu Games logo

Reply from Zatu Games

Hi there,

Thank you for your review.

We're sorry to hear that you did not receive your order as expected.

Unfortunately there can be issues with delivery on occasions, and when this happens, we do need to investigate that with our couriers. We raised this investigation with them as soon as we heard from you, but it can take a little time for our couriers to try and resolve the issue.

If you would like any further assistance with this order, please send us an email at team@zatu.co.uk with reference number 3125, and a member of our team will be happy to help.

Thank You,
Team Zatu Games

Rated 5 out of 5 stars

Ease of use

Website was easy to use. Package came in reasonable time. Package was not damaged. Package contain exactly what I ordered.

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Appalling

Appalling! I ordered 3 items in readiness for an upcoming birthday. A month in and the products had not reached me. Despite contacting the company several times and proposing any which way that we can accommodate resolving this - there was no resolution or refund made. Still chasing….
If you want to order, look for alternative retailers and there are several!

28 June 2026
Unprompted review
Zatu Games logo

Reply from Zatu Games

Hi there,

Thank you for your review.

We're sorry to hear that you did not receive your order as expected.

Unfortunately there can be issues with delivery on occasions, and when this happens, we do need to investigate that with our couriers. We raised this investigation with them as soon as we heard from you, and I can see that this order has now been fully refunded for you

If you would like any further assistance with this order, please send us an email at team@zatu.co.uk with reference number 7714, and a member of our team will be happy to help.

Thank You,
Team Zatu Games

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look