The experience was good, with quick responses to emails. However, after I emailed inquiring about the status of my suitcase, they only replied after I had already sent an email asking if they had any... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
They followed up and tried they're best to get my luggage unfortunately it was not found. They made sure I was kept in the know and tried their best to ease my stress. Qatar Airlines refused to be h... See more
We are extremely satisfied with the support provided. The response was incredibly fast, the information was clear, and the issue was resolved in less than 24 hours. The level of service perfectly alig... See more
Company replied
Their instructions to fill out the report were clear, we got a quick response in the creation and tracking of our case, and constant timely updates, even during the time the bag wasn’t found yet. I’ve... See more
Company replied
Company details
Written by the company
Track and Expedite the return of your lost airline luggage. Covers all flights globally. For $5 before you fly, BRB will give you $1000 if we are unable to recover your bag within 96 hours (4 days). No proof of luggage contents required. Real-time email/SMS/WhatsApp updates.
Contact info
United States
- www.blueribbonbags.com
3.7
Average
324 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient
Efficient, easy and efficient informative without excessive correspondence
13 March 2026
Unprompted review
Their “service” is a joke
Their “service” is a joke. As soon as a bag is delayed they will give every excuse not to honour the so called delay payments including giving 12 hours to respond to irrelevant info requests when they know you are in transit with no coverage. They will then claim that they will only track your lost bag a “courtesy”. The information the provided us was incorrect half the time and just a delayed “copy and paste” of what the airline was updating anyway. They were ZERO help at all.
DO NOT WASTE YOUR TIME WITH THIS FRAUDULENT COMPANY
25 February 2026
Unprompted review
Reply from blueribbonbags.com
Hi Paul,
We’re very sorry to hear about your experience and truly regret the frustration this situation caused. After a thorough review conducted by the highest level of our department, your case was approved for our Baggage Satisfaction Guarantee payment.
We contacted you directly to confirm that you qualified for compensation and requested the payment details required to complete the transfer. We have not yet received your response, but we remain ready to process the payment as soon as the information is provided.
Please feel free to contact us at mbr@blueribbonbags.com
so we can finalize this for you as quickly as possible. We appreciate your feedback and remain committed to resolving this matter.
Best regards,
Blue Ribbon Bags Support Team
Geneva to Trondheim
About the flight from Geneva to Trondheim. Luggages did not follow and have been delivered 1 day later after the arrival in Trondheim.
25 February 2026
Unprompted review
Reply from blueribbonbags.com
Thank you for your review.
From the information provided, it appears that this situation relates to the airline’s baggage handling. Blue Ribbon Bags only becomes involved when a Mishandled Baggage Report is opened with us after a bag is reported delayed with the airline.
We were unable to find any case opened with our service related to this flight. If you did purchase Blue Ribbon Bags coverage and would like us to review it, please contact our support team with your Mishandled Baggage Report number so we can assist.
Blue Ribbon Bags Support
Blue Ribbon Bags Saves The Day
My clients' ski bag didn't make it onto the plane in Newark during their connection. Lufthansa wasn't helpful at all and the portal just said 'Searching for your baggage'. In the meantime, BRB located the bag in under 2 hours, with an update on the United flight it was coming on. The Lufthansa portal still said Searching for the next 8 hours despite the bag already being in the air. My clients were able to get some rest knowing the bag was en route after the stress of worrying about not having it before they headed to the mountains. They saved me the time and hassle of trying to deal with the airline. I'm very grateful for this service!
26 February 2026
Unprompted review
Reply from blueribbonbags.com
Thank you for the great feedback — we truly appreciate it.
We're glad we could help locate the ski bag quickly and provide some peace of mind for your clients. It means a lot to us to support our partners and help make situations like this easier for both you and your travelers.
Thanks again for your continued partnership.
Blue Ribbon Bags Team
Highly recommend it
Highly recommend it, super easy use and very flexible.
25 February 2026
Unprompted review
Reply from blueribbonbags.com
Thank you so much for the great feedback and for taking the time to share your experience.
We’re really happy to hear that you found the service easy to use and flexible — that’s exactly what we aim for.
We truly appreciate your recommendation and your support!
Excellent Service: Fast, Clear, and Professional
We are extremely satisfied with the support provided. The response was incredibly fast, the information was clear, and the issue was resolved in less than 24 hours. The level of service perfectly aligns with the luxury standards our agency offers to our passengers. Thank you for the professional and efficient collaboration!
8 February 2026
Unprompted review
Reply from blueribbonbags.com
Thank you for the kind words! We’re proud to support partners who share our commitment to exceptional traveler experiences.
BlueRibbonBags was Outstanding!!!
BlueRibbonBags (BRB) had better and more accurate information within a few hours of submitting the forms than the reps for the airline did (who just said "there is no information in the computer") even though airline reps entered the lost bag form!!!
BRB sent me emails with updates telling me the flight numbers, date, and time of arrival; when I went to get my bag...it was there just as BRB said and this is after 4 days of the airline saying there is no information available (what a useless bag tracking system the airline uses!!!).
16 February 2026
Unprompted review
Reply from blueribbonbags.com
Thank you so much for sharing your experience and for your kind words! We’re delighted to hear that our updates helped provide clarity and reassurance while your bag was being located. At Blue Ribbon Bags, we work hard to track and verify baggage information as quickly and accurately as possible, so it’s wonderful to know our efforts made a difference for you.
We truly appreciate your feedback and are glad your bag arrived safely. If you ever need assistance again, we’ll be here to help every step of the way.
Buy insurance !
Very professional, good at following up with me through enail and txt messages.
9 February 2026
Unprompted review
Reply from blueribbonbags.com
Thank you so much for your wonderful review!
We truly appreciate your kind words and are glad to hear that you found our team professional and responsive. Staying in touch and keeping you informed every step of the way is very important to us. Thank you for choosing Blue Ribbon Bags and for your recommendation — it means a lot to our team!
This was just for a safe side otherwise…
This was just for a safe side otherwise my travel had no baggage issue at all :)
24 January 2026
Unprompted review
Reply from blueribbonbags.com
Thank you for your feedback! We’re glad to hear your trip went smoothly and that everything was fine with your baggage. We’re always happy to be there just in case.
Blue Ribbon Bags
Good service and quick ticket delivery
6 February 2026
Unprompted review
Amazing and well priced
18 November 2025
Unprompted review
useless mob of scammers
Scam. it is very difficult to file claims within 24 hours when flights delayed waiting for bags on carrousels talking to lost baggage staff at airport. A complete waste of time service DO NOT WASTE YOUR MONEY.
29 January 2026
Unprompted review
Reply from blueribbonbags.com
We’re really sorry this was your experience. We know how stressful baggage issues are, and our 24-hour claim window is part of how we’re able to step in quickly and help. If you’d like, please reach out directly — we’re happy to review your case.
Reply from blueribbonbags.com
Thank you! We’re glad you’re happy with our service. 👍
Blue Ribbon Bags
Easy and fast
Easy and fast, you can find flights which are not exist in airline website.
25 January 2026
Unprompted review
good service
17 January 2026
Unprompted review
Reply from blueribbonbags.com
Thank you! We’re glad you’re happy with our service. 👍
Blue Ribbon Bags
It has been right
15 January 2026
Unprompted review
They followed up and tried they're best…
They followed up and tried they're best to get my luggage unfortunately it was not found. They made sure I was kept in the know and tried their best to ease my stress. Qatar Airlines refused to be helpful in finding my luggage unfortunately 13 days later the bag is still not found.
2 January 2026
Unprompted review
Kept us informed every step of the way
The fact that they kept the client and myself informed every step of the way was magical. Updates via whatsapp, text and email - we knew what was going on all the time.
8 January 2026
Unprompted review
Reply from blueribbonbags.com
Thank you so much for your wonderful feedback.
We’re delighted to hear that the regular updates via WhatsApp, text, and email made a positive difference in your experience. At Blue Ribbon Bags, we understand how stressful a delayed bag can be, so keeping both you and your client informed every step of the way is a top priority for us.
Clear communication, transparency, and consistent follow-up are at the heart of what we do. We truly appreciate your kind words and look forward to supporting you again whenever you travel. ✈️
always been a great experience booking…
always been a great experience booking flight with TRAVEL UP
11 January 2026
Unprompted review
Total waste company big scammers u need…
Total waste company big scammers u need to report within 24 hours but this website is not even searchable within 24hrs proper fake company in trip.com they never even in mentioned website and timeline of 24hrs, it was clearly mentioned if u dont receive bag in 96hrs we will pay money back but changed policy in website saying within 24hrs. I wasted money and lost bag.
10 January 2026
Unprompted review
Reply from blueribbonbags.com
Thank you for sharing this. We know delayed baggage is stressful, and our 24-hour policy exists so we can act fast on your behalf. If there’s more to review, we’re here and happy to look again.
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