Blue Chip Holidays Reviews 

7,004
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Absolutely appalling. We booked a holiday in February for this Saturday 23rd Oct. We have 2 young children & are all packed and they cancelled it today. No apology, no legitimate explanation (the balc... See more

Rated 4 out of 5 stars

Nice accommodation,but needs some (TLC).very noisy master bedroom floor(wakes everybody during the night with major squeaking noise). outdoor furniture ,(good cleaning required-green with mold)... See more

Rated 5 out of 5 stars

We stayed in number 2 Hunters lodge Indio Lake in Bovey Tracy. Arrived to a welcome of chocolates and a bottle of wine. Lodge was beautiful, spacious,clean,modern and very well equipped. Set in glorio... See more

Rated 5 out of 5 stars

the holiday apartment harbour view was excellent, could not be faulted. However we were e mailed the wrong key code to enter the accommodation, that issue was easily solved when speaking to the manag... See more

Company details

  1. Cottage

Information provided by various external sources

Leading provider of 4 & 5 star luxury holiday cottages, apartments and lodges, with over 1,000 stunning properties across Cornwall, Devon, Dorset, the Isle of Wight and Yorkshire.


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3.4

Average

TrustScore 3.5 out of 5

7K reviews

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3.4

All reviews

(7,004)

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Rated 4 out of 5 stars

Easy to book

Easy to book, great range of properties available. A little confusion of key collection but that is the only tiny issue encountered.

13 July 2018
Unprompted review
Rated 5 out of 5 stars

I definitely would recommend Bluechip

I definitely would recommend Bluechip. They sent me detailed booking information after I sourced a fabulous converted barn thru them. Informative text messages and helpful staff who kindly sent me email links for dog friendly beaches in the area. A 10/10 experience!

10 July 2018
Unprompted review
Rated 2 out of 5 stars

Book direct and save £200!

We had a number of issues with Blue Chip. Firstly, we had to cancel our long-standing, original booking (Isle of Wight) a few weeks before departure after we were informed that major building work would be taking part in the apartment block. In Blue Chip's defence, they then provided us with a few alternatives and we accepted one.
We didn't get a confirmation email, so we telephoned the owners of the property and eventually had our booking confirmed by them and subsequently by Blue Chip after we contacted them again.
Blue Chip charged us nearly £200 more than we would have paid if we'd booked direct with the vendors. We queried this disparity with two members of Blue Chip staff (email and phone). Both declined to respond.
Before the holiday, Blue Chip took £150 from our bank account, despite there being no requirement for a deposit on the re-booking.
In summary, if you can, book direct with the vendor and save yourself a rip-off additional charge of £200 by Blue Chip.
COMMENT ON BLUE CHIP'S RESPONSE:
Blue Chip may not be able to control how property owners offer their properties and for how much, but... they can control how much additional cost they pile onto their unfortunate customers. £200 (circa +25%) is clearly extortionate and unjustifiable. We presume that Blue Chip have an arrangement with vendors (in this case with a large portfolio of properties) to provide the same property at a comparative price - if not, why not? If Blue Chip are seriously concerned about customer service, answer this simple question - Why did you charge us £200 more?

10 July 2018
Unprompted review
Blue Chip Holidays logo

Reply from Blue Chip Holidays

Thank you for your review John.

We’re sorry to hear that you were disappointed with some aspects of your stay so please accept our sincere apologies. Please know this is not typical of the high standards of experience and service we pride ourselves on offering.

We do believe upon discovering the £150 security deposit being debited from your account, a member of the Customer Care team, arranged for the amount to be refunded. We are very sorry for this error and lack of prior confirmation.

Unfortunately we are unable to control how much an individual owner may advertise their property for privately, however we do try to work with owners when prices are agreed.

We pride ourselves on delivering an excellent level of customer service and we are sorry that on this occasion we fell short of your expectations.

Kind regards,

Blue Chip Holidays

Rated 4 out of 5 stars

Lovely cottage just a shame the main…

Lovely cottage just a shame the main light in the living room was out, altogether we had 6 lights not working. We felt the dinning room window could have done with a blind or something as felt could not use the room much because every person walking by looked in, was definitely not private!

9 July 2018
Unprompted review
Rated 5 out of 5 stars

Blue chip Holiday! Jones Family

Everything is organised well, customer service is excellent... housekeeping when we get to rental is first class.. Blue Chip seem bothered that you do enjoy your holiday AFTER you’ve paid! Not always the case elsewhere!

9 July 2018
Unprompted review
Rated 5 out of 5 stars

Great apartment very up market and in a…

Great apartment very up market and in a great location, with every thing you would want to make your stay great. l would Highly recommend this apartment, comes with your own parking space with is a bonus.

8 July 2018
Unprompted review
Rated 1 out of 5 stars

We had a big problem in one of their…

We had a big problem in one of their properties (pigeon infestation at Napoleon's Landing, Sandown), but although we reported it immediately nothing was done. Holiday was ruined. Read the small print carefully - your booking is actually with the property owner not Blue Chip Holidays. We have been unable to get the proper contact details for the actual owner, and are very dissatisfied customers. Will use Holiday Lettings next time and book a property directly with the owner.

8 July 2018
Unprompted review
Blue Chip Holidays logo

Reply from Blue Chip Holidays

Thank you for providing us with your feedback following your stay, we apologise that you were disappointed with some aspects of the holiday.

We are sorry that despite our Customer Care Teams best efforts, that on this occasion we were unable to resolve the issues to your satisfaction.

We pride ourselves in offering excellent standards of service and accommodation, and we can only apologise that on this occasion we fell short of your expectations.

Best regards,

Blue Chip Holidays

Rated 3 out of 5 stars

Location great

Location great. Apartment was nice but not that clean. Floors could have done with a hoover and a wash which I ended up doing. Glass on living room patio doors all dirty. Could have done with some fans for sleeping as the apartment is so hot at night making it uncomfortable to sleep.

7 July 2018
Unprompted review
Rated 3 out of 5 stars

Lots of positives but some problems

A good amount of space in this flat and lovely swimming pool. Minutes from Chesil Beach. Good parking facilities.

'Sea view' not great as spoiled by derelict building in direct eyeline from seating area. Swimming pool only open 9-5, an evening or early morning swim would have been an improvement.

Curtains very thin and white, meant very early mornings!

Boiler not working on arrival. Reported on the morning of Day 2, when we realised it was a problem. Not fixed until the owner came at 8pm at the end of day 2.

6 July 2018
Unprompted review

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