Blue Bay Travel Reviews 

10,376
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 923 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and knowledgeable staff who consistently go above and beyond to make the booking process entirely seamless, quick, and straightforward. People often note the exceptional communication, professional advice, and personalized recommendations that successfully ensure memorable holidays tailored to every specific requirement. However, some reviewers were not happy with the customer service, pointing out poor communication, unhelpful responses, and frustrating experiences when attempting to resolve problems. A few other people also felt that dealing with unexpected issues was extremely disappointing, noting instances where trips were severely impacted.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that agents are consistently helpful, friendly,... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting it as straightforward and... See more

Holidays

People report positive experiences with holidays, highlighting efficient booking processes and competitive... See more

Service

Customers had positive experiences with service, frequently praising the knowledgeable and friendly staff who... See more

Customer service

Consumers find customer service to be positive and helpful. Reviewers consistently praise the team for making... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic advice and service from Blue Bay Travel. Big thank you especially to Kerry Jones. Absolutely superb. Great advice, with tips and suggestions regarding our cruise choice. Full marks and then... See more

Company replied

Rated 5 out of 5 stars

SARAH IS AWESOME! This is the third holiday that Sarah has arranged for us and she nails it every time! Each holiday has had varying degrees of request (from "here's our thoughts for itinerary inclu... See more

Company replied

Rated 5 out of 5 stars

Ellie was great- looking at different flights and options for our trip. She kept us informed throughout and sent updated quotes until we decided on the best one for us. Booking was straightforward ove... See more

Company replied

Rated 5 out of 5 stars

We found Blue Bay Travel website really easy to use to find our holiday in Maldives and loved how it included everything in the price, such as transfers. We decided to book through their custom... See more

Company replied


Company details

  1. Travel Agency
  2. Tour Operator
  3. Travel Aggregator

Written by the company

Blue Bay Travel are specialists in creating affordable luxury holidays. It all started with a vision of making Caribbean & Mexico holidays accessible for everyone, and this developed into areas like The Maldives, Mauritius & Thailand. Now, our team work tirelessly to deliver the absolute best deals on the market for travel worldwide. Because we believe that the best destinations shouldn't only be accessible to those with the longest purse strings. Whether you’re looking for a beach getaway or a city break, a cruise or a combination of all three, let us take care of your holiday plans

Blue Bay Travel - Flexible Holiday Guarantee

Written by the company

Relax!
Delivering your perfect, unforgettable escape is kinda our thing. But that's because we know there’s more to a perfect stay in paradise than just sunning it up. That’s why we look after you through the entire process. From booking to sunning and back again! Here’s how we do it…https://bluebaytravel.co.uk/relax/

What You See is What You Pay

No Hidden Extras

We’re an honest bunch and we believe you should know the full cost of your holiday package upfront, not suddenly adding a booking fee when you get to the checkout. So you can trust that the price you see on our website, is the price you pay whether you book online or over the phone. You also won’t find our prices without return flights, adequate luggage & transfers included.

Contact info

Blue Bay Travel Exclusives

Get the best holiday deals including exclusive room upgrades & savings

4.8

Excellent

TrustScore 5 out of 5

10K reviews

5-star
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4.8

All reviews

(10,376)

859 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Booking Experience

The review is purely for the booking experience.
I entered my holiday details on Blue Bay Travel website but it couldn't give me confirmation straightaway but Steph phoned me within a couple of minutes and went through everything, very easy to complete.

27 June 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're so glad to hear that our team was able to assist you promptly and efficiently with your booking. We appreciate you sharing your positive experience with us!

Wishing you a wonderful holiday,
Martyn

Rated 5 out of 5 stars

fast and friendly service helped me…

fast and friendly service helped me find the best holiday I asked for.

20 June 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are so glad we could help you find the best holiday. Thank you for your kind words!

Wishing you a wonderful holiday,
Martyn

Rated 5 out of 5 stars

Excellent service

My contact is Nicola. She has been so patient with my, keep changing my requests and always so calm and helpful. We have now booked and I am so very happy with the service and booking received

26 June 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are so pleased to hear our travel advisor provided such patient and helpful service with your booking. We appreciate your kind words!

Have the best holiday!
Martyn

Rated 5 out of 5 stars

Booking made over tge phone

I saw the holiday I liked on-line. But rather than book on line I wanted to speak to someone first to ask a couple of questions. Elle who took my call was very polite & answered my queries most satisfactorily.
I asked her to call me back in 48 hours while I made my decision. Which Elle did & the holiday was booked over the phone.
The price was less than the same holiday with other companies so I am very happy with Blue Bay.

17 June 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're so glad to hear you had such a positive experience with us! It's wonderful that our team could assist you thoroughly and help you find the perfect holiday at a great price. We appreciate your kind words.

Have an incredible holiday,
Martyn

Rated 5 out of 5 stars

Georgia was friendly

Georgia was friendly, knowledgeable and helpful with our booking. We had pinpointed a holiday that we were interested in and she was able to make adjustments to the holiday to aid my disability.
She also helped to check her system so we knew it was the best holiday on offer for us.
We have booked through Blue Bay before, are happy to use them again and definitely recommend them

23 June 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are so pleased to hear about your positive experience with us! It's wonderful that our team member was able to make adjustments for your disability and find the best holiday for you. Thank you for your continued trust and recommendation!

Wishing you a wonderful holiday,
Martyn

Rated 5 out of 5 stars

Quick and competitive price on multi flights and hotels itinerary.

Requested specific international and internal flights as well as specific hotels.
Received a completely correct itinerary in a very timely manner with a very competitive price.

16 June 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're so glad we could provide you with a completely correct itinerary in a timely manner and at a competitive price. Thank you for your kind words!

have the best time!
Martyn

Rated 5 out of 5 stars

Excellent Service

Always have a good experience when booking a holiday with Blue Bay, extremely helpful advisors, easy booking through them, everything explained and all paperwork sent either same or next day, also very easy to contact them for any after booking queries, I would have no hesitation recommending this company

23 June 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We appreciate you sharing your positive experience! We are delighted to hear that our advisors were helpful and that the booking process was easy and efficient. Thank you for your recommendation!

Wishing you the best holiday,
Martyn

Rated 5 out of 5 stars

Emaa listened to our needs

Emaa listened to our needs, came straight back to us and showed a personal touch above and beyond what was required.

22 June 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are so happy to hear our team member provided such a personalised and helpful experience. Thank you for your kind words!

have an awesome holiday,
Martyn

Rated 5 out of 5 stars

Kerry was really helpful

Kerry was really helpful and came back to me so quickly.
Thanks

21 June 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are so glad to hear we could assist you quickly and effectively. Thank you for your kind words!

Martyn

Rated 5 out of 5 stars

Lynne is amazing 🤩

Lynne was extremely helpful and very quick to respond to my requests. A fantastic deal and such an easy booking system (no stress ☺️) Thank you 🤩

20 June 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're delighted to hear your booking was easy and stress-free, and that we were quick to respond to your requests. Thank you!

Martyn

Rated 5 out of 5 stars

Excellent booking experience

Excellent booking experience, so straightforward

18 June 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're glad your booking was straightforward. Thank you for your feedback!

Wishing you a wonderful holiday,
Martyn

Rated 5 out of 5 stars

Always a good experience in booking…

Always a good experience in booking with Bluebay Travel.
Many thanks to Leighton, top man

17 June 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are so glad you consistently have a good booking experience with us. Thank you for your kind words!

Martyn

Rated 5 out of 5 stars

Live booking with Bluebay

Live booking with Bluebay, they always help me pick the best hotel and if there is anything better they let me know

13 June 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are so glad to hear we consistently help you find the best hotels. Thank you for your kind words!

Have the best holiday!
Martyn

Rated 5 out of 5 stars

Leighton was as usual brilliant

Leighton was as usual brilliant. Nothing else to say

18 June 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are so glad you had a brilliant experience with us. Thank you for your kind words!

Here's to another happy holiday!
Martyn

Rated 5 out of 5 stars

Great experience

I dont normally leave reviews but I did quite a bit of research as this was quite an expensive holiday and BBT were about 10% cheaper than anyone else . I spoke to Steph who was really helpful and knew her stuff so got our holiday booked and sorted in a few mins, I would recommend both Steph and Blue Bay Travel and will be using them next time.

12 June 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are so happy to hear you had such a positive experience with us and found our team helpful. We truly appreciate your kind words and look forward to assisting you with your next holiday.

Martyn

Rated 5 out of 5 stars

Outstanding Customer Service

Blue Bay are absolutely outstanding at understanding your needs, they are always a pleasure to deal with and I have been using them as my go to Travel company for over 15 years, I had amazing service from Louise and Ellie. The additional discount for parking through the Chairmans club is a welcome addition. Thanks again BBT.

12 June 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are so pleased to hear about your outstanding experience and your long-standing loyalty. It's wonderful to know we consistently meet your needs and that our team provided amazing service. We appreciate your kind words about the additional discount and love that you enjoy being a treasured chairman's club member.

Wishing you a wonderful holiday,
Martyn

Rated 5 out of 5 stars

Incredibly helpful

Becky was incredibly helpful with a complicated holiday and very specific requests from us, we’re so grateful to her for all her help and expertise. Would use her every time! Can’t recommend her enough!

16 June 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're so glad our team member could provide such helpful expertise for your complex holiday. We appreciate your kind words and positive feedback!

Have the best holiday,
Martyn

Rated 5 out of 5 stars

Sioned Hughes - Lle Nesa?

Fantastic service from Sioned Hughes- Lle Nesa? Managed to find exactly what we wanted for the right price. Nothing too much trouble

12 June 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are so pleased to hear we found exactly what you needed at the right price. Thank you for your kind words!

Wishing you a wonderful holiday,
Martyn

Rated 5 out of 5 stars

We found Blue Bay Travel via Facebook

We found Blue Bay Travel via Facebook. A quick call lead us to Tamzin the rep. She found the perfect holiday for us to Anelia hotel, Flic en Flac, Mauritius. The whole booking service went very smoothly, and Tamzin was a delight to work with. As for the hotel, I was a wonderful place to stay, especially with the upgraded ocean view balcony room. Totally recommend Blue Bay travel and Anelia hotel.

30 May 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are so happy to hear you had such a wonderful experience finding and booking your perfect holiday with us! It's fantastic that you enjoyed your stay at the Anelia hotel. Thank you for your kind words and recommendation.

Here's to many more happy holidays,
Martyn

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