BON CHARGE Reviews 

UPDATE 1/23/26: My review remains the same. I have just called DHL for the fourth time and explained to them the information I received from Boncharge below. They explicitly stated that they have an agreement with Boncharge and that it is up to Boncharge to reach out to DHL to deem the package lost. Boncharge has not once reached out to DHL by phone, only the tracking number has been checked— which continues to update with the current date and time, but its status of “IN TRANSIT” remains the same. They explicitly stated package was estimated to be delivered on 12/13/25. This package is coming from outside the United States. DO NOT TRUST THIS COMPANY.
On 12/8/25 I placed an order; on 12/9/25 I received an email that the item was shipped via DHL. When the package did not arrive, on 12/26/25 I contacted DHL. I was advised that although the courier had received the package, there has been no movement and the package can be considered lost. I contacted BonCharge who responded by stating that they checked the tracking number and “there’s been some movement on the item”. Over the past two weeks, I have called DHL twice more and received the same information. I have sent BonCharge three more emails, and continue to receive the same message “We’ve checked the tracking information again today and can confirm that there is a recent scan dated 8 January, which indicates that the parcel is still in transit rather than classified as lost at this stage” They have NOT ONCE phoned DHL to confirm the loss. Trustpilot, I have emails and phone records to confirm. I have begun a credit card dispute. Consumers, DO NOT TRUST THIS VENDOR

Paid for a product in a month and a half out. Still haven't received a tracking number or it shipped. I've emailed customer service with my receipt. No response. Nothing NADA. So now I'm in the process of fighting to get them to charge my card back for the product I ordered. I highly recommend using a USA product made. Learn my lesson

Bon charge’s Red Light Face Mask is a substandard product & customer service was awful. An expensive item marketed as “you’ve made a great choice” lasted less than 10 months. It cost my daughter £192.50 (minus £82.50 Black Friday code so should have been £275!). It was a Christmas gift & boxed beautifully but not used till nearer March’25 due to bereavement. The Velcro didn’t stick well to keep the mask on but it was easy & pleasant to use till it started flashing and turning off after 9 months use. Alynna Ana, customer service, asked for a video to be sent. Once video received Marianne Villaceran, customer service, responded saying, ‘the flashing is consistent with an internal wiring fault’. She continued to say, ‘I understand it’s frustrating but the mask is now outwith warranty so we can’t offer a replacement but if you have further questions don’t hesitate to reach out.’
I did respond saying I was extremely disappointed that such an expensive product didn’t even last a year and that customer services couldn’t offer any resolution or way to repair the item, reiterating it had not even been used consistently for a year but only 10 months maximum so was this not indicative of a faulty product. I have not heard anything in response. Yes the mask is just outwith warranty as purchased in Nov but gifted Dec. However my £18 kettle, used multiple times/day has lasted 3 years and my GHD straighteners(around £105) are still going strong 9 years later. Why does a £275 product not last a full year & it’s ok to say it has ‘an internal wiring fault’ as if that’s normal. Why can’t they offer to repair even at a small cost to the customer? My daughter did not ‘make a good choice’ spending £192.50 on this product. The customer services couldn’t offer any positive resolution and stopped responding. Please do not buy anything from Bon Charge or you will be throwing money away and left disappointed.

I have been using my Red Light Face Mask and Neck Mask for almost two years now every night. My skin is amazing and glows, I get many compliments and I am in the post menopause phase of life so reducing fine lines and wrinkles has been my #1 goal. LOVE this product and the customer service Team is FANTASTIC. Replaced the Face Mask without question when it started to malfunction for "over use". :-)

I wish I could give Bon Charge NEGATIVE 10 stars or more. First I ordered blue light blocking eyeglasses that Bon Charge never processed or shipped to me in September 2025. Then they offered $100.00 giftcard to write a positive review on Trustpilot which is obviously UNETHICAL for Bon Charge to BUY reviews. I also bought from Bon Charge a sauna blanket, Red light therapy blanket and red light face mask. NONE OF IT WORKS. ALL GARBAGE. I asked Bon Charge for RETURN LABELS but never received them. This company has ripped me off for almost $2,500.00. I bought a previous pair of blue light blocking glasses from Bon Charge several years ago that I realize now is another SCAM because I was never able to sleep well after using them despite Bon Charge's claims about blocking blue light. I know this because I just bought in December 2025, 4 pairs of blue light blocking glasses from a much better ETHICAL company, RA OPTICS which actually work and I sleep well now. My personal experience with Bon Charge is that they are A TOTAL SCAM. OTHER PEOPLE AGREE, LOOK AT ALL THE NEGATIVE REVIEWS. ANY POSITIVE REVIEWS ON TRUSTPILOT ARE MOST LIKELY UNETHICAL BECAUSE BON CHARGE PAYS THEIR CUSTOMERS WITH $100.00 GIFT CARDS TO WRITE THESE REVIEWS ON TRUSTPILOT. Buy your merchandise from other companies such as RA Optics and Amazon has plenty of reputable Infrared products, etc. from reputable companies. BON CHARGE is UNETHICAL. They buy positive Trustpilot reviews with $100.00 gift cards!
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BON CHARGE reply to my review (below) is just more of their unethical behavior. MY ADVICE: BUY ELSEWHERE. Their products do not work and they offer gift cards in exchange for reviews. I have the emails from Bon Charge to prove that Bon Charge offers $100.00 gift cards for reviews which is AGAINST TRUSTPILOT RULES. TRUSTPILOT HAS BON CHARGE FLAGGED FOR THIS VIOLATION.

On the TRUSTPILOT BON CHARGE REVIEW PAGE:

TRUSTPILOT wrote: We have detected that BON CHARGE asking for reviews in a way that Trustpilot does not support. This can lead to bias and compromise the reliability of reviews.

MY ADVICE: BON CHARGE IS UNETHICAL! BUY ELSEWHERE!

I also have concerns about the level of EMFs Bon Charge's questionable products emit

I really dislike writing negative reviews, but after contacting Bon Charge six times without any response or resolution, I feel it’s important to share this experience. Five out of seven full-spectrum bulbs in one order stopped working in less than six months. When I reported the first two failures, customer service responded promptly and sent replacement bulbs.

However, after the fifth bulb failed and a replacement bulb arrived broken, I reached out multiple times over the course of about ten days and sent several emails, but received no response or resolution. While the quality issues with the bulbs are disappointing and unexpected, the lack of communication and respect for my time in addressing this problem is even more concerning.

I previously left a positive review for your company on TrustPilot, but I now feel compelled to revise it to reflect my current experience.

Terrible, dismissive, lying customer service. Cheap, flickering, poorly made products for a price of premium ones.
I ordered a red-light toothbrush and after I checked the same toothbrush on my mobile phone I saw a 20% discount there, while it's not existent on the website open from laptop. I emailed customer service mentioning the discount I saw on mobile phone and asked if it could be applied to my order. It was the same day, and they replied a simple short "Unfortunately, no. Have a nice day". I then asked if the first-time customer discount of 15% could be applied instead since I'm the first-time customer and the discount wasn't applied to my order, their reply was again no. Then I asked to cancel my order so that I can reorder it with proper discount, and they started lying about the order being already shipped (lie - I haven't received an email with tracking information) and that they cannot cancel orders that have left their facility. After several more back and forth I threatened them with complaining about unfair business practices due to their refusal to cancel the order in pre-shipping state, and they finally asked if I want them to reimburse the 20% discount as an exception (they usually don't do that). I agreed even though at this point I've read reviews online about their return policy ($200 shipping costs to Australia!) and was thinking that I've made a terrible decision making an order and now have to accept the consequences. Ok, it took a good amount of my time and patience, I got a 20% refund only to find out that just 3 days after they started a flash-sale before black Friday with 25% discount for a day, after which a 20% discount was applied to all orders after that day. What a greedy company is not refunding the discount that was on their website for iphones and later for everyone for a long time, just several days before that! And lied about the shipment - they sent me tracking number which showed its in pre-shipping state for several days, which means it hasn't left the carrier's facility. After this I was already expecting that the product will be a cheap chinese toothbrush and it was correct. The battery was supposed to hold up to 4 weeks dies in 2 weeks. The charger platform where the toothbrush stays is not fitting the base of the toothbrush because it's too large and the toothbrush is easily falling from it. The brush comes in a nice premium feel card box with brochure and all, but there's no case for travelling. I had to put it into my travel purse, while even cheaper regular electric toothbrushes all have travel cases. The brushes on the head are stiff and plastic, I'm not sure it's good for enamel long-term. Overall it's a dishonest company and it's products are cheap poorly designed with battery that drains in just 2 weeks. Avoid at all costs or you'll be like me - with cheap product for a premium price and inability to return it even unopened due to egregious shipping costs to Australia egregious.

I love the light bulbs for my bedroom, we use them at night. Helps us to get ready for sleeping, instead of LED bulbs. I use the bulb that has different settings for day time use and night use. I think that makes the product even more versatile.

I love my night lights and circadian rhythm lights. I use them every day! I've noticed a huge difference in my sleep. Highly worth it.

This review is not regarding the product itself, but the total lack of communication or customer service. Website claims orders are fulfilled as soon as a few hours from order, up to two business days. This is not true. I ordered three products, totaling over $3000. That was a week ago. No shipping status, no emails regarding the delay, and no response to inquiries. There is no way to call or chat with someone once you order from them. The products, if they ever come, look to be of high quality, but you will need patience and faith if you order as there seems to be no customer service department. I remain optimistic, but a week after ordering it is becoming more difficult to maintain hope. The reason I am posting here it that is the only place that seems to get a response from someone at Bon Charge, and even then, quite possibly it is a bot is sending a canned response. Should this order end positively, I will happily update this review. Until then, if you are in the market for these types of products, proceed with caution.

UPDATE: As expected, an email and response to this review were received. Also as expected, neither appear to actually be from anyone at Bon Charge. The email was from a customer service outsourcing company based in the Philippines, and while it was likely written by an actual person, it contained zero information on my order and a few vague promises to reach out to the "relevant team to get a full update". The response to the review on Trustpilot was equally vague and unhelpful. It is clear that Bon Charge has no actual employees who communicate with their customers and all communications are done via automation or via a 3rd party who has no actual information about the status of your order. Again, if you choose to go with Bon Charge, be aware that they will go to great lengths to NOT provide any actual data to you, but rather have outsourced contractors send nicely worded letters with no actual information. I maintain my opinion that when it comes to Bon Charge, you must either have great faith and extreme patience or you should shop elsewhere.

SECOND UPDATE: Received one of the three items I ordered today (Dec 18). Still have received zero information on shipping from Bon Charge but obviously at least some of the order did ship. Haven't opened since it is a gift, but it was packed well as appears to be high quality. Order status on the web still just says "Order Confirmed" as of Dec 8 with zero updates. As I said previously, if you order from them, you need to have patience and faith. If you prefer more than zero customer service, they may not be for you. But they did ship and pack the product well. I'll update if/when the other two products arrive.

FINAL UPDATE: The shipment has arrived. While the items won't be tried out until Christmas, the items are all very nicely packed in quality boxes. The weight of each item is substantial, which generally correlates to quality materials used in these products. The order was placed on Dec 8, shipped on Dec 17, and was delivered on Dec 22. Communication remains at a one-star, as well as the complete lack of customer service. But I am raising the overall experience to 3 stars given the fact that the products did ultimately arrive and in time for Christmas, and I'm assuming the product quality will be high. If not, I'll update.

I’ve only had my red light bag for one day. But wow! It’s incredible so relaxing takes away body pain. Glad I got this one not the others.

Bon charge has decent products but there’s nothing unique about their offerings.

Their customer service is the worst I’ve experienced of any online retailer. They take a very long time to get back to you, and when they do it the same regurgitated email.

What you should know:
- unless it’s a defect, you will pay for shipping your product back to Australia, even for an exchange.
- if you buy your product on sale, you CAN’T get a refund when you return your product. Store credit only. This of course is a scam, considering they run sales almost every day of the year.

DO NOT BUY here, there’s nothing they offer you can’t buy from other online retailers without the headache.

I’m now stuck with glasses I don’t want.

I received a faulty item.. after sale customer service is none existence.. been two weeks since I sent my first email requesting for a label to return the product. Very disappointed as I was extremely excited to use my super max red light device at home. not sure if they will ever get back to me but obviously I need my refund so will keep trying.

Very quality products, a brand I can trust.

Prompt Delivery. Excellent products- I’m seeing results!

I’ve been using the red light therapy mask and the infrared sauna blanket, and I genuinely love both! The mask makes my skin feel brighter and healthier, and the sauna blanket has helped my body relax in a way I didn’t expect. It almost feels like my body has melted away.

I deal with a lot of chronic pain. Joint pain, muscle spasms, muscle cramps, pinched nerves, sciatica, and after each sauna session, I feel almost no pain at all. It’s the closest I’ve felt to being completely pain-free in over a decade. The pain still comes back during flare-ups, but it’s noticeably less severe now.

I’m trying to find more time to use the sauna consistently, but even with irregular use, the results have been impressive. So far, I’m loving it! Will keep you posted if anything changes.

Excellent quality products. I have purchased the full body PEMF mat and the sauna. They both work very well. The sauna really make you sweat and the PEMF mat relaxes me so much so a deep sleep is definitely guaranteed. Highly recommended products!

Absolutely love my purchases from Bon Charge. Not only are they functional, they are back by research that is transparent in their marketing and website which I appreciate. The products are well thought out and I would absolutely repurchase and recommend. Will continue to be a customer going forward!

I really like the products Bon Charge offers, but product quality/longevity just isn’t there. The full spectrum bulbs only last a few months (I’ve tried multiple), and my full spectrum portable lamp didn’t make it 18 months. So far, the plug in nightlight has been the most dependable and reliable. I recommend the products with a short-term timeframe in mind, but they are extremely expensive for how long they last. Customer service is an 3/5 as well. Overall, the brand seems to be overrated and overhyped by social media influencers.

Great products. Loved them all