bloobloom Reviews 1,126

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 556 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and incredibly helpful, often going above and beyond to assist with frame selection and eye tests without being pushy. Many appreciate the professional and efficient service, highlighting the smooth user experience and the personalized attention received. However, some people were dissatisfied with the product and service, citing issues with incorrect prescriptions that led to blurry vision or discomfort. A few reviewers also mentioned problems with after-sales support, including frames that were uncomfortable or faulty, and a lack of resolution for these issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Product

People report positive experiences with product, particularly praising the stylish and unique designs,... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpfulness and efficiency of the... See more

User experience

Consumers find the user experience to be very positive. Many reviewers highlight the helpful, professional,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers describe the service as incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first in-store experience with Bloobloom has been great, Badereddine was very attentive and helpful whilst still giving me the time and space to make my own decision about the styles I liked. The s... See more

Company replied

Rated 5 out of 5 stars

Friendly & knowledgeable people. Being very nervous Martin immediately put me at ease & picked the frames I desired just by my description! The eye test wasn’t rushed, very thorough & everything ex... See more

Company replied

Rated 5 out of 5 stars

Lovely, smart store presenting affordable, yet stylish eyewear. All the staff were very friendly and approachable but in particular San who helped me. He recommended styles but also let me get o... See more

Company replied

Rated 5 out of 5 stars

I visited the White City store and had a fantastic experience with Hana. She made me feel so welcome after a poor, sales-aggressive experience at another optician. Her knowledge was amazing, consideri... See more

Company replied


Company details

  1. Glasses Store

Written by the company

Prescription glasses and sunglasses from £95, all in. For every pair sold, a pair is donated to someone in need.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

What a fab experience

Hana was so so lovely, making the experience personalised and much easier than staring at all the different options on my own. She was so personable and not salesy in the slightest. I felt very comfortable & would come here over traditional specs stores again and again. Thank you Bloobloom White City!

3 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Laurajane,

Thank you for this lovely review! Really glad Hana made the whole process feel so easy and personal, we'll make sure she knows.
See you again soon!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Super nice staff and collection

Lovely collection of glasses and 10 stars for the staff. Would definitely recommend to everyone.

3 March 2026
Unprompted review
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Reply from bloobloom

Hi Jyoti,

Thank you for the kind words and the recommendation. It means a lot to us!
We hope to see you again soon.

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Funnest eye test experience ever

This was my first time having an eye test in a very long time and it was great from start to finish. The staff were warm and welcoming. The doctor who I did the test with was super friendly and answered all my questions. When it came to choose my frame Abdul picked the most suitable for me and gave me spot on advice for my colours and facial traits, it was like shopping with a friend. I thought it was going to take me hours to choose a pair of glasses but with his help I was done in 15 minutes. Can’t wait to try my new glasses! <3

2 March 2026
Unprompted review
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Reply from bloobloom

Hi Paola,

Thank you for sharing this. We are really glad your first eye test in a while was such a good one! We'll pass your kind words on to the team.
Can't wait for you to get your new glasses!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Cherrie you are epic!

From the start Cherrie assisted me, honest feedback with every pair. Helped choose the shape then the colour. Even got a pair of sun glasses to, always wanted prescription sun glasses. Usually go with the cheaper alternative where most go. This was a breath of fresh air, easy, quick and hassle free. Hats off to Cherrie she is a credit to the team here!

27 February 2026
Unprompted review
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Reply from bloobloom

Hi Ian,

Thank you for such a wonderful review! We'll absolutely pass your kind words on to Cherrie!

Enjoy both pairs!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Great customer service from Faiz !

Great customer service from Faiz !

28 February 2026
Unprompted review
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Reply from bloobloom

Hi there,

Thank you for taking the time to leave a review. We'll make sure Faiz knows you appreciated his help!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Excellent service!

My optician was really nice and the customer service professional (Abdul, I think!) was so kind and personable. I really appreciated the professional opinion.

27 February 2026
Unprompted review
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Reply from bloobloom

Hi there,

Thank you for the lovely feedback! We'll make sure Abdul knows his kindness and helpfulness made such a good impression.
We hope you love your new glasses!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Thank you Abdul and Zozo

Not your typical glasses shop. Abdul and Zozo were So helpful in choosing the style of glasses, advising on colour, frame, fit etc. The store comes with every style and colour you could think of so I came away with two pairs. I have a very small round face so finding glasses to fit are usually quite a struggle so I loved this store and will be returning. Also would be a great present because they come beautifully presented. Thank you Abdul and Zozo for the EXCELLENT service.

27 February 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi there,

Thank you so much for this lovely review! It's great to hear that Abdul and Zozo were able to help you find the perfect fit and we're really pleased you left happy with two pairs!
We'll pass your kind words on to both of them.

Hope to see you again soon!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Staff were super friendly and helpful!

Staff were super friendly and helpful! Justin, Cherry and Damian all gave standard service!

27 February 2026
Unprompted review
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Reply from bloobloom

Hi Zoe,

Thank you for the great feedback! We'll make sure Justin, Cherry and Damian hear about this. We are glad they all made your visit a good one!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Super friendly and helpful staff

Super friendly and helpful staff. Can’t wait to receive my glasses. Thank you!

24 February 2026
Unprompted review
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Reply from bloobloom

Hi Chloe,

Thank you for the lovely review! We can't wait for you to receive them either. We hope you love them when they arrive!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Great selection of glasses for a good…

Great selection of glasses for a good price! Service was also amazing, Justin was very accommodating and helped picked out the perfect frame for me 🤩

24 February 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Anne,

Thank you for the kind words! We'll make sure Justin knows his help was appreciated. It sounds like he found you the perfect match!

Enjoy your new frames 😊

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Great service

Great service, employees appeared knowledgeable and friendly!
Great selection of glasses, quick service.

23 February 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi there,

Thank you for the lovely feedback! Really glad you had a great experience with us and found what you were looking for.
Hope to see you again soon!

Kind regards,
The bloobloom team

Rated 5 out of 5 stars

We recently purchased two pairs of…

We recently purchased two pairs of glasses from Bloobloom at their Canary Wharf store, and the experience was absolutely fantastic from start to finish.

Abdul assisted us throughout the entire process and provided truly incredible customer service. He guided us every step of the way, took the time to explain everything clearly, and made sure we felt confident with our choices.

His professionalism, kindness, and attention to detail really stood out. Thanks to him, the whole experience was smooth, enjoyable, and completely stress-free.

We’re very happy with our glasses and would definitely recommend Bloobloom to anyone looking for great service and quality products.

Thank you again, Abdul!

20 February 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Lucia,

Thank you so much for taking the time to leave this review! We're really happy to hear that Abdul made the whole process so smooth and enjoyable; we'll make sure to pass your kind words on to him.

Enjoy your new glasses!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Excellent customer service

I had an excellent experience at this store. I arrived a little early, was checked-in right away for my appointment and encouraged to try frames whilst I waited. I liked the selection of frames and clear pricing. The optometrist was great at explaining things during my check up. The staff member Abdul was especially attentive and helpful throughout my visit. I will definitely use this store again in future because of the excellent customer service.

22 February 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi there,

Thank you so much! We're really glad everything from check-in to the eye test went smoothly, and that Abdul made such a good impression. We'll make sure he knows, and we'd love to see you again 😊

Kind regards,
The bloobloom team

Rated 5 out of 5 stars

Incredible customer service

The optometrist is very professional, informative and friendly.

The girls on the shop floor were extremely friendly and helpful in finding myself a new pair of glasses in a short time frame. Their opinions were honest and suggestions made it clear they understood what I was looking for in my next frames.

29 January 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Drew,

Thank you so much! We're really glad the optometrist and the team helped you find what you were looking for so quickly 😊

Kind regards,
The bloobloom team

Rated 5 out of 5 stars

Great team in the Covent Garden store

Great team in the Covent Garden store. Tried and tested many models, had a free eye test and prescription is included in their prices. You can get an eye test done onsite!

22 February 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Eva,

Thank you! We're really glad the Covent Garden team looked after you so well 😊

Kind regards,
The bloobloom team

Rated 5 out of 5 stars

The staff were very welcoming and so…

The staff were very welcoming and so very helpful in helping me select my new frames. Did not rush me and I happy I went with their recommendations! Defo going back for the customer service. Icing on the cake was my name being pronounced correctly and remembered. For someone with an African name that is such a good experience!

20 February 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi there,

Thank you so much! We're really glad the team made you feel so welcome and took the time to help you find the right frames 😊

Kind regards,
The bloobloom team

Rated 5 out of 5 stars

Excellent service

From the moment I walked in, Abdul was attentive and informative, helping me choose a pair of glasses that would suit my face and suit my needs. The process was thorough, efficient and overall incredibly positive.

21 February 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Alison,

Thank you! We're really glad Abdul took such good care of you. We'll make sure he knows 😊

Kind regards,
The bloobloom team

Rated 5 out of 5 stars

5* experience

I visited the White City store and had a fantastic experience with Hana. She made me feel so welcome after a poor, sales-aggressive experience at another optician. Her knowledge was amazing, considering she had only been there a month, I thought she must have been there for years! Thank you, Hana and look forward to going back in when my new glasses arrive. 5* no improvements needed.

21 February 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi there,

Thank you so much! We're really glad Hana turned things around for you! We'll make sure she knows 😊

Kind regards,
The bloobloom team

Rated 5 out of 5 stars

CHERRY was amazing yesterday

CHERRY was amazing yesterday. She could have sold me ANYTHING. love my glasses the service was top level, very professional and efficient. Thanks

21 February 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi there,

Thank you so much! We're really glad Cherry made such a great impression, we'll make sure she knows 😊

Kind regards,
The bloobloom team

Rated 5 out of 5 stars

Fabulous

Everything from the optometrist to the guy who helped me find a pair of glasses, 5 star! Much better than any other more mainstream/high street vision shops (and I think I have pretty much tried them all!)

20 February 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Tom,

Thank you so much! We're really glad the whole experience stood out for you 😊

Kind regards,
The bloobloom team

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