Blackview Reviews 

3,894
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most reviewers were unhappy with their experience overall due to widespread reliability and support issues. Customers frequently encountered faulty products, unexpected hardware failures, screens breaking, and poor battery life shortly after purchase. Consumers also described customer service as entirely unhelpful, extremely slow to respond, and dismissive when handling warranty claims. Buyers often felt ignored or blocked when trying to resolve their problems through official communication channels. Though some reviewers were happy with certain durable models and appreciated the helpful assistance, others faced ongoing technical challenges. A few users noted that getting spare parts or proper repairs proved exceptionally difficult and expensive.

What people talk about most

Product

Clients share ambiguous opinions on product, highlighting both durable features and significant hardware... See more

Customer service

People report negative experiences with customer service, noting that after-sales support is extremely slow... See more

Quality

Customers had negative experiences with quality, expressing deep disappointment over hardware failures that... See more

Price

Reviewers mention negative feedback about price, expressing frustration over unexpected financial burdens and... See more

Customer communications

Reviewers highlight negative aspects of contact, expressing deep frustration with unresponsive channels and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I purchased a BL8000 for my partner for Christmas at the end of November. Arrived within a week, NOT WHAT IS SHOWN in video reviews though so BUYER BEWARE! the company have been the opposite of helpfu... See more

Company replied

Rated 2 out of 5 stars

Ar using black iew phones for nearly ten year without issue the one time I had an issue I was severely disappointed with the customer service. After carrying out the tests requested with the night vis... See more

Rated 2 out of 5 stars

Good phone software is annoying. Be prepared to have adware included with the phone. System wallpaper and sports notifications are forced on and cannot be turned off.

Company replied

Rated 4 out of 5 stars

Bought a Hero 10 (flip phone) for the UK, phone looked great but had problems immediately with the screen making the phone unsusuable. However, my good review here is based on the company overall. The... See more


Company details

  1. Cell Phone Accessory Store
  2. Cell Phone Store

Written by the company

Blackview is professional android smartphone manufacturer,with four years serving customers in north america,europe and asia.We release high quality Blackview mobile series,contain Alife P1,Alife S1,Sport Camera,Hero 1,Hero 2,Omega,Ultra,Crown,Arrow,DM...


Contact info

2.5

Poor

TrustScore 2.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 46% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(3,894)

115 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've had a few Blackview phones over the years

I've had a few Blackview phones over the years and the fact that i keep coming back to them says a lot! they're not always the cheapest on the market, but they are the best value for what you're actually getting, dependant on the model (as we have different ones for different members in the family) you get decent cameras, processors and screens as well as a battery life that usually far exceeds the big brands on the market, so they get top scores from me

5 February 2025
Unprompted review
Rated 4 out of 5 stars

Had three phones and just received a…

Had three phones and just received a pm2400 portable power unit.Lots of reviews here on cheaper phones etc..
Had bvf6000pro very good, five years till small faults, I bought b6000 ,happy with it for 200, others I bought for other people bv9000pro f I think, no trouble, with new power bank only testing now, build seems very good, speakers built in are a bit poor but would still help for a film or general easy listening. Will report back@6months re power unit itself.
One negative I notice another retailer is offering same items cheaper than blackviews own site, I feel that's bad form.

28 January 2025
Unprompted review
Rated 1 out of 5 stars

NO PACKAGE - NO ONE TO CONTACT. CARRIER PHONE# is disconnected.

The package never arrived
Shop app says delivered
The carrier website says - collected from terminal
But neither are true.
The package never arrived.
The carrier phone number is incorrectly provided by blackview.hk
Also blackvirw.hk will get back to me within 72hours after Chinese new year which goes for a whole week.
I paid express via DHL/FEDEX service.
Tracking number is no longer valid. And only errors show up.
I think this site is a fraud and I will be listing them on scamwatch.com

27 January 2025
Unprompted review
Blackview logo

Reply from Blackview

Sorry about that,You can try contacting our customer service email: customerservice1@blackview.hk
You can attach your order number, order screenshot and the platform you purchased this product from in the email.

Rated 1 out of 5 stars

far away and very bad

I got the new phone from them but it didn't work from the box. After several email exchanges they confirmed that it defective and I have to send it back at my own expense. From the EU to Hong Kong? Really? No final quality control and shipping cost (plus customs) on a customer. 250 EUR is "well" invested into Chinese economy.

5 January 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible customer service I…

Absolutely terrible customer service I bought a phone for €145.00,and never received it, never got refund never even seen the phone, problem with customs,not my fault, giving me the runaround, I've given all the information needed rang them etc, and still nothing five weeks later.awful

10 December 2024
Unprompted review
Rated 1 out of 5 stars

My phone had issues when it was six…

My phone had issues when it was six months old and still under warranty, they were difficult to get a reply from after three emails they finally answered, they then offered if I send the phone back they would give me 70% of the price back, I asked for a replacement phone and they offered me 80% if I send it back and that there will be a wait time before receiving my payment. I would not recommend buying from this company as they are difficult to communicate with and do not honor the warranty, it ends up costing you time and money better off spending more to start with and buy a reliable phone from a reliable company that will honor the warranty.

4 December 2024
Unprompted review
Rated 5 out of 5 stars

I've had 2 blackview phones and for the…

I've had 2 blackview phones and for the money they are brilliant. My second one has virtually everything you get on a phone costing 10 times the money. Infact a young friend thought it was an i phone 13! I wouldn't know. Mine has 3 lenses plus zoom it does all the tricks I need it to do, the internet is fast with no problems at all. If you don't want to spend £1000 on a phone this is a perfect alternative.

12 November 2024
Unprompted review
Rated 1 out of 5 stars

Do Not Buy Blackview

This is the worst phone I have owned in 40 years of using mobile Phones. Google hlis do intrusive it won't let you think for yourself. It would be a great phone if they would dump and block Google. The phone dosent have a contacts memory. All has to go through Google. CRAP.

1 October 2024
Unprompted review
Rated 1 out of 5 stars

Worst tablet ever

Worst tablet ever. Charge all night, unplug. Flat before you can use it. An absolute piece of rubbish. Threw it in the bin

1 October 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed in the Customer Service

Disappointed in the Customer Service/Support. I have bought a BL9000 phone, arrived in 3weeks from China. First of all this is not a bad phone, but would not buy it again. There are some issues with battery and speakers, customer service/Support could not help me with that. Even it has 8800mAH battery, it needs to be charged every 2nd day. My phone had charging issue, so the fast-charging only works when I restart the phone, which is annoying. The minimum volume of the phone is still loud, so I had to block the speaker with my hand to make it quiet and not disturb the others. Screen switches ON randomly while driving my car, and makes the feeling something has happened (message,email,call...but nothing). The 2nd screen is useless, I have disabled it, also was difficult to scroll between pages on that screen. The custom-button on the side is weird, I set to torch, but most of the time it just misbehaved (activated randomly, did not activate, etc.), so had to disable it. I miss the Audio-Jack connection.. Otherway its OK, the fingerprint reader is a good feature, still has no scratch, or any damage. Now I am only curious how long the battery-life will last. I wrote a review on the company's Official website: the review appeared there,but it still needed approval from the company. The automated message said I will receive an email to confirm this review, but no email has arrived. Also the Review disappeared from their website. No response from Customer service regarding my about this issue..Neither there was any response to my previous email. I am rating this company to Zero.

20 September 2024
Unprompted review
Rated 1 out of 5 stars

8900 phone screen freeze and crash

Bought the 8900 phone, this is my third phone I also have the smart watch.
Phone crashes 8-12 times per day, screen freezes then restarts. Customer service has been TERRIBLE! same generic replies every time makes me think I'm communicating with a bad chat bot.
No interest at all in looking after customers with faulty products, so sad, I used to recommend them to everyone (that's until I had to deal with them directly)
Will never buy their products again and will warn everyone I can just how terrible they are.

25 December 2023
Unprompted review
Rated 1 out of 5 stars

So i orderd a phone from their website…

So i orderd a phone from their website a month later they shipped it from china and it took over 3 months for it to hit the states kept asking for a refund they ghosted me then when the phone got 2 hours away from me they flew it back to germany and still no refund yep i m out 1000 bucks and they keep you hanging until the bank wont do anything about it ... i guess thats what i get for buying a phone from a non trusted buissiness with a sketchy history like blackview

14 August 2024
Unprompted review
Rated 1 out of 5 stars

Blackview / Kogan

I purchased a phone from Kogan, it is faulty, I told Kogan who told me that Blackview sells through their site to contact them, I contacted Blackview who told me to deal with Kogan, two handballs and no fix.
Terrible customer service, looks like a loss of money.

9 September 2024
Unprompted review
Rated 1 out of 5 stars

Very disappointed with the BV9300 Pro Phone

I recently purchased a Blackview BV9300 Pro, Rugged Phone with a huge battery. It's also VERY heavy, due to the large battery. It also looks good and has a small circular rear screen.
Having previously had a very good experience with a Blackview phone I was expecting my new one to be even better.
However, the signal level hardly ever betters two bars and when making calls I can hardly tell what is being said. It does not have VOIP which my earlier phone has. The operating system is abysmally slow.
As a result of all the problems I have gone back to using my seven year old Blackview phone despite the battery beginning to need more frequent charging. It knocks spots of the new BV9300 Pro. I have now listed this one for sale. Extremely disappointed.

6 September 2024
Unprompted review
Rated 1 out of 5 stars

Bought a waterproof phone

Bought a waterproof phone, (bv8900) from the official seller on eBay, it wasn't waterproof!! Water entered the phone causing the speakers to stop working, my first contact was the seller, who offered 3 solutions I excepted 2, then I didn't get a reply again, I then messaged customer service, who after a few emails telling me to dry it with a hairdryer, suddenly closed the case?? I wouldn't recommend anything from blackview. Currently trying to get a refund through my credit card.

24 August 2024
Unprompted review

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