Always use footfall into shops. Use them or lose them. The missing fifth star only reflects the item was not available off the shelf, as advised by a team member over the phone. But the web order... See more
Company replied
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See what reviewers are saying
I was served by Will today in your Yeovil store . He was extremely helpful as I needed walking boots . For some reason it is almost impossible to buy ladies boots in a size 9 but with Wills help mana... See more
Company replied
Half price on waterproofing kit was offered in combination with wa waterproof Berghaus jacket. Later when receiving the receipt bu emai i noticed that i payed the full price. Bad Bad Bad
Company replied
Good range of stock and priced competitively. Tom was very helpful with figuring out the best choices for an upcoming trip - pointing me to the right choice, rather than just the most expensive choice... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Yeovil
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
22 Middle Street, BA20 1LY, Yeovil, United Kingdom
- 01935 314156
5.0
Excellent
768 reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Knowledgeable and friendly staff.
10 October 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Hazel was very friendly and helpful
Hazel was very friendly and helpful, explaining relevant offers and deals.
Will come again
10 October 2024
Unprompted review
Reply from Blacks - Yeovil
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Hazel was very helpful this morning…
Hazel was very helpful this morning with my purchase. Very knowledgeable
10 October 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Yeovil
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Hazel served me this afternoon in…
Hazel served me this afternoon in Yeovil needless to say she brightened up my day.
9 October 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Friendly service.
Good stock levels, found an excellent jacket. The staff are extremely friendly and helpful, especially Louise. Great service!
6 October 2024
Unprompted review
Reply from Blacks - Yeovil
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Hazel was excellent when I recently…
Hazel was excellent when I recently visited the shop to buy some carabiners / she gave me discount on the second item - I really love blacks of Yeovil and hope they can remain open (as lots of other high street shops are closing !)
2 October 2024
Unprompted review
Reply from Blacks - Yeovil
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
The assistant Hazel was friendly
The assistant Hazel was friendly, efficient and informative...great work Hazel!
1 October 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Louise and Hazel were both very polite…
Louise and Hazel were both very polite and extremely helpful.
1 October 2024
Unprompted review
Reply from Blacks - Yeovil
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Very helpful
I was served by a lady called Hazel who was Very helpful. They have everything you need for camping, great shop.
30 September 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Excellent service
Excellent service! Staff were very helpful and friendly. Hazel on checkout was especially great! Will be returning!
30 September 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Hazel was most helpful when I was…
Hazel was most helpful when I was choosing a new coat excellent service
27 September 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Blacks Yeovil - Excellent
Have used Blacks in Yeovil many times. The team are always helpful offering good advice. Tom helped me purchase a Berghaus jacket today. He offered impartial advice on the options available. Very good service.
26 September 2024
Unprompted review
Reply from Blacks - Yeovil
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Helpful
I always use Blacks in Yeovil for outdoor clothing. The staff are very friendly and go out of there way to be helpful. Hazel was particularly very helpful today when I was shopping for a fleece and light waterproof jacket.
25 September 2024
Unprompted review
Reply from Blacks - Yeovil
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
I went in to buy…
I went in to buy some re waterproof for my jacket and shorts. Hazel was very welcoming and friendly. Highly recommend Blacks for your out door requirements.
25 September 2024
Unprompted review
Reply from Blacks - Yeovil
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Excellent service
We were served by Hazel today. She was very friendly and helpful. She suggested we bought one of the half price items and so we bought a new torch. We are very pleased with it. X
23 September 2024
Unprompted review
Reply from Blacks - Yeovil
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Quick polite and friendly as always
Quick polite and friendly as always. Had a lovely chat with Hazel.
20 September 2024
Unprompted review
Reply from Blacks - Yeovil
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Big thanks to Hazel
Big thanks to Hazel, thank you for your advice, great experience
20 September 2024
Unprompted review
Reply from Blacks - Yeovil
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
I went in to buy a light weight…
I went in to buy a light weight packable Jacket. Hazel was very welcoming and helpful when I needed assistance
20 September 2024
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Very friendly and attentive staff
Very friendly and attentive staff. I've used the store before and always a pleasure. 🙂👍
19 September 2024
Unprompted review
Reply from Blacks - Yeovil
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
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