I registered in bitrue trying to buy XRP since their XRP liquidity is good . They freeze my account with 70k $ balance , i provided all requested documents they asked but since then received no r... See more
Company replied
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I registered in bitrue trying to buy XRP since their XRP liquidity is good . They freeze my account with 70k $ balance , i provided all requested documents they asked but since then received no r... See more
Company replied
So basically everyone is upset cause they have an issue with this company. As well As my problem with them. Submitted every documents they required. Then start using it all of suddenly I need to pay... See more
Company replied
I’m beyond distressed with my experience of Bitrue. Like others, I updated my phone and was logged out of the app. The verification code to get back in is being sent to a previous mobile numbe... See more
Company replied
On 29 September 2026 Bitrue froze my account and told me in live chat that it had been permanently banned for a "system attack". Since then Bitrue has not named a single trade, piece of eviden... See more
Company replied
Bitrue is the most secure and advanced online platform for buying, selling, transferring, and storing digital currency. It is safe and easy to use. We provide exchanges of Bitcoin, Bitcoin Cash, Ethereum, USDT and Litecoin with fiat currencies worldwi...
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Guys these people called Bitrue can't go away with this they have scammed a lot of people including me lets go on twitter to expose them
Bitrue have stolen my assets! I bought 99,083.7 sologenic tokens and held them on this exchange. I followed all the rules. I am set to receive ~125,000 solo tokens from a December 24, 2021 snapshot and January 2021 airdrop with a value of ~$46,000. There are 13 additional airdrops over the year for owning those tokens. Bitrue refuses to release my coins to me. Never did I imagine they would do this to me. I have created several tickets and still they are keeping my property from me.
Think twice while trading and depositing funds on Bitrue.
They blocked my deposit and freeze 2 y.o. verified account, ignore tickets and I still have no clue what is happening.
STAY AWAY FROM THESE THIEVES!
They are refusing to allocate my tokens due to me and keep fobbing me off.
There are honest exchanges out, steer clear of Bitrue.
The latest theft by bitrue on all those the held songbird on their exchange. I lost over 17k dollars getting involved and they refuse to distribute exfi tokens for this airdrop. Dont use them!
Compete scam stay away or lose your money.
Nice exchange. Some high fees for buying but overall no problems for me. Deposit or withdrawal work excellent

Reply from Bitrue
Incredible shady launch of WMT (Bitrue started selling without liquidity and fixed price two minutes early), now a lot of accounts are frozen, users can't withdraw. Beware.
This exchange is a total scam. I put $780usdt on a Sushi 20x Long position. I bought in at about $10.06 and sold at $10.14ish. My orded was filled at that price and my position closed at that price. Seconds later (when the price was a little lower then that), I received $550usdt. They're saying I sold at $9.998, which is not the case. My $80 profit magically turned into a $220 lose. The support team hasn't been at all helpful. Never again!
Scam. I deposited crypto and tried to exchange. It's impossible to exchange or withdraw funds. Support is ignoring me.
I hold 551.6 btr worth of 117 usdt (now 107 and continued I lose money), since yesterday I trying to exchange with XRP or USDT. I got the error: Failed to place an order. The same error I get when I am using the WEB site. I have opened a support ticket and their answer was: the order must at least worth $10.
Please retry your transaction with minimum $10 to make it successful. DONT TRUST THEM THEY WILL CATCH YOUR MONEY AND TRAP YOU
Nig scammmm.....you cannot access your private key..support not answered..not try to recober your fund..they say easly i cannot recober your fund..lees than 1 second neeed recover by private key but not do that for any account 😔
Sent $300 usdt on 9-18-21, it was confirmed on 9-19-21, never received deposit in account. Opened a ticket on 9-20-2021, provided all evidence and screenshots they asked for. Today is 12-17-2021, 3 months later, never heard back from them despite several attempts to contact them and follow up on this. Think before using this exchange. My Ticket # 159028.
Quick, fast exchange, had no issues with them. Went to them because okex was really bad.
If you are a developer who wants to list your token on this platform DO NOT LIST HERE BY ANY MEANS. AVOID AT ALL COST.
They are not transparent and they will keep asking for more money that they’ll never return. They have no customer support at all. They stole a total of 21k from me.
Bitrue is my go to crypto exchange. Great user interface and customer service is improving rapidly.
I sent 50$ worth of BTR token to the wrong chain (bep20 to erc20).
I asked the support if they can solve the problem.
After one month of "please kindly wait", I started to get annoyed, they answered that it require an engineer to work on my probleme therefore I have to pay 50$ of fee to get back my 50$ worth of BTR, or to let go of my BTR...
So basically they are lying about how complicated it is to get back the BTR, and they are keeping my BTR for them..
Never I will get on this exchange again
I had been using Bitrue for a few months. I should of done more research. Luckily for me I only put a few hundered bucks in it to test it out. Sure enough all a sudden out of thin air I went to go check my wallet and I had been loged out of my account. I tried to log in, and it says incorrect user name and password. Mind you for the months I had been using the app, it never asked me for my log in info after the initial set up. Ofcourse their customer service team was no help. At this point I just chalk it up as a loss. Im just glad I didn't put the 10's of thousnds that I have in crypto on there. Stay far, far, away from this scam of a company. They give Crypto a bad name.
Emailed bitrue about 20 times with no resolution. Bitrue stole my money. Now when i ask about it they don’t even respond at all.
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