Bitrue Reviews 

395
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I registered in bitrue trying to buy XRP since their XRP liquidity is good . They freeze my account with 70k $ balance , i provided all requested documents they asked but since then received no r... See more

Company replied

Rated 1 out of 5 stars

So basically everyone is upset cause they have an issue with this company. As well As my problem with them. Submitted every documents they required. Then start using it all of suddenly I need to pay... See more

Company replied

Rated 1 out of 5 stars

I’m beyond distressed with my experience of Bitrue. Like others, I updated my phone and was logged out of the app. The verification code to get back in is being sent to a previous mobile numbe... See more

Company replied

Rated 1 out of 5 stars

On 29 September 2026 Bitrue froze my account and told me in live chat that it had been permanently banned for a "system attack". Since then Bitrue has not named a single trade, piece of eviden... See more

Company replied

Company details

  1. Cryptocurrency Service
  2. also in
  3. Currency Exchange Service

Information provided by various external sources

Bitrue is the most secure and advanced online platform for buying, selling, transferring, and storing digital currency. It is safe and easy to use. We provide exchanges of Bitcoin, Bitcoin Cash, Ethereum, USDT and Litecoin with fiat currencies worldwi...


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You should know

1.3

Bad

TrustScore 1.5 out of 5

395 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 24 hours

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1.3

All reviews

(395)

38 reviews in the last 12 months

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Rated 1 out of 5 stars

Bitrue have stolen my assets

Bitrue have stolen my assets! I bought 99,083.7 sologenic tokens and held them on this exchange. I followed all the rules. I am set to receive ~125,000 solo tokens from a December 24, 2021 snapshot and January 2021 airdrop with a value of ~$46,000. There are 13 additional airdrops over the year for owning those tokens. Bitrue refuses to release my coins to me. Never did I imagine they would do this to me. I have created several tickets and still they are keeping my property from me.

29 January 2022
Unprompted review
Rated 1 out of 5 stars

Freeze account

Think twice while trading and depositing funds on Bitrue.
They blocked my deposit and freeze 2 y.o. verified account, ignore tickets and I still have no clue what is happening.

15 January 2022
Unprompted review
Rated 5 out of 5 stars

Nice exchange

Nice exchange. Some high fees for buying but overall no problems for me. Deposit or withdrawal work excellent

8 January 2022
Unprompted review
Bitrue logo

Reply from Bitrue

Hi Sante, thank you for your feedback. We are continuously working on adding more features to our app to make your experience better. If you need any assistance from our team, please kindly send an email to us at support@bitrue.com. Thank you for your support! - AR

Rated 1 out of 5 stars

This exchange is a total scam

This exchange is a total scam. I put $780usdt on a Sushi 20x Long position. I bought in at about $10.06 and sold at $10.14ish. My orded was filled at that price and my position closed at that price. Seconds later (when the price was a little lower then that), I received $550usdt. They're saying I sold at $9.998, which is not the case. My $80 profit magically turned into a $220 lose. The support team hasn't been at all helpful. Never again!

31 December 2021
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. I deposited crypto and tried to exchange. It's impossible to exchange or withdraw funds. Support is ignoring me.

29 December 2021
Unprompted review
Rated 1 out of 5 stars

DONT TRUST THEM YOU WILL BE TRAPPED…

I hold 551.6 btr worth of 117 usdt (now 107 and continued I lose money), since yesterday I trying to exchange with XRP or USDT. I got the error: Failed to place an order. The same error I get when I am using the WEB site. I have opened a support ticket and their answer was: the order must at least worth $10.
Please retry your transaction with minimum $10 to make it successful. DONT TRUST THEM THEY WILL CATCH YOUR MONEY AND TRAP YOU

24 December 2021
Unprompted review
Rated 1 out of 5 stars

Nig scammmm.....you cannot access your…

Nig scammmm.....you cannot access your private key..support not answered..not try to recober your fund..they say easly i cannot recober your fund..lees than 1 second neeed recover by private key but not do that for any account 😔

22 December 2021
Unprompted review
Rated 1 out of 5 stars

Sent $300 usdt on 9-18-21

Sent $300 usdt on 9-18-21, it was confirmed on 9-19-21, never received deposit in account. Opened a ticket on 9-20-2021, provided all evidence and screenshots they asked for. Today is 12-17-2021, 3 months later, never heard back from them despite several attempts to contact them and follow up on this. Think before using this exchange. My Ticket # 159028.

18 December 2021
Unprompted review
Rated 5 out of 5 stars

Quick

Quick, fast exchange, had no issues with them. Went to them because okex was really bad.

4 December 2021
Unprompted review
Rated 1 out of 5 stars

BitRue is a scam, it’s not a real exchange.

If you are a developer who wants to list your token on this platform DO NOT LIST HERE BY ANY MEANS. AVOID AT ALL COST.

They are not transparent and they will keep asking for more money that they’ll never return. They have no customer support at all. They stole a total of 21k from me.

22 November 2021
Unprompted review
Rated 1 out of 5 stars

I sent 50$ worth of BTR token to the…

I sent 50$ worth of BTR token to the wrong chain (bep20 to erc20).

I asked the support if they can solve the problem.

After one month of "please kindly wait", I started to get annoyed, they answered that it require an engineer to work on my probleme therefore I have to pay 50$ of fee to get back my 50$ worth of BTR, or to let go of my BTR...

So basically they are lying about how complicated it is to get back the BTR, and they are keeping my BTR for them..

Never I will get on this exchange again

18 November 2021
Unprompted review
Rated 1 out of 5 stars

Stay far away from these guys

I had been using Bitrue for a few months. I should of done more research. Luckily for me I only put a few hundered bucks in it to test it out. Sure enough all a sudden out of thin air I went to go check my wallet and I had been loged out of my account. I tried to log in, and it says incorrect user name and password. Mind you for the months I had been using the app, it never asked me for my log in info after the initial set up. Ofcourse their customer service team was no help. At this point I just chalk it up as a loss. Im just glad I didn't put the 10's of thousnds that I have in crypto on there. Stay far, far, away from this scam of a company. They give Crypto a bad name.

17 November 2021
Unprompted review

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