Bitrue Reviews 

Frozen transactions and less emphatic replies seem to be the order of the day. Complained on BROKㅊERSㅎCANㆍNㅌ T to unfreeze account.

Bittrue have frozen transactions and withdrawals from my account and have stopped me from doing anything with my account saying security checks, they aren’t responding in a timely manner and I have a lot funds stuck in there since 20th jan 2025
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Update - 21st may
They have reinstated my account and I can use it again . There responses started picking up and explained the situation and gave my account back.

Hopefully whoever else experiences this can get it sorted

I can't get verified. I've written to them send everything they asked for and they're just laughing at me really.

I have 4k USDT Stuck in my account that I can't access or take. I feel like I have been screwed over.

Don't use this platform. Stick to Coinbase, Crypto.com or Binance.

These people have not helped me and just ignored my repeated emails for verification and are holding onto my funds. It's a really bad platform

I can't get verified, what ever I do.No matter how many time I add my ID for Verification it fails all the time and Customer Service is awful, gives you generic responses not helpful at all. Just Stay away and do not transfer any funds.

They refused to allow withdrawal but grateful to the name on my display picture for making sure all my pending withdrawal was possible..

Well i bought XDC on Bitrue. i tried to transfer it to my ledger. "system wallet under maintenance" for 12 days now-so no transfer!
these guys via email admitted that under times of low liquidity they may not have my coins! they recommended i sell my XDC (which they don't have) and buy something else!
which means they don't have it-
stay away people!
FAR AWAY!

DO NOT USE BITRUE AVOID SCAM LIARS THIEVES
This company is TOTALLY CORRUPT. The send you string e-mails answering you... "OH we understand how frustrating this can be.. .rest assured... blah blah" Bottom line THEY HAVE DONE ABSOLUTELY NOTHING. OVER 85 EMAILS ASKING FOR HELP...WE EVEN SAID.. HAVE A MGR CALL US.. We are available 24/7 here is our #___________. NO ONE HAS CALLED....NO ONE HAS DONE ANYTHING. IN FACT... We even wrote to the CEO not once but TWICE. ALL OF OUR EMAILS WENT UNANSWERED. If you want to have your money stolen from you, then by all means use BITRUE.

Our next course of action will be legal and we will contact local press to make sure other do NOT GET SCAMMED BY THIS BS COMPANY.

Watch for the BS reply below trying to look credible. ANY other company would have not only called but resolved our issue 11 months ago but not BITRUE.

Be happy you found this review. We sincerely did not want to write another one.

Based on their last BS reply we thought maybe someone is listing there but when the CEO in SINGAPORE IGNORES YOUR COMPLAINT AND EMAIL, well then... you now know the course of action his mickey mouse staff follow.

Rest assured this company will be taken down shortly. Never seen ANYTHING LIKE THIS. DO NOT HAVE ANYTHING TO DO WITH BITRUE.. NOT ONE BIT THEY TELL IS TRUE!

Signed up to Bitrue back in 2020 - 2021, I lost my phone, I've sent ID, driving license, sent a video of my self with written dates and instructions and still being fed a load of lies when it comes to getting access to my account, It's blatant corruption going on here, as my assets would have gone up in value and there not allowing me access to get back into my account. STAY AWAY FROM THIS EXCHANGE.

I was spoken to by two people named ANYA and Cameron, both of them kept telling me that I've not provided the right information after sending it how many times, up until now, I am still waiting to hear from them! I will never use this company ever again. Use other crypto Exchanges like Coinbase or Binance, BITRUE ARE STEALING PEOPLES MONEY.

Dam, I wish I had read the reviews earlier, the exchange is not working anymore after I transferred a large amount of crypto. Strange, now it is working, I have to test out the withdrawal, will let you guys know and will edit it later on and give better review.

Luckily I didn't send any funds here but when I tried to close my account I was told the only way was to verify with KYC and then use the app. This process was fraught with errors so I can't even delete this account.

They trade against you with AI bots. They work with blackrock.

A complete rip off once they got your money you can’t get it back. You write to them via email all you get is 1 million threads. No one can help you.

I'll never get my money out of this one. The withdrawal fees are more than the amount of coins I have. I guess they will keep my $117 unless I buy enough crypto to cover the fee to withdraw my money. They say they have a service to convert your coins to fiat or usdt in order to withdraw but the service is constantly "down for maintenance".
Stay away. Far far away from these people.

After getting large profit, transaction got frozen because apparently I triggered US tax mechanism and if I don't pay I either lose all or go under law accusations etc. How real is this?

I have been using Bitrue for 4 years and haven't had any issue. Deposit and withdrawals are instant!

Looking at most of negative reviews I highly recommend avoiding this exchange. It seems similar to Bitify & Biteq where once you trade or deposit funds you never will be able to withdraw 😡

XDC repeatedly cannot be sent to another account, Bitrue simply closes the possibility for days. I suspect that the XDCs I bought are not really available, I can't explain it any other way. This has also happened several times to other people. Bitrue tells the same story over and over again - maintenance work or technical problems...

Had nothing but problems with this company. They deactivate the stop loss feature eating up your funds. Even when presented with video evidence of this happening they fail acknowledge.

I STRONGLY RECOMMEND TJS COMPANY IS AVOIDED THEY WILL STEAL YOUR MONEY.

MANY OTHER REPORTS OF THIS HAPPENING. TAKE NOTE BE AWARE THESE ARE SCAMMERS.

Been using Bitrue for the last 4 years and i have NEVER had any issues. Deposits and withdrawals are always easy. I recommend to anyone!

I have been using Bitrue for the last 3/4 Yrs after being recommended by "BRAD KIMES" who runs A YOUTUBE CHANNEL called "Digital Perspectives" and never had any problems either depositing or withdrawing Funds.

I guess the negative reviews that hv been given do not add up. NFA. DYOR.