It was my first trade on Bitmart - I deposited and opened one single short position on newly listed token KAIO. In a few days I closed my position with profit about USDT 1,000 and when I tried t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently started trying out BitMart and so far it’s been a smooth experience. The layout is simple enough to navigate, even if you’re still learning how trading works. Funding my account was strai... See more
Company replied
Do not risk your hard-earned money with BitMart. It is important to mention that I completed Level 2 KYC as a Canadian customer, and even the fiat source of my funds was clear and documented.... See more
Bitmart has been my favorite trading platform for many years. The customer service is the best of all the exchanges I use. I enjoy the variety of tokens available to trade. The security is excellen... See more
Company replied
Company details
Written by the company
BitMart Cryptocurrency Exchange - The most trusted cryptocurrency exchange and digital asset trading platform for Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and Altcoins trading
0 Interest & 100,000 USDT Airdrop
Written by the company
- Join the BitMart Margin Trading Revelry!
- To celebrate the 100 Margin Trading Pairs milestone, BitMart is offering a 0% interest rate on margin trading along with a 100,000 USDT airdrop!
Contact info
United States
- www.bitmart.com
You should know
2.9
Average
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well laid out site with simple sign up.
Well laid out site with simple sign up.
Disappointed that there's no facilities for GBP 😕
1 January 2025
Reply from BitMart
Thank you so much for the positive review and for giving us a 4-star rating! We’re pleased to hear that you’re happy with our service. Your feedback is important to us and helps us continually improve.
Site is a pretty laggy, but pretty okay
Site is a pretty laggy, and some interfaces really need a redesign (like seeing the list of assets, be it spot or general, that displays a huge list of assets I do not own for no reason)
1 January 2025
Reply from BitMart
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number [1112744]. You can connect with us through live chat or by following this link: https://support.bitmart.com/hc/en-us/requests. Our team is committed to providing you with the support you need to resolve this issue efficiently.
Tokens Delisted & Can't Withdraw or Sell
You have delisted good tokens for no reason. LEASH, HMN, etc... they should be available to sell and or withdraw! I'm very disappointed.
30 December 2024
Reply from BitMart
We are sorry to hear about your experience and take such concerns very seriously. We are committed to providing a secure and trustworthy service. To better understand and resolve the issue, could you please provide more details by contacting us directly at https://support.bitmart.com/hc/en-us/requests? We aim to address your concerns promptly and assist in any way we can.
Everything starts great
Everything starts great. Then one day they decide to " redo" one of their fake coins and instead of 921,434,187 Luffy you now have only 921. Even though they say well it's a new coin. Safe moon hack no that is not what happened check the internet occasionally you will see the owner in a video bragging how he was "hacked". Safemoon,100x,saitama,earnx,luffy,tzki,gamer,ixp,ruem,xdna these coins went under their maintenance program just to name a few. Really sad Luffy and Saitama crashed because of bitmart. Definitely not the most trusted maybe the most crooked.my opinion please feel free to make yours.
30 December 2024
Unprompted review
Reply from BitMart
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1111672] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
Can’t access the app anymore
Why can I not access my account through the app in the uk. Been
With BitMart for years and now the app is not working in the uk and I can’t access my funds.
24 December 2024
Unprompted review
Reply from BitMart
We regret that your recent experience did not meet your expectations and apologize for any frustration this may have caused. For immediate assistance, please contact our customer support team and reference ticket number 1108786.
I have a big problem with bitmart
I have a big problem with bitmart. My app stopped working and I tried deleting with the intention of restoring it with a new one.I was no longer able to restore the app and when I try using website the spot is blocked .The website tells me a message that it's not working in the UK .What is going to happen to my assets .I have so many assets in there and I am not even able to get support online except the bot.
Please help
23 December 2024
Unprompted review
Reply from BitMart
We are sorry to hear about your experience and take such concerns very seriously. We are committed to providing a secure and trustworthy service. To better understand and resolve the issue, could you please provide more details by contacting us directly at https://support.bitmart.com/hc/en-us/requests? We aim to address your concerns promptly and assist in any way we can.
Tried to withdraw funds but nothing…
Tried to withdraw funds but nothing received afte 2 weeks no help from customer service. Scammers
9 December 2024
Unprompted review
Reply from BitMart
We apologize for the negative experience you’ve had with our service. To resolve this issue swiftly, we encourage you to contact our customer support team. Please provide ticket number [1103991] when you reach out via live chat or use this link to submit your request: https://support.bitmart.com/hc/en-us/requests. Our dedicated support team will work to address your concerns and assist you as soon as possible.
Bitmart steals your money, no support!
Bitmart support has been saying for a month that they are investigating my transaction. They have all the evidence that it concerns my account. Through support I only get copy-paste answers and delays, no solutions. They are stealing your money, stay away from this! I don't need another ticket number and standard answer but a solution!
See below for a standard answer, they don’t even read the complaints.
19 December 2024
Unprompted review
Reply from BitMart
We apologize for the negative experience you’ve had with our service. To resolve this issue swiftly, we encourage you to contact our customer support team. Please provide ticket number [1101650] when you reach out via live chat or use this link to submit your request: https://support.bitmart.com/hc/en-us/requests. Our dedicated support team will work to address your concerns and assist you as soon as possible.
Shame on you
Shame on you, ok! Your respond here, to go to support with your ticket number, and support doing sending me again away. Wtf is going on BM?
It is enough, this time, I've recorded anything. You want 0.05 btc to solve my need?
See what you will loose.
19 December 2024
Unprompted review
Reply from BitMart
We apologize for the negative experience you’ve had with our service. To resolve this issue swiftly, we encourage you to contact our customer support team. Please provide ticket number 1101649 when you reach out via live chat or use this link to submit your request: https://support.bitmart.com/hc/en-us/requests. Our dedicated support team will work to address your concerns and assist you as soon as possible.
Kindly solve my issue please
Hi, i am contacting you from last week and I want swap my id. Whatever you asked i provide but still i am waiting for your response. I am not sure how long it will take?
15 December 2024
Unprompted review
Reply from BitMart
We regret that your recent experience did not meet your expectations and apologize for any frustration this may have caused. For immediate assistance, please contact our customer support team and reference ticket number 1099389.
Pretty shit exchange
Pretty shit exchange, wont recommend it, its a definite loss. I bought new listong coin and as soon as I hit buy button, I keep getting the popus that server is out, price went up and then came down, it gave me option when my coin was already in loss. They are intentionally doing this to cheat customers. Been using Binance app for more than 3 years but never stuck in the coins like This shit bitmart exchange. Upon contacting support service, no one cares to reply. Very bad experience
17 December 2024
Unprompted review
Reply from BitMart
We regret that your recent experience did not meet your expectations and apologize for any frustration this may have caused. For immediate assistance, please contact our customer support team and reference ticket number 1099352.
USA BEWARE!!
I really think that Bitmart should have made it more clear that United States customers would not be able to trade on their platform. Google still says that the US is ok to trade. If an big exchange does not want to obtain a license for trading from the country that holds the most BTC their is something wrong with that!!! I gave 3 stars because they did let me sell and witdraw my assets.I hope in the future they will obtain a license for trading for USA citizens!
16 December 2024
Unprompted review
Reply from BitMart
We apologize for the negative experience you’ve had with our service. To resolve this issue swiftly, we encourage you to contact our customer support team. Please provide ticket number [1098977] when you reach out via live chat or use this link to submit your request: https://support.bitmart.com/hc/en-us/requests. Our dedicated support team will work to address your concerns and assist you as soon as possible.
Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
So far I'm pretty satisfied with…
So far I'm pretty satisfied with my experience with BitMart, even with its Customer Support.
As a user that values privacy, the only downside for me is the withdrawal limit without having passed KYC level 2.
Appart from that, it's a really good exchange.
16 December 2024
Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
The withdraw was fast and easy.
14 December 2024
Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
I HAD A GREAT EXPERIENCED
I HAD A GREAT EXPERIENCED. THANK YOU!
My experienced was very good. It took only few minutes to do everything and successful. Thank you so much bitmart team.
16 December 2024
Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
Intuitive
Sign up was intuitive. Trading seems straight forward, just don't see an option for trailing stop orders which is my preferred method. Menu is straightforward.
15 December 2024
Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
Can not trade on here from uk thats bad…
Can not trade on here from uk thats bad news
15 December 2024
Reply from BitMart
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number 1097272. You can connect with us through live chat or by following this link: https://support.bitmart.com/hc/en-us/requests. Our team is committed to providing you with the support you need to resolve this issue efficiently.
Reply from BitMart
Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.