Bonallack & Bishop Solicitors Reviews 

190
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff and conveyancing teams for being extremely helpful, highly professional, and remarkably efficient throughout complex property sales and purchases. Consumers also note that inquiries and questions are answered promptly, making the entire journey smooth, transparent, and completely reassuring for first-time buyers. However, some people mentioned experiencing notable difficulties trying to reach the office staff by phone and occasionally receiving very slow responses to urgent emails. Reviewers also expressed frustration over delayed communication, a noticeable lack of regular progress updates, and insufficient support during specific stages of their transactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising the professionalism,... See more

Service

Clients share positive opinions on service, frequently describing the support received as outstanding and... See more

Customer service

Consumers find customer service to be mixed, as some reviewers praise the team for being quick to respond and... See more

Response time

People report positive experiences with response time, highlighting that reviewers consistently received... See more

Customer communications

Users describe ambiguous interactions with customer communications, as experiences vary significantly. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We have used Jacksons/Bonallack & Bishop three times for house sales and purchases over the last five years or so. This time our file seemed to move around the company a bit but once it landed on Ann... See more

Company replied

Rated 4 out of 5 stars

We chose Bonallack & Bishop for the conveyancing of our house sale and were allocated a solicitor at their Amesbury branch. As the property was in Salisbury we were slightly surprised. Initial cont... See more

Company replied

Rated 5 out of 5 stars

Steve and Naoise were great. They stuck with me through a property that fell through and helped me get a second flat through the finishing line efficiently. I felt supported throughout as a first time... See more

Company replied

Rated 5 out of 5 stars

The professionalism, friendliness and general support from Hollie and Sandra were second to none. I’ve worked with many solicitors and this was just phenomenal. Nothing was too much trouble. I complet... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Estate Planning Attorney
  4. Law Firm
  5. Personal Injury Attorney
  6. Real Estate Attorney

Written by the company

With 4 offices in Wiltshire and Hampshire, Bonallack & Bishop Solicitors not only represent local clients but with a range of highly specialist services, over half of our work is for clients throughout England and Wales – as well as overseas. We can offer specialist legal advice on a full range of private and business client services including conveyancing, employment, family law and divorce, family mediation, wills, lasting powers of attorney, probate, wealth and inheritance tax planning, litigation and disputes, lease enfranchisement and leasehold extension, military law, commercial property, commercial law, and no win no fee personal injury and medical negligence compensation claim. We also specialise in number of sectors including acting for buy to let landlords, property investors and developers. And whether you live locally to 1 of our 4 offices in Salisbury, Andover, Amesbury or Fordingbridge, or elsewhere nationwide, our lawyers are always happy to offer FREE initial phone advice. So put your mind at rest and give us a call today.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

190 reviews

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No recent history of asking for reviews

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4.3

All reviews

(190)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Having just completed the sale of our…

Having just completed the sale of our property in Bath, we would like to take this opportunity to say thank you to Alexandra Barker and the rest of the team of Bonallack & Bishop Solicitors, Fording bridge for there very helpful and professional guidance throughout the conveyancing process, which at times has been challenging. Its always reassuring to be able to speak honestly and openly when working together towards a mutual goal, this in our opinion is priceless! We would highly recommend others to engage with this firm of true professionals for any conveyancing needs.

27 July 2023
Unprompted review
Rated 1 out of 5 stars

I needed to call in Legal Ombudsman they were so bad

My brother chose this firm to deal with my late mother's estate and probate. I was left out of communications, 4 different solicitors involved, mistakes made with completing forms, ignored concerns raised, manager blamed people who had left the firm rather than realising she should have been responsible to monitor their work, a very bad experience. I eventually called in the legal Ombudsman and moved the case to a different solicitor. The legal Ombudsman upheld my complaint, but since then my new solicitor has found further errors in the work completed by Bonallack and Bishop. I am writing the review to warn other bereaved families as I would not want anyone who has lost a loved one to feel as disrespected as I did when vulnerable and grieving.

17 January 2023
Unprompted review
Rated 5 out of 5 stars

Great Team, Great Service, highly recommend to anyone

We had to get a lease extended and had to deal with a really nasty and unhelpful Landlord who just worked the system completely. Luckily I was introduced Jake Holmes at Bonallack & Bishop and he made it so easy and sorted everything for us and he had all of the contacts to asist him and us. In all honesty from the moment we started working with Jake he took all the pressure off of us and did everything and in the end he got us a good deal.

1 May 2023
Unprompted review
Rated 5 out of 5 stars

After having a bad start with my lease…

After having a bad start with my lease extension with Dale Bree 2 years ago when it went past the 1 year offer, I started again, this time with Greta Whitaker. What a difference. She is top notch, swift working, very professional, informative and a real pleasure working with. Can't rate her high enough 11out of 10. Thank you Greta 😊!!!

26 May 2023
Unprompted review
Rated 5 out of 5 stars

Tremendous Job! I approached Bonallack & Bishop in June…

I approached Bonallack & Bishop in June 2022. My initial contact (who has since left) was very informative and took time to explain the process to me, which is why I chose to take on the services of the firm. Later, I found Dinshaw efficient, knowledgeable and matter of fact which I really appreciated. Dinshaw helped me get the outcome I was hoping for and I am grateful for that. I have since engaged B&B for some further work.

1 June 2023
Unprompted review
Rated 1 out of 5 stars

Amesbury office

Amesbury office, Not impressed at all. Pathetic policy of not allowing a family member in with a client that's having memory issues. Even to just be there without saying anything. Apparently she's a specialist in dementia , I find that hard to believe. Her customer service needs work as her bedside manner stinks. The brush off reply to my complaint was a total cop out.

6 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from Bonallack &…

Excellent service from Bonallack & Bishop for a lease extension. Jake Holmes handled the process in a professional and timely manner, communication with him was exemplary. After previous bad experiences with local solicitors dealing with Jake was a breath of fresh air. Highly recommended.

15 December 2022
Unprompted review
Rated 5 out of 5 stars

Hollie Jarvis from Bollanack & Bishop…

Hollie Jarvis from Bollanack & Bishop was absolutely great from day 1 through to completion. I was buying a property, I had lots of silly questions but Hollie always responded quickly which I appreciated hugely. From my experience I would recommend using Bollanack & Bishop.

23 September 2022
Unprompted review
Rated 1 out of 5 stars

I wouldn’t recommend them at all

I wouldn’t recommend them at all for buying a property, I always had to chase them for news or updates, when my house sale fell through after 6 months they weren’t apologetic at all and were only interested in getting paid! One of the solicitors that was assigned to my case only worked in the office 1 day out of the week so it was a very slow process, extortionate costs for sub standard work and effort.

7 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent, Professional, Responsive

Saw Simon at Salisbury for my Will. He was very informative and helpful. Very quick service, even when I made changes, Simon responded to my emails quickly, keeping me informed and offering advise. Very happy and would gladly recommend. Thank you.
Maria Pawinski

13 September 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding lawyer

I have been incredibly happy with the service Liam Oliver has given me during several years of acting as my lawyer.
Liam has given me countless advice over the years and he has always been able to produce fantastic results.
Liam is highly knowledgeable in his field and I have always felt listened too, I have received detailed advice every time I have a query and Liam always strives for the best possible outcome and produces it.
I know I am in great hands having Liam as my lawyer, the firm in general are also fantastic and always very friendly and professional.
I would recommend Liam Oliver to anyone that needs a great Lawyer who knows exactly what they are doing.

10 May 2022
Unprompted review
Rated 5 out of 5 stars

Freehold purchase made easy!!

After years of being fleeced by our Freeholder and the appointed Managment Company to our building, myself and 4 other leasholders contacted B&B to see if they could help. Jennfer Slater called me the same day and we spent about an hour on the phone together. She really listened and carefully advised me on the options avaiable to us with relation to buying the Freehold (This was before I even appointed them) I felt so assured by this initial conversation that I quickly appointed her to complete the collective enfrachisment agreement. Jennifer more or less guided the whole process for us and now we own our own Freehold. I could'nt be happier with the care and attention that she gave us.

18 December 2021
Unprompted review
Rated 1 out of 5 stars

I wouldn't bother!

I wouldn't bother; don't waste your time with this firm. A few years ago I was the victim of a road traffic accident, it wasn't my fault, and I reported it to this firm. Anthony Pownall was suppose to be taking up my case. I waited a while then called this him to check the progress of my case, only to be told I'd somehow - yes, somehow - got lost in the system. I was subsequently sent some forms to fill out and return, which I wasted no time in doing. I returned the said forms to their office in person. This was five years ago. If your accident won't generate enough profit for them it'll be swept under the carpet. If I was you I'd try their more competent competitors. So please, don't waste your time with this lot. The above is based on my personal experience.

5 December 2021
Unprompted review
Rated 5 out of 5 stars

I called and asked for help because I…

I called and asked for help because I didn’t know when I bought my house that I didn’t own the land. After ringing numerous solicitors I only ever received a call back from them and William was great at telling me what I need to do. I wouldn’t ever buy leasehold again! But now I know that there is a way out but it will cost me! Thank you for giving me some peace of mind and if you need help please call these guys as they were kind and told me what I needed to do without talking another language!

16 November 2021
Unprompted review
Rated 5 out of 5 stars

What a great Team

I worked with Bonallack and Bishop to sell my mothers house after she passed away. Hollie Jarvis, Sandra Veludo and Georgia Porter were all part of a fantastic team that helped me through every step of the way. They were always so professional and polite, and so patient when I asked questions they must hear umpteen times a day. I could not have asked for better service, they are a credit to the company.

5 November 2021
Unprompted review

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