I have being sending you guy email since last year December but no respond. I haven’t received my items that I order since December 16,2022 and I have send many email but no respond from your side.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
There were some negative reviews but we have no complaints! Everything arrived in timely fashion and great quality! We did a Monster Jam birthday theme and honestly it’s hard to find decorations for... See more
I had read some pretty bad reviews right after I placed my order and panicked cause I hadn’t received an order confirmation. But shortly after emailing they sent one and a shipping notification a few... See more
i wasn’t expecting to find such low prices online for these types of decorations, they’re impossible to come by in stores near me and now my baby will have the first birthday I’ve known he’d have for... See more
Company details
Information provided by various external sources
birthdayexpress.com also powers the party store on the social planning web service Evite, which, along with birthdayexpress.com's parent company, BuySeasons, Inc.,
Contact info
Burnside Drive 419, 78209, San Antonio, United States
- www.birthdayexpress.com
I have being sending you guy email…
I have being sending you guy email since last year December but no respond.
I haven’t received my items that I order since December 16,2022 and I have send many email but no respond from your side. I even call the number but it wasn’t going.
Can you return my money if the item is not available. Thank you.
Ordering and shipping were great
Ordering and shipping were great, product was terrible, plastic backdrop that was so wrinkled and ripped we couldn’t use it
Huge selection
They have a large variety of birthday items and hard to find party themes. I have been a customer ever since they were called Celebrate Express... for my daughter's 1st birthday back in '08! Now I'm buying items for her Sweet 16 :)
My order was wrong I contacted them…
My order was wrong I contacted them about it and gotten no response
I order 2 packs of 12 each purple round…
I order 2 packs of 12 each purple round clappers for my granddaughter birthday party. I received 1 pack of 6. I sent an email and you sent me 2 more packs of 6 each which is not enough. I needed 24 each, but have 18 each. Not happy😒
Was honestly a little skeptical based…
Was honestly a little skeptical based on the low prices and other reviews. However everything came and was shipped really fast!
Fast service
Fast service, good prices and shipment arrive early than expected.
Happy with my order.
I ordered something then my ordered was…
I ordered something then my ordered was cancelled due to some things being sold out then I get online and they’re still there. Really needed those items and the money saved
I did not receive all my items
I did not receive all my items. Only way to contact was through email and have yet to hear back and it’s been a week. Because of this 1 star for customer service.
Great quality and selection of products.
We are hosting Christmas and playing…
We are hosting Christmas and playing some games. My order was full of reasonably priced props and prizes and it arrived very timely.
Fast shipping and excellent prices!
Missing piñata
Shipping took a long time. I received almost everything. I still have not received my piñata and I have emailed and called what number I could find multiple times and still no response. My sons party is tomorrow and I still don’t have an answer on my piñata.
Several Items missing from order
Several Items missing from order, tried to contact several times with no response. No way to call company, not a good company to buy from, i was robbed
They haven't sent me my track number…
They haven't sent me my track number yet and I don't know anything about my package
Missing itens and no refund
Missing itens and no refund. They just sent me an order with less items than i ordered and did not reach out to me and kept they same amount charged.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








