Hideous experience resembling trip to GOTHAM. To see our second largest city, have such a decrepid, filthy, disorganised bunch of sheds they call an airport, its so.sad! The staff are up against it an... See more
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Based on these reviews
Awful airport, certainly the worst I know in UK & Europe. Dirty, endless building works, small, cramped, west modlands monopoly in queue systems. Rude, unhappy security staff. No interest in improv... See more
Worst airport in the world. Landed from Tenerife at 00:15 this morning, left the plane reasonably quickly, through passport control, everything ok up to now, went to collect baggage, waited over a... See more
Disgusting, filthy place. Birmingham airport is an absolute disgrace. Shameful.!! Stinking, dirty toilets. Dirty stairs, floors and corridors. Rubbish blowing around outside the doors. Stiflingly hot... See more
Generally poorly laid out, endless works and passenger bottlenecks, especially through duty free. Why is so much space given to it? Lack of charging ports, lack of departures seating. Very overpr... See more
Awful security experience. Used airport same month over two years and queues were around an hour long. Terrible and small layout you feel penned in as you shuffle along. Staff are not empathetic. No a... See more
Horrendous experience. Arrived early for a flight to Glasgow hoping to get a relaxing meal and drink before flight. First had to wait for bag drop to open. Then we had well over an hour wait to... See more
Everything was OK on our recent flight experience but the carousels were going so fast that strong men were having to run to catch their baggage! This was 17th September off the kalamata flight. Neve... See more
Staff here have serious attitude problem. As my wife dared to accidentally place her boarding card on the wrong scanner (only 2 working) she was told by a 16yr old looking power trip with no manners t... See more
Landed 16.11, waited 78mins for luggage to even start coming out. Ours at no announcement or anything. Ask swissport why, reply is it's busy, they are unloading another flight..I assume As in not eno... See more
As a regular user of Birmingham airport for numerous years both on business & social, I’ve seen the expansion & growth. Shops & seating capacity has improved for the most part. What I find unaccepta... See more
I’m a ‘normal’ traveller and wouldn’t normally complain. However, the feedback needs to be made. They have spent £millions on improvements and have ‘designed’ built in bottle necks after bottle necks.... See more
I travel extensively around the EU . I can say 100% Birmingham airport is the most miss managed poorly run airports I have experienced. From loading delays baggage miss handling and air port secur... See more
On departure 2 weeks prior , simply not enough toilets for volume of passengers and the ones in use were disgusting , overcrowded , evidence of people smoking with fag ends in toilet bowl . What a s... See more
This is by far the worst and most disgusting airport I’ve ever been in. I’ve travelled the world and used many third world airports but they are all far better than Bhx. Who ever manages this airport... See more
An hour wait at security. 2 lanes , one moving the other static as priority passengers were coming to front of our queue and not the other. Staff standing around not reacting to situation and tbh very... See more
For an International Airport, it looks dirty and delapitaded. The queues were horrendous. We were flying with TUI, no staff to assist at baggage drop, they were too interested in standing around talki... See more
Birmingham Shambles….sorry Airport ! Is there any chance that you could adopt my ‘really radical’ idea to actually provide drivers for the numerous buses that are idly parked around the airport….? Or... See more
Toilets cramped only 2 at arrivals hall, running water didn’t work, hand driers rubbish, dirty , run down, staff that look like they didn’t want to be there . No seats in gate areas everyone sitting o... See more
Birmingham airport should be ashamed of their car park operators. I dropped my son off , it was physically impossible to get out of the car park in the 10 minutes allowed as the quick exit was coned... See more
On returning to Birmingham we were both absolutely disgusted by what we experienced. Firstly, the toilets were discussing. Dirty nappies thrown on the floor, filthy toilet bowl which was the same in... See more
3.5hrs half a plane’s worth of customers had to wait with virtually no communications as to what had happened to our luggage. Airport blaming airline for putting bags on wrong carousel! Lobotomised... See more
On our recent flight to Venice our outbound flight was smooth and no issues. What I found on our return was the most disgustingly smelling toilets!! Smells like they have never been cleaned! This w... See more
Unfortunately BHX is not set up to handle the A380. Departure requires the use of two departure lounges which is okay but arrivals is a nightmare especially for those passenger requiring assistance w... See more
This airport would be perfect but for the long walks to the boarding gates and having to climb two levels of outdoor metal stairs on arrival. Definitely not good for elderly people who have cabin cas... See more
Birmingham airport is an absolute nightmare. The queue at passport control are a nightmare. The prices in the cafes and Boots are disgusting (£5 for al small bag of chocolate!) Overpriced, poor... See more
The only good thing about this airport is the convenient parking, although not cheap most of it is in walking distance to the terminal. Although I don’t smoke I think it is a big mistake to do away wi... See more
Whichever genius thought it a smart idea to use lifts now to get to departures needs suing. And training in airport design, as they clearly have never used one as a passenger. Then after queuing for 4... See more
Sat again on the ground with an air traffic control delay all because Birmingham Aiirport management can’t get their ground service suppliers to staff the airport. Absolute joke of an airport. Happ... See more
Used premium drop off at Birmingham airport. The premium drop off is located opposite the terminal so easier to use but flight I was meeting was delayed. The flight landed at 1 a.m. Cost of parking f... See more
Used the free 10 minute drop off at Birmingham Airport today but due to the appalling design of the exit it took us over the 10 minutes free, most of this was sitting in the queue The queue... See more
I had never had to go through the process of travelling alone while being disabled ,so I was quite nervous about the whole thing. From the moment I stepped into the support service area I was imm... See more
The parking to pick up my son and his family has cost me £91 for an hour and a half. This is absolutely disgusting and totally unacceptable. How can they justify this. It's totally not okay to cha... See more
Dirty and Grubby. That's the best I can say about Birmingham airport. There's not enough seating for anyone who does not wish to sit in a trendy bar or café. The lounges are not worth the price they'r... See more
Arrived from Istanbul to find the door to immigration locked. A plane load of people stuck in the corridors for 15mins before someone deemed to unlock it . Once at immigration the taped barriers we... See more
We arrived at Birmingham from Tivat yesterday at 4pm. We had a train booked for 17.08. The plane was 30 mins delayed but we still thought we had enough time to catch it. We had calculated without... See more
Considering how much money and time has been spent renovating the airport its not finished and the facilities are worse than ever. Female toilets are terrible, but the prices seem to go up and up, £8.... See more
Unbelievable queue to get through security starting downstairs and across whole airport trying to get on elevators. It's a complete cluster, why CAA (or whatever governing body) don't audit this. A 1... See more
Absolute disgrace last year was bad but this year it was even worse. Apparently the average time to get through security according to the airport is 15 minutes! How on earth was this calculated. You h... See more
Paid to park in car park two .walkways open on arrival but when we returned from our trip in the dark and rain the building work had blocked off the walkways . There was no signage telling how to get... See more
No hassles to be fair. Only issues was the delays outside. When i first arrived decided to check all the food outlets, as I was waiting for my partner to arrive... Managed to check about 5, and was... See more
Organised chaos, extensive queues, idiots jumping the queue and not been challenged. Nearly an hour to get through customs on arrival. Lack of facilities (bars/restaurants) And NO DESIGNATED SMOKI... See more
I have used Birmingham Airport on a few occasions and to date my experiences have been fine. The new additions of e-gates is a helpful measure and the body scanners are accurate and thorough. Chiefl... See more
Horrible Airport. Just because we live in Birmingham, I use the airport otherwise it’s not a preferred airport. The staff are horrible with no customer service, one guy even said- it is not my prob... See more
Swore at and threatened by the pilot because he mistook me for someone that was vaping behind me. I don't vape . Thrown off flight because the angry pilot would not listen. Forced to spend another 6 h... See more
Leaving the hotel at 3am. We went downstairs for a cuppa tea and black coffee. I had already passed £20.00 over to her, she refused to cancel the order. So we sat down for ten minutes ants running eve... See more
Racist Ryanair check desk. If you are white (Eastern Europe)women travelling without a man avoid this airport at all costs. The other time it was a woman . They are very nice to people who doesn’t h... See more
I was left on the tarmac after disembarking KL 1049 with no help after disembarking. I cannot use stairs, so was last off the aircraft, with help (no jetway in use, no advance warning). Stairway to te... See more
What is wrong with Birmingham airport? They have changed everything around (again) and now you have to queue to get a lift to departures! Then you have to join a queue through security that is longer... See more
Me and the family booked a flight out on 2024 and it was honestly the worse airport we have ever used, charged drop off, queue a mile long. Staff didn't really care, terminal was dirty and the o... See more
New drop off zone was in gridlock Sunday 14th September and took over 30 minutes to get out. Why should customers pay excessive penalty charges for a poorly designed unsupervised system
This is the worst airport I have ever…
This is the worst airport I have ever travelled from. I think the airport staff need to have some hospitality/customer service training. The 2 ladies on the express line, which I paid extra money to use, were the most rude, unhelpful people I have ever come across. Senior management need to look at these reviews and make some changes. I will try to avoid this airport in the future.
24 March 2026
Unprompted review
I’d give it no stars ideally
I’d give it no stars ideally. Unacceptable security check in for a simple short flight. Just avoid this dump if you can
22 March 2026
Unprompted review
Worst security check in system at an…
Worst security check in system at an airport I’ve ever experienced. Utter chaos. Expect delays and give yourself hours of time to go through
21 March 2026
Unprompted review
Is this Europe's worst airport?
Enormous security queues because never more than 50% of the scanners are in use, disgusting facilities (especially toilets), and the monorail is still partly out of service months after work was supposed to be completed. A miserable experience, as ever.
16 March 2026
Unprompted review
Terrible organisation of security queue…
Terrible organisation of security queue and takes ages - I use Manchester , Heathrow and others but only Birmingham security takes 40 mins plus -others less than 15 minutes
9 March 2026
Unprompted review
Lane queues to get in the lifts!
Lane queues to get in the lifts!! ( no obvious stairs), queues released at random..... then more queues for security
At least one of luggage scanning lanes not open...insufficient staff?
Pick another airport... i will
5 March 2026
Unprompted review
Excessive Security delay
Travelled mid day on Saturday 28th of February. Not bad , but the queue for the security check took 40 minutes. Lots of security check positions unmanned, it was an ordinary day with predictable travel volumes, so assume management incompetence, I had exactly the same experience last year
28 February 2026
Unprompted review
Disgraceful experience at Birmingham airport
Just flew back from Geneva (5 star airport) to absolutely disgraceful and rubbish Birmingham airport. The experience was like landing in a 3rd world country. Old fashioned Dirty facilities filthy floors no organisation whatsoever. It should better be closed and refurbished
28 February 2026
Unprompted review
There was a fault with the heating…
There was a fault with the heating today causing the baggage area to be badly overheated and the rest of the airport moderately overheated. This is especially unhelpful as the lack of airbridges mean you have to dress for a potentially prolonged wait outside. Also the issue with only notifying you which side of the airport departs from and any delays at the last moment is ongoing.
23 February 2026
Unprompted review
Quotations for Parking at Birmingham airport- be careful of NCP
Well! Well! Well! I looked to book carparking at NCP Birmingham Airport on my PC. Before completing I moved off the webpage to register so as to save time with future bookings. Found the page had timedout but now registered my parking quote had gone fro £185 to £256!
Out comes the lap top and I returned to the parking booking page but declined to accept all 'cookies'.
What do you know? The price has gone back down to £185. BEWARE! I call this process suspicious.
21 February 2026
Unprompted review
What a truly awful experience
What a truly awful experience, pretty much queues for everything apart from the pay for trolleys, the duty free shops and the pay for lounges. Every aspect is designed to fleece you whilst offering the bare minimum of service.
14 February 2026
Unprompted review
Absolutely Awful
This airport is going from bad to worse. Not only is the building work just not moving along and is a complete mess, the security had half the lanes open in half term week with 3 staff on each belt that was open. They couldn't run a brewery.
18 February 2026
Unprompted review
If I could give this place a minus I would!
If I could give this place a minus score I would. It is a disgusting, badly run airport with incompetent rude staff.
Yesterday I checked in for a flight to Berlin. I checked one bag into the hold and took one as cabin luggage. The woman on the checkout desk was so keen on trying to make me pay for my cabin bag (which I always take as cabin luggage on that flight free of charge) that she failed to attach the luggage label to my hold case. The result was that it was never loaded and I discovered this in Berlin. I wasted two hours in Berlin airport before embarking on my car journey. I later called Birmingham airport who informed me that it would be put on that afternoon's flight to Frankfurt and transported by courier from there to me. It was not. I called this morning and was told be a very rude woman that it was not on the Frankfurt flight but had been sent on a flight to another airport this morning. She could not give me the name of thew airport but it transpired to be Leipzig. I asked her what happens now and she told me I would have to call Leipizig. She then hung up on me.
It is the responsibility of Birmingham Airport to ensure that my luggage reaches me quickly and in one piece. My case contains important documents and items I urgently need out here and it is still not here.
Birmingham Airport is 51 per cent owned by an Australian private equity outfit called Macquarie Asset Management, who try to screw every penny they can out of the airport and its passengers. That is why there is such inadequate provision for disabled people, passengers now have to pay £2 to use a trolley and if a taxi drops you off at the terminal there is a charge of £6. It is also why the staff are as rude as they are.
No British airport should be owned by foreigners, least of all money grubbing private equity outfits. Birmingham Airport is appalling and it is because it is badly run and used as a milch cow by foreign private equity.
Update: This afternoon, Birmingham Airport staff have told me that my bag did go to Frankfurt and then to Leipzig. They have lied to ne and wasted my time. They could not care less. What an appalling outfit!
16 February 2026
Unprompted review
Absolutely joke of an airport
Absolute joke of an airport, it’s so disgraceful it’s beyond belief, so so poorly run. Needs sorting out and fast
9 February 2026
Unprompted review
Unfortunately BHX is not set up for A380s…
Unfortunately BHX is not set up to handle the A380. Departure requires the use of two departure lounges which is okay but arrivals is a nightmare especially for those passenger requiring assistance who are seated on the top deck.
There is no direct air bridge access to the arrivals level with disabled passengers needing to use a lift to get down to the arrivals level. This lift can handle just two wheelchairs at a time. Wheelchair passengers are then stored in the arrivals level waiting to be transported to Immigration via just two golf cart style transport which can carry just five persons. That's just two wheelchair passengers with their carers plus one other at a time. It is obviously impossible to financially justify investment to accommodate just one A380 per day but at least warn passengers of the limited facilities so that they have the choice.
13 January 2026
Unprompted review
What is wrong with Birmingham airport?
What is wrong with Birmingham airport? They have changed everything around (again) and now you have to queue to get a lift to departures! Then you have to join a queue through security that is longer than ever. We travelled mid January and from arriving on the train to getting to our gate, it took over 90 minutes. I pity anyone travelling this summer.
17 January 2026
Unprompted review
For disability access
For disability access, this is one of the worst airports. The accessible toilets are hit and miss from not having a red cord/ toilet seats with the wrong height/ no grab rails/ accessible toilets in male and female toilets... its embarrassing for a male carer to try and enter a female toilet to assist his disabled spouse because a disabled toilet is in there. The lack of radar keys also allows anyone (not talking about hidden disabilities or other genuine reasons) to go in and take a dump when there are loads of other appropriate toilets available. Has the airport even hired a disability consultant? Who knows.. there is also a lack of communication between the ground crew and the special assist team. We basically ended up having to wait outside in the cold for an ambi lift because special assistance had not told the ground crew of the need. When it comes to feeding tubes, the security team need to be mindful not to pull the tube and ensure that the tube clips are locked are searching! Respectfully ask the disabled person if its okay to do something or ask for consent otherwise my wife could have leaked out gastric fluid from her intestines... the poor staff need proper management to train and motivate them. All of the above is from our most recent experience departing birmingham airport.
9 January 2026
Unprompted review
Go Team Support Services 🥳🥳
I had never had to go through the process of travelling alone while being disabled ,so I was quite nervous about the whole thing.
From the moment I stepped into the support service area I was immediately looked after. The staff were very kind , professional and attentive, nothing was too much trouble.
Although my flight was cancelled they made sure that I was escorted to my taxi and also waited with me untill it arrived and helped me into it.
I really appreciated them all, they are a wonderful team.
And a special shout out to Michael, who definitely went the extra mile to help.
A big thank you to the whole team 😁😁😁👍👍👍
9 January 2026
Unprompted review
Birmingham Airport Avoid at all costs
I travel extensively around the EU .
I can say 100% Birmingham airport is the most miss managed poorly run airports I have experienced.
From loading delays baggage miss handling and air port security they are appalling! The airport is local to me but I will avoid at all costs if there is an alternative.
6 January 2026
Unprompted review
Left on tramac after arrival, no jetway, stariway lift not functioninig
I was left on the tarmac after disembarking KL 1049 with no help after disembarking. I cannot use stairs, so was last off the aircraft, with help (no jetway in use, no advance warning). Stairway to terminal is three levels, impossible for me. Lift was not working. Help was gone. Pressed help button in lift several times. No answer. I had to literally crawl up the stairs, took a long time. Door at top was locked. I banged on the door until someone (very surprised) came to open it. Wrote to airport, no response. Phoned and left message for return call -- no return call.
29 November 2025
Unprompted review
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