BiP Solutions Reviews 219

Well - what can I say about this awful company? Back on 23rd May 2024 we were looking at Compete For when we were called by their Mathew Roger from their sister company BiP Solutions to suggest we look at their system instead. Which we agreed too a demo. All we wanted was a demo, 6mins after the demo call we received an invoice for a £3.5k subscription and bombarded by emails from their accounts dept for payment - We hadn't agreed to purchase anything. All purchases made by our business are subject to us issuing a PO's. We are a No PO no order/no work type of business. We advised via email 12th June 2024 that we were not proceeding and to cancel our invoice. They tried to deny that we had sent the email until Aug 2024. Long long story cut short - they started legal with us in Nov 2024 - then a debt collector called Vincent Short took over. Purely out of principle we decided to defend ourselves and let it go to court. In legal mediation via the phone in March 2025 they offered a reduced value of 50% - we offered them £50, which they declined. So it went to court on 19th Sept 2025. They didn't turn up to court siting that because such a small value and they are so far away in Scotland and they believed we were totally at fault they wouldn't be attending. In the meantime we had prepared a 126 page document of timelines and evidence and presented to the court. Ultimately, they tried to say we had logged on and they submitted a I.P address as evidence that we had logged into their system. But, the IP address was in Manchester - which by coincidence is where their sister company is based!! The case was dismissed by the judge. The TRUTH prevailed and these pirates didn't get any monies from us. Be very very careful with any contact from this business (or sister companies) - they may be a government promoted business, but they have picked on the wrong company where we are concerned.

My experience with BIP Solutions has been extremely disappointing.

I signed up to their platform but, due to an unexpected shortage of staff, we were unable to make use of it beyond the first week. Despite explaining this situation openly and honestly, and despite the fact they can see from their own system that we only logged in at the very start, I have been met with no understanding or flexibility.

Instead, their only response has been to point to the contract and threaten me with legal action unless I pay the full £5,100. There has been no willingness to find a fair solution, only pressure tactics.

For me, this is a crazy way to do business – prioritising short-term money over long-term relationships or reputation. Businesses face unforeseen challenges all the time, and I would have expected more understanding from a company that claims to support other organisations.

I would advise anyone considering their services to think very carefully before signing anything, as in my experience there has been zero flexibility, zero customer care, and an aggressive approach to enforcing payment regardless of circumstances.

False promises, very poor services, even worse customer service skills.
Aggressive scammers for profit!

I suspect most of BIP 5 star reviews are fake. They have been reported to Trading Standards for running a scam lead generation service. They get people to sign up then if you don't cancel in writing you get invoiced for £1200. We took them to court in the end and won and they had to pay us compensation.

Required some help from Brandon at BiP Solutions on the brilliant Tracker portal. He was able to find all the information required so fast and was incredibly helpful...top man Brandon

Stuart Parkinson was so helpful when I was looking for information and booking a stand. He was really knowledgable and went above and beyond to provide extra support, assistance and promotion to us.

Hannah was incredible as our CSM - she gave us a really thorough tour of the entire platform with all the tips and tricks to get the most from BiP.

She's been so attentive and we wouldn't have got half the use of the platform without her support.

Spoke to Charlie A and after some initial confusion, he managed to sort out the answers I needed and helped me understand everything clearly.
Very grateful.
Hopefully get him again if I have an issue

Stuart Parkinson was very thorough when explaining the available options for my company's marketing needs. He was able to run through all the details and help me make a decision without any sales pressure.

Mark Oliver has been our initial contact at BiP. Mark was interested in our business, he asked the right questions to ensure the product was right for our needs. Good communication and very supportive throughout.

Stuart Parkinson from BIP Solutions was very good in discussing our needs and tailoring various solutions. His friendly approach and desire to help the customer was refreshing. Would recommend Stuart and BIP Solutions.

I had the pleasure of working with Peter Reid during my recent experience with BIP Solutions. From the start, Peter was highly professional, supportive, and attentive to my needs. He provided clear guidance and step-by-step assistance as I navigated the complexities of submitting my response for the "Tagging Project using Artificial Intelligence." His customer service was exceptional, and his prompt, efficient support helped me resolve issues with ease, including successfully adding the necessary CPV codes to my form.

Peter's deep knowledge of the system and his proactive approach were invaluable. He ensured I had everything I needed to submit my response on time and guided me through the entire process, even offering helpful feedback on my draft. His personable and encouraging attitude made the whole experience much smoother.

I highly recommend Peter for anyone seeking dedicated support in the bidding process. Thank you, Peter, for your outstanding help!

Cian Gleeson has provided consistent and professional engagement throughout this year. He has showcased some of the excellent solutions that my company could access. I'm looking forward to working with Cian into 2025.

I've enjoyed working with Stuart Parkinson over the last months. I find his sales approach very refreshing. Straight up and commercial. I look forward to continuing our relationship into 2025.

Procurex Scotland and Go Awards
A fanatastic pair of events which are firmly anchored in the scottish public sector calendar.
Procurex is well run and well attended.
The Awards are a great night of celebration.
BiP do a great job of hosting these events

We had the pleasure of working with Jasmine and her team at BIP Solutions for three exhibitions in Glasgow, Newport, and London. Despite our last-minute decision to attend, Jasmine went above and beyond to accommodate us, ensuring everything was perfectly arranged. The level of customer service provided was exceptional — efficient, friendly, and incredibly helpful, especially since we were new to attending such shows.

Thanks to Jasmine and her team, we were able to navigate the entire process smoothly, and we are thrilled with the outcome. We’ve secured future business from new clients we met at these events, which makes our decision to attend all the more worthwhile. We’re already looking forward to exhibiting again next year!

Highly recommend Jasmine and BIP Solutions for their outstanding support and professionalism!

Great partners to work with in procuring government partnership and guiding us through the journey. We had a very positive outcome on the multiple events hosted by BiP and looking forward to continue next year, Will highly recommend BiP solutions. Special thanks to Jasmine for suggesting the best suitable events for us and securing client meetings.

In the short time we have been working with BiP Solutions they have proved to be very knowledgeable about the public sector industry and have been on hand to support us whenever we have any questions about navigating what has, in the past, been a complicated landscape.

The software has great functionality and a lot of data that would take a huge amount of time for us to source from other multiple channels. The fact that it has been farmed into one place is a huge benefit.

Brandon Coghill is our Customer Success manager and had been brilliant helping us navigate the system and hosting training sessions for us. Really helpful and would highly recommend him.

Thanks for your service so far

We have been using Delta for a number of years and it is a really easy system to use. There was little training needed and the system is easy to navigate and makes our tender process so much more efficient.

Well organised event and the support we received as exhibitors was exceptional.