Biman Bangladesh Airlines Reviews 89

The customer service of this company is deplorable. As I sat in the plane, my phone fell out of my pocket and into the open wall, which exposed insulation and wiring. I was dismissed by staff as if it was my fault. I later tried to contact management and was hung up on and told it was not their problem. I was able to follow my phones location in the belly of the plane for a few days as it travelled from Dhaka to Coxs Bazaar. Avoid this airline at all costs.

I'm not going to give ★
I'm not happy with Bangladesh airlines bcz they cheating with me, i I get 2 way ticket dxb to Sylhet, and Sylhet to dxb,
They give me First Flight 6 January 2026 dxb to Sylhet , it’s good, when i have to return after my surgery 6 March 2026 dxb then not give flight, evan no body halp me if i call they send me Very bad Word, than i contact wait Travels, they give give 1 refund ticket,and inside this 4 time cancelled flight, and airport sals say i have to go biman office, but when i go biman office Sylhet no body in office in 24 hours only 20 to 30 min 1 gay set, also they show me he to busy he can't halp,
Then when i buy my new ticket, they tell me you have to buy new ticket, i buy new ticket 1400 aed, Bangladesh airlines he well pay to pay to me same price after 27 days next, now 1 months, after 1 months this Bangladesh airlines going to pay only 600 aed, when i buy Bangladesh airlines ticket 2250 aed, i pay total Bangladesh airlines and flydubai 3650, now Bangladesh airlines play with me, need to pay 600 aed
I tell to every one who is my friend and my every people in the world pls don’t buy Bangladesh airlines ticket or any Bangladesh air ticket,
Now 4/5 day i call Bangladesh airlines office Dubai ner Green hous al regga rode danta building no body pick call evan no body halp me
I compliane already but no respond anyone, so I'm going to Court cais complianie abut this, or if i have to go international Court i well do, no problem I'm not millionr, I'm not rich man, this is my hurt work money, i was to much sick, i go Bangladesh for my surgery, and many time i tell to Biman Bangladesh airlines staff to halp me i can't walk pls no body halp me

It was great, food was alright but service was amazing. A lot of movies to choose from. Take off and landing was smooth like butter and only thing I would complain but isn't a problem is that the seat could not go back any further then it already was but I still manged to get a well rested sleep on my flight from LHR-ZYL

I had a very disappointing experience at check-in in Sylhet on Friday, May 1, 2026. The staff appeared inattentive to customers and were engaged in conversations among themselves rather than assisting passengers.

During the process, a staff member took my boarding pass to conduct a random luggage check. However, no instructions were provided, and it took a considerable amount of time for me to locate him and retrieve my boarding pass.

I also have concerns regarding the accuracy of the weighing scale, although I cannot confirm this with certainty. It appeared that many passengers were found to have overweight luggage and were required to pay excess baggage fees. I had weighed my luggage at home prior to arrival, yet the total weight recorded at the Biman counter was significantly higher than my own measurement.

I flew with Biman Bangladesh Airlines on the 24/04/26 check in was a nightmare the agent was slow after a few minutes another agent comes takes my passport took me to another desk to check in he was rude talking to his other colleague he then gives me my boarding card the
whole process was very slow which made me late to go through security & board my flight

I’ve taken many flights around the world, however this airline has had put all others in shame when it comes to disappointment. I’ve never seen anything that sort where they show no priority towards customers. Food was awful, made my stomach hurt. Service was disappointing and the tv screen had nothing but cartoon and old movies. Worst of all the flight was delayed more than 4 hours and cancelled right after. This was a ridiculous experience and would never go back on it again.

Worst airline. They change your first class flight to economy without telling you. And say the plane has problems not flying. We phoned direct head office there is nothing wrong with plane. They gave the ticket to someone else who has more money. The prime ministers wife can f her self

do not bother smells horrible food maybe dog food is better over price staff are very rude i can write so much best thing is just avoid

Worst fight of my 28 years of life.Very poor service & management.Foods are also below standard.They have to focus on standard management.

Here is a stronger, expanded version written as an angry negative review:

This is without question the worst airline experience imaginable. An organisation run by a group of inconsiderate, incompetent imbeciles who show absolutely no respect for their customers. I booked flights from Manchester to Sylhet in Bangladesh six months in advance, carefully planning my travel well ahead of time to avoid any issues. Despite having ample notice and preparation, the airline cancelled my flight only a few weeks before departure with no proper explanation and no accountability.

To cancel a long planned international flight at the last minute without providing a clear reason or any meaningful support is beyond unacceptable. It demonstrates a complete lack of professionalism and basic competence. Customers organise work leave, family commitments, and expensive travel arrangements months in advance, yet this airline behaves as if people’s time and money mean nothing.

There was no attempt to provide a reasonable alternative, no proper communication, and no effort to take responsibility for the disruption they caused. Instead, passengers are left scrambling to rearrange plans and absorb the stress and additional costs created by the airline’s negligence.

If an airline cannot manage bookings made six months in advance without abruptly cancelling them weeks before departure, it clearly has serious operational and management failures. This experience has completely destroyed any trust I had in this company.

Avoid this airline at all costs. They demonstrate a shocking level of incompetence and a complete disregard for their passengers.

The service was good but in flight entertainment was very awful. The crews gave me only peanut bar for a 1hr journey. At last, they ran out of buses. I stood about one hour to ger in the bus. They took another 1 hour for boarding. Awful, very awful.

The customer service is awful. Roman on check-in desk at Sylhet airport was especially unhelpful. I was 2kg over on my check in but had no hand luggage. He would not use his discretion and said it was a safety risk but said if I paid, it would be fine! How ridiculous?!

Awful customer service, cut the phone on me, flight was delayed on the way, and from what I’m reading will be delayed on the way back, I’d rather fly indirect with emirates instead next time.

Frequently delayed. I m fed up with delays.

Buisness class.
No priority boarding or disembarking free for all.
They park all babies and toddlers one row behind business so screaming and crying all 8 hours
Food no better than a budget airline.
They gave me the food menu and said we are all out of main courses but you can have some rice and fruit.
Unfriendly staff.
Boarding a nightmare no cut of at gate so people coming to gate 5 minutes before departure and getting on.
Buisness lounge in Dhaka isn't worth the walk to get the meagre offerings.
Makes air India look a 5 star airline.

Very good service.

Worst Airline ever can exist. Services are shittttt. Never a flight on time...... Dont even bother themselves.

Third class airlines.
I mean for a bloody laptop bag they charge £100 pound but not from everyone from only some particular people they’ll choose.
Leg space -100/10
service is total garbage
Overall experience total nightmare.

Ei Airlines er luggage checkout security te joyta kaj kore sobar bap 2ta,
Khankir polara, besshar chelera , hala sobdi Bewarish, bejonma, jonmer dush,

13 kg extra luggage er cost naki 65 Hajar taka 🤬😡 taka toder huga diya dukai chutmaraniii . Toder karon ei desh ta develop hoyna. Toder karone desher bodnam. probashir takay toder pet chole ar oi probashir sathe kuttar moto bebohar tai na?? Bipode pore Biman a jai sudu direct flight tai. Dunia onek samne egiye gese ar amar desh ke ora kolonkito kortese protidin.
Manee Bangladeshi passport deklei advantage newa .

Love you bangladesh 🇧🇩 they won’t let you proud.
Valo ho Valo ho jibone taka poisha sob na. Jamaat komotay ashuk sob thik hobe ekdin InshaAllah

- Victim at Sylhet airport
Flight SYL to Manchester (yes i am sylheti but that’s not how i talk)

This airline is the worst to travel with. The plane seats are dirty and the staff are rude and obnoxious. They literally just chuck the food at you and don’t even say what it is! Honestly biman you need to sort things out! The ticket prices are outrageous and the food and service is abysmal