This company misleads people into thinking its a UK business. It's located in Poland. Then, thanks to all the Brexit voters, after you've purchased your product you will receive a demand from the cour... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered 5 panel room divider for my tiny house. Wanted a big bold artsy print. Was not disappointed. Beautiful quality print and excellent quality to divide my room from my teenagers when they need... See more
Company replied
I think what they do is very nice but they need to improve their packaging and shipping, as my divider got so damaged during transit I had to ask for a refund. I'm giving them a good score because the... See more
Company replied
Received my new screen it is very lovely and striking. Very good quality, it’s added colour and style to a rather untidy corner! BTW delivery was poor and late - finally arrived on 11th Oct - carrie... See more
Company replied
Company details
- Decoration and Interior Design Store
- Home Improvement Store
- Interior Door
- Paintings Store
- Poster Store
- Wallpaper Store
Written by the company
Bimago.co.uk - an online shop which for over 10 years - ensures that your walls will be decorated with the best wall decoration products. Handmade painting, canvas print, poster, room divider and wall mural of Bimago is not only the highest quality, but also evidence of the good taste. Artists cooperating with us - always ensure, that designs and patterns are original and interesting. We also would like to admit, that we carefully control whole production process in order to make sure that each kind of our decoration (handmade paintings, canvas prints, reproductions, wallpapers and posters) are perfectly fine. Are you interested in ideas on how to decorate a living room, bedroom or a kitchen? Check the inspirations on our fun page - prepared for a different interiors and make your home awesome!
Contact info
United Kingdom
- info@bimago.co.uk
- www.bimago.co.uk
3.5
Average
603 reviews
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
NOT A UK COMPANY - POOR QUALITY PRINT
This company misleads people into thinking its a UK business. It's located in Poland. Then, thanks to all the Brexit voters, after you've purchased your product you will receive a demand from the courier (eg FedEx) for 25% of the cost of your purchase. As though this isn't bad enough, the print on the murals I ordered was SO low-resolution it looked as though it had been crayoned by a child using a colour palette that didn't come close to resembling what I ordered. Overall this was a very expensive mistake!
13 April 2026
Unprompted review
Very impressed!
Ordered two 5 panel screens from the uk, I got exactly what I was expecting, high quality print, great price, no issue with delivery, would highly recommend
24 March 2026
Unprompted review
Reply from Bimago
Thank you for your review. We're glad to hear that you’re satisfied with our room dividers. Thank you for choosing Bimago.
Nice product but packing and shipping needs improvement
I think what they do is very nice but they need to improve their packaging and shipping, as my divider got so damaged during transit I had to ask for a refund. I'm giving them a good score because their customer service team was very good at responding quickly and sorting out the process for me without hassle.
15 December 2025
Unprompted review
Reply from Bimago
Thank you so much for your kind words and for sharing your experience. We’re really sorry to hear that your divider arrived damaged — that’s definitely not the experience we want for our customers. Your feedback about packaging and shipping is very valuable, and we’re already looking into ways to improve it.
At the same time, we truly appreciate your understanding and your recognition of our customer service team. It means a lot to us that we were able to resolve the issue quickly and smoothly for you.
Thank you again for your support — it helps us get better!
Bimago room dividers
Ordered 5 panel room divider for my tiny house. Wanted a big bold artsy print. Was not disappointed. Beautiful quality print and excellent quality to divide my room from my teenagers when they need a break from my fabulous self, they can now look at fabulous art.
Had absolutely no issue with delivery whatsoever and the item arrived with no damage to packaging by fed ex.
Thank you Bimago.
6 March 2026
Unprompted review
Reply from Bimago
Thank you for your review. We're glad to hear that you’re satisfied with the print and the quality of the room divider, and that everything arrived safely. Thank you for choosing Bimago.
BEWARE
BEWARE! Huge import duties for delivery in the UK from a .CO.UK website as the products are made and shipped from Europe. Not clear on ordering but hidden in the small print in the help section to cover their back, very misleading! I would not recommend!
23 February 2026
Unprompted review
Reply from Bimago
Dear Customer,
Thank you for your feedback. Unfortunately, due to Brexit, when importing to UK products from European Union that cost more than £135 additional costs will arise. These import fees are set up by your country government and have to be paid by the person who imports the product to UK (the buyer) to the UK's government.
We strive to be transparent — information about our company’s location and production in Poland is clearly stated on our website.
We’re truly sorry that the customs charges affected your overall experience with us.
Kind regards.
Run away from this company/website
Run away from this company/website, it misleads you into thinking it’s a genuine UK online shop but they are based in Poland, quality of print isn’t good and you end up with a substantial extra charges for postage which is around 30% extra of your initial cost.
Will never buy here again
23 February 2026
Unprompted review
Reply from Bimago
Dear Customer,
Thank you for your feedback. Unfortunately, due to Brexit, when importing to UK products from European Union that cost more than £135 additional costs will arise. These import fees are set up by your country government and have to be paid by the person who imports the product to UK (the buyer) to the UK's government.
We strive to be transparent — information about our company’s location and production in Poland is clearly stated on our website.
We’re truly sorry that the customs charges affected your overall experience with us.
Kind regards.
I purchased a world map canvas…
I purchased a world map canvas displaying countries as their flags, and it looks stunning. However, my 10-year-old son, for whom the artwork was intended, pointed out that some flags are misplaced. Additionally, the piece is divided into three sections, with one noticeably smaller than the other two.
20 January 2026
Unprompted review
Reply from Bimago
Thank you very much for your feedback and for sharing your impressions. I’m glad to hear that you find the world map visually stunning.
I appreciate you bringing the misplaced flags to my attention, as well as your comment regarding the proportions of the three panels. Your observations are valuable and will help me review the design more carefully.
Please accept my apologies for any confusion or disappointment this may have caused, especially as the artwork was intended for your son. I take such remarks seriously and will look into this matter.
So I've just received 2 canvas from…
So I've just received 2 canvas from this company and they are terrible, they look nothing like the ones om the website, they,are that bad í wont even be putting them up despite oaying over £200.
The quality,and volours are terrible. Not even close
20 January 2026
Unprompted review
Reply from Bimago
Dear Customer,
Thank you for sharing your feedback. We are truly sorry to hear that you are not satisfied with the canvases you received. We would like to inform you that in the event of dissatisfaction with the ordered items, you are entitled to withdraw from the contract or submit a complaint.
Please contact us directly so we can look into your case and ensure we find a solution that will be satisfactory for you.
Kind regards
Beautiful room divider exactly as…
Beautiful room divider exactly as pictured and I love it!
17 December 2025
Unprompted review
Reply from Bimago
Thank you very much for your kind feedback! We’re delighted to hear that you love the room divider and that it looks exactly as pictured. Enjoy it, and we hope to welcome you back again soon!
Got a canvas of the world map with the…
Got a canvas of the world map with the countries done as the flags, looks beautiful only my 10year old son who the canvas was for noticed that some flags were in the wrong places plus the canvas was done as 3 pieces and one of the canvases was smaller than the other 2 which is very noticeable
14 December 2025
Unprompted review
Reply from Bimago
Dear Customer,
thank you for sharing your feedback. We are pleased to hear that you liked the overall concept and appearance of the map. At the same time, we sincerely apologize for the incorrect placement of some flags and the size difference between the panels, this does not meet our quality standards. Your feedback is highly valuable and helps us improve our products. To allow us to quickly locate your order in our system and offer the best possible solution, we kindly ask you to provide your order number.
Good delivery
Good delivery . Wallpaper was as advertised. Just hanged the wallpaper and looks good
13 November 2025
Unprompted review
Reply from Bimago
Thank you so much for your feedback. We're glad the delivery went smoothly and that the wallpaper meets your expectations. It's great to hear it looks good on your wall.
I have had a terrible experience with this company
I have had a terrible experience with this seller. My order was split into two separate shipments without any notice and the full value of the goods was declared on just one box. This resulted in all of the import tax being charged up front — £55.35 — covering the entire order. The second item has still not been delivered and is currently stuck with UPS, yet the seller is insisting I pay import fees again.
When I contacted the seller to explain that I had already paid the full import tax and that the mistake was on their side, I was met with unhelpful and dismissive responses. They refused to take responsibility for the shipping error or assist in contacting UPS, and they have not offered a proper refund or resolution. Their lack of customer service has been incredibly disappointing.
I would strongly advise others to avoid purchasing from this seller. I am now having to go through my bank to dispute the charge and recover my money due to their poor handling of the situation.
11 November 2025
Unprompted review
Reply from Bimago
Hi,
Thank you for sharing your feedback. We’re truly sorry for the frustration this situation has caused. We’d like to clarify how UK import tax works post-Brexit and why these charges occurred.
Since the UK left the EU, all goods entering the UK from the EU are treated as imports from a third country. This means:
Customs declarations are required for every parcel, and import VAT (currently 20%) plus any applicable customs duties are calculated based on the declared value of each shipment.
Couriers such as UPS act as customs brokers and pay these charges upfront to HMRC, then invoice the recipient. They also apply handling or disbursement fees for this service.
If an order is split into multiple parcels, each parcel is treated as a separate import, even if they belong to the same order. HMRC calculates charges per consignment, not per original order.
The import VAT is based on the value declared on the customs invoice for each parcel. If the full order value was declared on one parcel, that parcel will attract the full VAT and duty. The second parcel will still require clearance and may incur additional fees, even if VAT was already paid on the first parcel. This is because the courier must process each shipment individually under UK customs law.
Unfortunately, these rules are set by HMRC and apply to all imports since Brexit. Sellers and couriers cannot override them. To avoid duplicate charges, the best practice is to ensure the value is correctly split across parcels and that the Incoterms (e.g., DDP – Delivered Duty Paid) are agreed upfront.
We understand this is complex and can feel unfair. If you believe the charges were incorrectly applied, you can request a formal review from UPS or HMRC. We’re happy to assist with documentation if needed.
Very best regards,
Your Bimago Team
Look out for customs charges if you order outside the EU…
This week we received a lovely mural from Bimago.
The sting in this order is the customs charges with GB being outside of the EU.
Whilst being warned charges may apply- there is no ‘may’ - they are and FedEx charged 24% of the cost of the Mural and had I have known I wouldn’t have purchased from Poland
1 November 2025
Unprompted review
Reply from Bimago
Dear Customer,
Thank you for your feedback. Unfortunately, customs fees are charged by the customs authorities in the destination country, and we have no influence over their calculation.
We strive to be transparent — information about our company’s location and production in Poland is clearly stated on our website.
We’re truly sorry that the customs charges affected your overall experience with us, especially since we’re pleased to hear you liked the mural itself.
Kind regards
Reply from Bimago
Dear Customer,
We are truly sorry for the situation you have experienced. Your case has been registered, and on the same day we requested photos of the product and its packaging, as we understood that no damage report was filed. These photos are necessary for us to start the claim procedure with the carrier.
We kindly ask you to send the requested photos — we have reached out again today regarding this matter. We are committed to resolving your case as quickly as possible and ensuring appropriate compensation.
Kind regards,
Scam!!!
Company are scammers who do not respond to emails upon issues with the order. Item arrived blurry damaged and also with an excess £45 ups payment which the company guaranteed me orders below £135 will not come with an excess fee. Stay away from this company. They even responded to another email address after ignoring my request for weeks through the email I placed the order. Very disturbing scamming service
17 October 2025
Unprompted review
Reply from Bimago
Dear Customer,
We are truly sorry for the situation you have experienced. Your case has been registered, and on the same day we requested photos of the product and its packaging, as we understood that no damage report was filed. These photos are necessary for us to start the claim procedure with the carrier.
We kindly ask you to send the requested photos — we have reached out again today regarding this matter. We are committed to resolving your case as quickly as possible and ensuring appropriate compensation.
Kind regards
Great products and customer service…
Great products and customer service were excellent in helping me when I had a query .Highly recommended
22 October 2025
Unprompted review
Reply from Bimago
Thanks for your kind words! We’re glad you’re happy with the products and service.
Avoid at all cost
Avoid at all cost. We ordered a wall paper. It came late. We were away and when it arrived our decorator put it up. When we saw we wwre shocked to see that the picture is pixelated and not at all similar to the original photo on the website. We emailed the company but got an answers that they are not taking any responsibility and that how it supposed to look.... Stuck with a very bad wallpaper now.
1 September 2025
Unprompted review
Reply from Bimago
Dear Customer,
thank you for taking the time to share your experience with us. We are sorry to hear that the product did not meet your expectations. Your opinion is important to us, and we will carefully review this matter to improve our services.
Kind regards, customer service
Even better than expected!
I ordered a room divider because the design and cost were better than anything I could source in the UK. It arrived today and was perfectly packaged. The item is even better in real life than it was in the photos and to say I am extremely happy with it is an understatement. I would highly recommend this company to anyone who is looking to add some good taste and pizazz to enhance their home. Absolutely 10 out of 10.
10 July 2025
Unprompted review
Reply from Bimago
Dear Customer,
Thank you so much for your wonderful review of the room divider you purchased! We're delighted to hear that you're happy with your purchase. We truly appreciate your kind words and look forward to welcoming you back soon!
Kind Regards,
Customer Service
Cheap and nasty
The wallpaper looked fabulous on the website. Gorgeous colours and had the option of peel and stick, which I bought.
It arrived yesterday in individual boxes. It held such promise until I opened it.
I’ve never seen any thing like it. It was really thin like sticky tissue paper. It would never work on a wall as it would highlight every blemish. It’s like a big label and very flimsy.
Please don’t buy as it is certainly not useable. What a waste of money. Avoid like the plague
8 July 2025
Unprompted review
Reply from Bimago
Dear Customer,
We’re truly sorry to hear that the product didn’t meet your expectations. Thank you for sharing your feedback — it’s incredibly valuable to us as we strive to improve our products and ensure every customer is happy with their purchase. Please note that you may return any unused item within 30 days of receiving your package. If you'd like to proceed with a return, feel free to contact us via email info@bimago.co.uk— we’ll be happy to assist you.
Kind Regards,
Customer Service
Looks Nothing Like the Website – Buyers Beware
I ordered two “Room Divider Distinguished Elegance II – background in black quilted pattern,” each described as soundproof and featuring a sleek black leather-look design. What I received, however, was far from what was advertised. The print is very light — more grey than black — with none of the deep, glossy leather effect shown on the website. The quality of the printing simply doesn’t match the online presentation. Even when trying to photograph the product, the way light reflects off it makes it impossible to capture how far off the colour actually is — but in person, it’s clearly inaccurate.
To make matters worse, I was charged £54 in import, insurance, and brokerage fees per item just to get them across the UK border — pushing the total cost to over £450. For that price, I expected far higher accuracy and quality.
There’s no easy way to return them without incurring further customs charges from my own pocket, which makes the whole process feel both disappointing and exploitative. Buyers should be cautious — what you receive may not reflect what you see on the website, and returns are costly and impractical.
5 June 2025
Unprompted review
Reply from Bimago
Dear Customer,
We are sorry that your experience with our store was not entirely positive. You had the option to return the products within 30 days of receiving them. Additionally, if you had any questions or concerns, you could always contact us by phone or email. Our goal is for every customer to be satisfied with their purchase. For some products, depending on the price, customs duties may apply. This is due to general regulations applied to goods shipped from the European Union to the United Kingdom. This information is clearly stated on our website to ensure full transparency for our customers. If you have any further questions, please feel free to contact us.
Kind Regards,
Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.