Bike 2 Work Scheme Reviews 

2,357
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how fast the turnaround times are, allowing them to secure their bike vouchers and collect their new rides within just a couple of days. Consumers are also very pleased with the helpful staff members who provide timely updates and guide buyers smoothly through every single step of the purchase. Some reviewers were not happy with the platform, noting that the scheme can sometimes feel confusing and opaque to navigate initially. Some people also mentioned that completion times might depend on external factors like internal company approvals or specific product availability.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the system is simple,... See more

Service

Consumers find service to be positive, highlighting a quick, efficient, and straightforward process from... See more

Product

Reviewers highlight positive aspects of product, expressing satisfaction with their new bikes arriving... See more

Response time

Clients share positive opinions on response time, highlighting consistently fast and responsive service.... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful, proactive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was so easy sorting out my C2W bike. Once logged in and set up with an account, communications were clear and only when required. Voucher came through as soon as my employer had set up payment so v... See more

Company replied

Rated 5 out of 5 stars

I had an issue where the bike i had intended to purchase was withdrawn by the shop. My voucher had already been generated. B2WS were able to quickly resolve the issue for me, I selected an alternative... See more

Company replied

Rated 5 out of 5 stars

Great way to buy a bike! The Bike 2 Work Scheme does slow the ordering process down a little, but if you're patient enough to wait a few more days then it absolutely makes sense. I ordered my bike o... See more

Company replied

Rated 5 out of 5 stars

They are quick to respond to any queries. Answers provided are, in my experience very clear and helpful. They provide timely updates regarding progress of quotes and vouchers. They process clearance... See more

Company replied


Company details

  1. Human Resource Consulting

Information provided by various external sources

As the UK's no.1 independent provider of the Government Cycle to Work scheme, we believe that bikes are good for everybody. Because healthier, happier employees mean a more productive staff for Employers. The Bike 2 Work Scheme scheme offers tax free bikes to employees.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,357)

201 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth process

Smooth, quick, excellent value. Great dealing with Evolution Bikes in Bangor.

29 April 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Stuart,
Thanks for your feedback, Happy Riding!
Regards
Bike2Work Scheme

Rated 5 out of 5 stars

Good service

Good service. Thanks

28 April 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Jason,
Thanks for your feedback and enjoy your bike.
Regards
Bike2workscheme

Rated 4 out of 5 stars

Really fantastic service from start to…

A little confusing initially in terms of how to get the voucher but once that was sorted, the rest was pretty straightforward! Used Tredz who were fantastic!

8 April 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Emma,
Thanks for your feedback and enjoy your bike.
Regards
Bike2workscheme

Rated 5 out of 5 stars

Straight forward and easy.

Straight forward and easy.

21 April 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Kay,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Efficient Process

The process from start to finish has been quick and easy. Recommend this service

14 April 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Simon,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Very smooth and easy process

Very smooth and easy process. I went to look at bikes on the Sunday. I put my request through for the voucher and by Tuesday afternoon I had received my voucher. I went back to the bike shop of Friday and took the bike home that day. It could not have been simpler.

5 April 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Hannah,
Thanks for your feedback and enjoy your bike.
Regards
bike2WorkScheme

Rated 5 out of 5 stars

Highly Recommend

The process was really simple to understand and easy to complete. I now have my new e-bike ordered from a local supplier and will have all the necessary back up I might need locally.

31 March 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Eileen,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Not received my bike yet but if its…

Not received my bike yet but if its anything like the service i have had buying it im sure its goin to be 100%
Brilliant top company recommend to anyone thats wants a great service

10 April 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Martin,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Really easy process to follow and…

Really easy process to follow and delighted with my new e-bike
Lots of trips being planned
Would recommend to all

8 April 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Sue,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

No issues at all

Very thorough. Communicative. Easy process.

7 April 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Noel,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 3 out of 5 stars

Sneaky charge at the end of the scheme!

the experience of getting the bike was very easy. the customer service was also 5*. At the end of the loan they want you to pay a fee so that you can own the bike or they want it back. you are given 30 days to pay this or the price goes up. this was not made clear when you are signing up to scheme.
This should have been a 5* review and would have been if they didn't add a sneaky charge at the end of the scheme.

15 April 2025
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Alexander,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 1 out of 5 stars

After receiving confirmation by email…

After receiving confirmation by email that my bike application was successful 69670A
I received a further email that I could not use the voucher at Halfords making the application useless

30 March 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Robin,
Thanks for your feedback.
The first notification would of came from your company, unfortunately Halfords have their own scheme and are not partnered with us. If you call 03300884765 one of our staff will help you find a bike thanks.
Regards
Bike2WorkScheme

Rated 4 out of 5 stars

Every thing worked fine.

Every thing worked fine.

27 March 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Adam,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Smooth experience

Smooth experience - no fuss, no complications.

27 March 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Mihajlo,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look