Big Green Coach Reviews 

Went to Boyzone concert at Emirates stadium. Fabulous drivers were friendly reliable will definitely use their service again.

On our travel day, we arrived 30 minutes early. As someone who suffers from anxiety, I wanted to ensure everything went smoothly. Unfortunately, the listed pickup point at the bus station did not exist, and no station staff could direct us.

When I tried to get help, the support was non-existent:
• Phone: The helpline went straight to voicemail, ironically stating they are "only open on days of travel."
• Email & Facebook: Both channels sent automated replies promising a 7-day
response window, which offered zero comfort during an active travel emergency.

My companion and I had to walk up and down the station in a panic, watching every single vehicle. The coach ultimately arrived a few minutes late because the driver, Keith, had been given the exact same incorrect location details. He was also dealing with incorrect information as passengers from one stop didn’t turn up and then twice as many at the next stop!.
Keith was fantastic. He was warm, friendly, and even gave everyone his mobile number at the venue to ensure no one got left behind—which saved several passengers later on. Keith deserves five stars, but Big Green Coach's logistics and emergency customer service were completely unacceptable and incredibly triggering for my anxiety.

Used this for a group Harry Styles trip - where the drivers were friendly, fun (played onedirection and harry the whole way there the vibes were elite) and the process smooth. Also recently used the customer service team with help sending a ticket to someone else, super lovely and wonderfully helpful! Would recommend to anyone!

I really like the idea of taking all the hassle away for a concert so booked this. The journey up to the concert was great, hottest day ever and this took all the stress away. Parked quite a distance from the venue or which I wasn’t familiar with but the fun started at the end of the night ….. had a deadline to be back at the coach of which was made but an hour later on the hottest night of the year we were locked in the car park by the security team due to a bill not being paid!!! Really not impressed as everyone on that coach had paid on booking and did not expect to be held within a car park in London due to an error with the company. Complained as this should never have happened as our ticket was paid up front and had to be part of a dispute between the companies. Due to leave London at 11.15 and finally got back to Maidstone at 2am!!

The Big Green Coach provides an excellent service from start to finish. The advance booking process is simple and straightforward, and the pick-up points are easy to locate. Journeys are seamless and well organised, making travel to and from events stress-free.

The staff are always friendly, professional, and happy to help. Even on the day of travel, the customer service team is available to assist with any last-minute queries, often responding promptly with a call back. Their excellent customer care makes the whole experience enjoyable and hassle-free. I would highly recommend Big Green Coach for event travel.

I have only put 1 star as this wouldn't let me leave a review if I didn't!!
Our original coach didn't turn up, a different coach picked us up which had the heating on on the hottest day of the year! Coach broke down at Beaconsfield Services on the way to the London Stadium. Had to get an Uber to the Stadium or else we would have missed the support acts. Recovery coach turned up after 5.45. After the Take That concert the coach left London without us leaving 4 ladies stranded in London at midnight! I called the emergency number and spoke to the call handler we told her where we were and asked if the driver would pick us up as they knew where we were. The driver said NO twice. I knew their answer would be the coach drivers hours but how will we ever know that?! We were so stressed & worried WHERE IS THEIR DUTY OF CARE, we got an Uber back to Reading after a very stressful day. I CURRENTLY HAVE AN ONGOING COMPLAINT WITH THIS COMPANY WHICH HAS NOT BEEN RESOLVED!!!!

Great idea to save a designated driver the journey, parking and can also enjoy or drink or two. Reasonably priced, comfy coach with toilet, brilliant driver. Would certainly use again to get to a concert or event. Easy to book tickets online and tickets sent closer to the departure day.

Travelling with BGC took all the stress out of our Harry @ Wembley experience. Easy to book, efficient service, comfortable coach, brilliant parking close to venue. I will certainly use them again.
One wish? A closer to home pick up / drop off eg Ashby de la Zouch!

Booked return coach to the Take That Manchester gig from Chester. Reasonable price, Coach turned up on time, clean and comfy, toilet on board and air con worked (hot day). Once everyone on board we set off - no delay - no queuing in traffic getting out of the stadium. Hassle free. Would use again.

My partner and I purchased the Big Green Coach ticket to travel to and from Anfield stadium for My Chemical Romance.

There are many, many positives, but I'll start with the negative. The pickup location for the return trip was not advertised. The event staff weren't aware of the company's existence. Stressful, especially considering the drivers don't have a list of passengers which could be useful for a roll call, and don't even check tickets.

The silver lining is that Big Green Coach are clearly prepared for this eventuality. I found a contact number in my confirmation details. Despite the late hour the phone was picked up immediately and the staff were approachable and helpful, sending me a Google Maps link via text. Furthermore, uniformed BGC volunteers became aware of the situation and were heading from the pickup point to the venue to alert travellers who may not have found the contact number.

Conceptually, it's a brilliant service. Having a guaranteed journey back home from a concert in a different city is convenient and cost-effective, considering you don't have to pay for accommodation and take extra time off work. In that sense it's very reasonably priced.

Great communication on the trip details (except the return location) and it was shockingly easy to change the pickup location (we moved to a different city about a month before the show). The coach is comfortable, air-conditioned, a pleasant journey. It will be my first choice for all future concert travel plans.

Appalling experience, no tickets checked, no names taken, missed first part of Metallica concert Cardiff, due to parking coach issues, was told to be back by 10.30pm latest although booking said 11.15pm or he would drive off and leave us! We missed last half hour of concert, arrived at coach on time to be told he wasn't going our way back! In a panic we had no idea how we were getting home, none other of this firm coaches would let us on, in the end we got on a private hire coach, amazing driver who drove us back, thank goodness or we would've been stranded in Cardiff! No coach left til 11.35pm so we missed end of concert for no valid reason!

On informing green bus company, no apology, no refund or reimbursement of wasted concert ticket and coach fare as return journey never happened.

I will never use this company again and the concert I was so excited for turned into a nightmare for us, the most stressful, scariest time I have ever experienced going to a concert!

Booked for Metallica at London Stadium from Coventry. Did exactly what it said it would. Got us to the concert on time. Was exactly where it said it would be for the return journey. There was a toilet and air con. Driver was helpful. Would definitely recommend.

I used Big Green Coach for the first time on 7/7/26 to see BTS at Tottenham from Oxford. The booking process was clear and easy, and communications were good. The driver was friendly and helpful. The coach was comfortable, and the air conditioning was very welcome on a blisteringly hot day. We were dropped close to the stadium and given good directions on how to find the coach after the gig. Post gig, we waited a quite a long time to leave - possibly due to passengers not showing up. We eventually left, but got home in good time. I would definitely use them again.

Took a Big Green Coach from Reading out to see Belle & Sebastian / Saint Etienne at Wasing On The Mount. Arrived well before gate opened a secured a prime spot for the gig

No bumper to bumper free for all after the show, just a smooth drive back to catch a train home. It's the most painless and pleasant way to travel to an outdoor show . Easy to book, great friendly service and no hassle

Travelled to London Stadium to see Take That on 25 June. At that time the hottest day of the year. The coach was 30 mins late. Fair enough we were advised. Unfortunately the coach had no aircon and it was almost unbearable after 2 1/2 hours. We weren't told by the driver where to be picked up on return but by another passenger. When we returned the coach wasn't there but in a coach park nearby which wasn't visible. There were about 30 of us looking around. Finally, the driver didn't appear to know where he was going and was relying on passengers sat navs.

Very disappointed with our experience travelling with Big Green Coach to the My Chemical Romance concert at Wembley on 11 July.

We were told to arrive by 11:45am for a 12:00pm departure, but the coach didn’t leave until 12:49pm. The only seats available were next to a toilet that wasn’t working. Passengers hadn’t been told it was out of order and kept trying to use it, with the smell making the journey particularly unpleasant for my pregnant wife.

To make matters worse, the driver appeared to get lost approaching Wembley and eventually needed another passenger to direct him using Google Maps. We arrived so late that we only managed to get into Boxpark after explaining the coach delay to the staff. We missed the complimentary drinks included with our booking and most of the live band we had paid to see.

On the return journey, we were told the toilet was out of order again. My pregnant wife was left worrying about whether there would be a service stop and only just made it to the facilities when the coach eventually stopped.

I’ve contacted Big Green Coach directly about these issues but have received no response. Sadly, this experience fell well below the standard we expected.

We queued in scorching sun at Stevenage railway station for over an hour then two BGCs arrived at once. The bus set off towards Eddfest at Knebworth park 1.5 miles away then turned 180 degrees and drove away, straight into grid-locked traffic. With no aircon, we stood in the bus for another 1.5 hours while it crawled north out of Stevenage, then west to Hitchin, then finally south through lanes to Knebworth Park. AWFUL

We travelled from Leeds to see Harry Styles at Wembley. The coach was very clean and functional with air conditioning. On the way down the driver played Harry Styles and One Direction music which was a lovely touch. The lady driver was very friendly. My husband and son have used Big Green Coach twice before for football games and we wouldn't hesitate to use them again.

Bus no signage - toilet working at first but then just too dirty to use. Driver aware for 5plus hours - did nothing or offered no comfort stops . Driver took wrong route on way home, terrible really plus time delay for us all. . Worse thing in my opinion is that Big Green Coach 'passed on"my comments to the company they use for their brand but didn't ask for any answers to the above and why it was as it was. Therefore I can only be left assuming they're are not interested when it goes wrong or they would demand answers from the companies they use. Did offer ten pounds off next booking but will not be booking with them again.
Just to note, this was not an unprompted review. I was invited to leave a review via one of their emails.

2nd edit..
Big green coaches left a reply to the above. "Please be assured all feedback is shared with the relevant teams to help improve our future services"
This was the main basis of my complaint! . I did not want the info 'passed on'. I wanted answers. I did not leave feedback. I put in a complaint.

We had return tickets from Manchester to anfield for the foo fighters. We were only using the return leg as my 14 year old son wanted to be on the barrier so we got the train early morning. After the gig it was easy to find the coach only to find the driver to be an absolute idiot. 1st asked me for a password. Slightly confused I thought I must not have said please or something. So I said please to which he laughed. The someone else came along a said sardines and pilchards. He let them on and said, see! The whole thing felt totally unnecessary. I then explained we hadn't been on the coach on the way to Liverpool. His reply was well I only have 2 spare seats so I can only take you if someone doesn't turn up. I thought he was joking after the stupidity of the password scenario. So I'm here with my wife and son being told I now can't get home. He sent me off to the rep, who in contrast was amazing. She spoke to him and he confirmed no space for us. There was apparently another coach. But that had broken down. The rep was lovely and got us an uber straight back to our hotel in Manchester.
Gave 4 stars as she was great but the driver was pathetic, especially as we were travelling with a teenager.