BIG BATHROOM SHOP Reviews 

Milano Elizabeth - Brushed Brass Traditional Thermostatic Shower with Diverter, Hand Shower and Shower Head (2 Outlet)

Absolute junk, no hot water. I’ve already fitted the suite so will have to rip out the whole ensuite to replace. Will cost thousands to put right.

DO NOT BUY MILANO ELIZABETH.

The Big Bathroom Shop was fine to work with but this brand is awful.

Great customer service Karen and Shaunna were very helpful and prompt
Thank you

Lauren was quick and very helpful in resolving my issue.

I am extremely impressed by the professionalism and customer service from The Bathroom Shop.

I’m currently in the middle of a large refurbishment and have ordered a substantial number of items from TBS. A few items needed to be replaced or sourced, through no fault of TBS, and Emily H was especially helpful. She went above and beyond to help me source the items I needed, and everything was dealt with quickly and efficiently.

Nothing was too much trouble, and it’s genuinely refreshing to have real people at the end of an email who respond quickly and actually take the time to help.

A huge thank you to Emily and the team at The Bathroom Shop — fantastic customer service!

I have bought from this site several times and been very happy with the quality of the goods. Had an issue with a shower screen and raised it with the customer service and they were brilliant (thank you Monique). They were quick to respond, really easy to deal with and replaced the screen for free. I can’t fault them. They use a great delivery service as well that keeps you in the loop on delivery times etc. I can heartily recommend them and will use them again when I need more bathroom items.

Lisa helped me on whatsapp find the right cartridge for a shower that was bought and installed 7 years ago.
With the right pictures etc and proof of account - she nailed the cartridge first time and even put it in our basket so all we had to do was pay. Legend. Thanks Lisa

My daughter moved into a flat which had a shower that had a faulty valve which needed replacing. Having searched online to find a replacement part, I was led to the Big Bathroom Shop. I contacted them and was assisted by Shaunna who was outstanding. The part itself was discontinued but she checked the leftover stock and located one. She added it to an online basket and sent me a link to the basket in the online store. Part ordered. Happy days! Shaunna is a great example of a member of staff who went the extra mile - she could easily have said 'Sorry, that part is discontinued' and left it there. But she didn't, she took the time and made a real effort to be helpful, including half a dozen or so email exchanges. Thank you again Shaunna.

Helpful, informative, warm and approachable, this is service at its best.

This is the email I've sent to The Big Bathroom Shop.

I am writing to raise a formal complaint regarding the failed delivery of my order, which has caused significant disruption, financial loss, and distress. I am requesting both compensation and a formal apology from Big Bathroom Shop for the impact of this service failure.

The replacement shower tray was very professionally and efficiently ordered by your staff for delivery today (18/8/26), on a priority delivery that is guaranteed to arrive between 7am and midday. It did not arrive, and three hours after the delivery window, neither FedEx nor your team could confirm its location. This failure has had direct and serious consequences.

This reflects very badly indeed on your firm: I acknowledge that the replacement tray was expedited extremely professionally and promptly. For which I am very grateful. However no attempt at all was made to check that the delivery was indeed a priority service (it wasn't).

The FEDEX tracking information now states that the entire shipment has been cancelled, presumably by Olivia, who I last spoke to at TBBS today. This is NOT what I requested and is causing considerable trouble.

The Plumbwells plumber costing £350 + VAT per day was booked specifically to install the shower tray upon delivery. Due to the non‑delivery, he had to leave, and the cost remains payable. This is a clear and foreseeable consequential loss arising from the failed delivery.

The shower tray is urgently required for installation in the home of an elderly disabled person who cannot leave the property. The delay has caused significant inconvenience and distress, as the installation of her accessible shower has now been postponed.

Additionally, I spent over three hours attempting to locate the delivery, speaking to multiple FedEx staff who incorrectly stated that the issue had been made a priority when it had not. This misinformation prolonged the delay and prevented me from making alternative arrangements. I spent today trying to source an alternative tray in a shop in Brighton. Unfortunately this is not possible.

Given the seriousness of the impact, I am requesting:

Compensation for the plumber’s day rate (£350 + VAT)

A formal apology for the distress and disruption caused

Confirmation of when the shower tray will actually be delivered

I expect a prompt response and a clear resolution.

Great communication and updates, friendly and unrushed driver, pleasant and helpful

Thank you Lauren for helping me with my order! Really good customer service.

Monique's customer service was exceptional. She was knowledgable, fast acting and helpful. Thanks so much. Will be using again!

Great service!

We ordered the Milano double sink and during delivery it must have been dropped. I emailed Big Bathroom Shop on Saturday worried about a long drawn out negotiation about who was at fault. Instead I received an email Monday morning to say another was out for delivery. I’m looking forward to receiving the new sink, I can see it will be perfect when it is in one piece. The customer service has been easy, stress free and I will use the Big Bathroom Shop again.

I’m very happy with my purchase and would highly recommend this company to anyone looking for a quality radiator and excellent customer service

Great prices with discount code. Single item delivered quickly and efficiently by FedEx. Bigger items took a lot longer to arrive than I was told by BigBathroomShop staff.

Good customer service, product very good. Reveviced goods on time time

Amazing customer support i ordered wrong handles and had new ones delivered Tily was a star very rare these days to get the service i did. will definitely use them again Top draw.

Ordered a number of radiators for our refurbishment project. On delivery, one boxes had been damaged in transit. On inspection, the brackets for the radiator had been bent completely out of shape. Reached out to the customer service team (Shaunna and Lauren) and replacements were ordered and on their way in 24 hours. Excellent service recovery!
Would definitely use them again.