Big Apple Buddy Reviews 

693
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery times and the seamless package tracking process provided for international shipments from the United States. People frequently note that items arrive well-packaged, exactly as requested, and in pristine condition across various global destinations. Buyers often emphasize that the concierge service makes purchasing hard-to-find goods abroad remarkably smooth and professional. Some reviewers were not happy with unexpected duty taxes and wanted clearer transparency regarding extra fees before purchasing items. A few customers also mentioned that handling returns or dealing with product quality issues during international shipping could occasionally be challenging.

What people talk about most

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the fast, reliable, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that international... See more

Product

Reviewers mention positive satisfaction with the product and overall ordering experience. Consumers... See more

Order

Users describe positive interactions with order, highlighting fast international shipping and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a galaxy XR headset from Big Apple Daddy last week. Ordered on the Thursday, imported over the weekend and delivered on the Monday. Fantastic service and they kept me informed off exactly where... See more

Rated 4 out of 5 stars

I made a purchase there on behalf of a German public institution. That meant we had to meet a lot of requirements and follow specific guidelines. Making initial contact (in order to comply with thes... See more

Rated 5 out of 5 stars

Excellent experience. I ordered a Coach Erin Shoulder Bag through Big Apple Buddy. Everything went very smoothly. They were very responsive to my request because the bag was not available on their... See more

Rated 5 out of 5 stars

Great shopping and delivery to Ireland. Thanks to Phillis and her team my purchases arrived today well packaged and very quickly. Sale price reduction covered the cost of shipping and taxes into Irela... See more


4.5

Excellent

TrustScore 4.5 out of 5

693 reviews

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No recent history of asking for reviews

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4.5

All reviews

(693)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company I would reccomend.

Everything went smooth with this company.
I wanted to order some Govee Glide Wall Lights to add lightning to my gaming setup but Amazon and any other company i looked into doesnt ship to my country so this company saved my day because after i ordered it from them the govee lights arrived in perfect condition within 2 weeks and now i can finally complete my setup.

23 March 2023
Unprompted review
Rated 5 out of 5 stars

Great service!

I made an order from Portugal. My order was delivered at the expected time with a nice message inside without any damage or any other problems. The website had the status of the package at every stage so I always felt informed.

18 March 2023
Unprompted review
Rated 5 out of 5 stars

Yoga 7i (16″ Intel) 2 in 1 Laptop…

Yoga 7i (16″ Intel) 2 in 1 Laptop i712700H 32gb Intel Arc. Its impossibly difficult to find this machine in
Europe.
BigAppleBuddy made it happen. Very well packaged and arrived on time, even a day earlier.
Exelent service and will shop there again in the future.

13 March 2023
Unprompted review
Rated 4 out of 5 stars

Good and easy shopping service. But beware of extra costs.

Nice and handy shopping service if you want to buy items from the US. Customer service is excellent with swift responses on emails. Really nice is that little details are also thought about like including handwritten 'thank you' notes with orders. This makes it all a little more pleasurable and special to do business with this company. Shipping is also fast.

Just be aware of the costs that can accumulate. Significant shipping fees and service fees can be added up on to the product costs. Also for returns and warranty you'll have to go back to BAB to get it sorted as purchase invoices (from the supplier) will not be sent out to clients and will be kept with BAB. So you then have to pay for the return shipping costs to the US and also an additional service fee for BAB.

Overall a good, easy and trustworthy service. Just be aware of extra costs when you go this route.

19 February 2023
Unprompted review
Rated 5 out of 5 stars

Very reliable

My first time to use this store. Very satisfied. Purchased item arrived through fedex in very good condition and in an earlier date.

10 January 2023
Unprompted review
Rated 5 out of 5 stars

I felt like a honored customer

I felt like a honored customer in this store. The item (Amazon Kindle Scribe E-Reader 10.2Display With Premium Pen 64Gb - 2022 - Gray) send from US to Czech republic by FedEx. It was delivered on estimated day. The care from Phillis Cham was personal and with interest if after delivery item is OK and my order fullfilled my expectation. I have to say, you exceeded may expectation and make my day better. Thank you and wish all of your customers same experience.
Jelena

11 January 2023
Unprompted review
Rated 5 out of 5 stars

Very good experience

Good buying experience. More importantly the logistics are well managed. BigApple post sale follow up was excellent. Goods received as ordered.

15 December 2022
Unprompted review
Rated 5 out of 5 stars

Best on-line shopping experience

This was the best on-line shopping experience I have ever had. December 24 I ordered a Michael Kors puffer on sale at Macy’s and today less than a week later it arrived to me in Sweden. This period included Christmas days so really amazing! It is probably not the cheapest way of buying products from US, but I gladly pay every dollar for this superb, highly efficient and safe handling. Extra plus for the handwritten note from Phillis-a state of the art in custumer service!
I will definitely use BAB again.

29 December 2022
Unprompted review
Rated 5 out of 5 stars

Great service for that one item that you absolutely must have

I was looking for a Tumi backpack which Tumi does not sell in Europe. But through Big Apple Buddy I was able to buy it and it was delivered in excellent condition through FedEx.

Luckily the bag itself was being sold at a hefty discount because the handling and shipping costs are not cheap. Of course, that's the price for ordering overseas and they are clearly mentioned upfront on their site before you order. I knew what I was getting into.

From their communication and the included personal note you can also tell the service is run by people that care. Even after the item has been delivered, they checked to see if everything is in order.

14 December 2022
Unprompted review
Rated 5 out of 5 stars

easy and fast experience, highly recommend

I had a lovely experience with big apple buddy. I bought a laptop that was only available in the US and shipped to Europe. The process was extremely fast and I did love getting plenty of updates. Even though I didn't need customer service I knew someone would be available easily to chat at anytime which was great. I will certainly buy here again. Thank you!

1 November 2022
Unprompted review
Rated 5 out of 5 stars

Great service and products!

I was worried about placing an order from BAB at first BUT the service received was far better than expected and even got a follow up email twice confirming my order was well received - which it was! Thank you for the great service, will be ordering from BAB again soon.

27 October 2022
Unprompted review
Rated 5 out of 5 stars

The team at Big Apple Buddy are awesome!

The team at Big Apple Buddy are awesome!! The product I ordered was ready ahead of schedule and arrived across the world in my hands quickly and as expected. I will definitely keep ordering stuff from them, and I am recommending to my friends to do the same.

19 October 2022
Unprompted review
Rated 5 out of 5 stars

Great way to get a Magic Leap Internationally

After trying to buy a Magic Leap 2 several times from another website that just wouldn't work, I tied Big Apple Buddy and the process was clear and simple and I got the ML2 long before I expected to, given it was coming to Australia from the US. Would definitely recommend.

18 September 2022
Unprompted review

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