B&H Photo-Video Reviews 

331,193
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 5,239 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally easy-to-navigate website, noting that placing orders, exploring detailed product information, and finding technical gear is always quick and straightforward. Shoppers also deeply appreciate the highly competitive pricing, extensive selection of high-quality equipment, and dependable shipping options available for all their creative photography and video needs. Some reviewers were not happy with order handling and support, pointing out frustrating challenges such as severely damaged shipments during long transit or unhelpful customer service responses when seeking exchanges. A few consumers also mentioned experiencing difficulties with unexpected fees or rigid policies regarding product returns and missing items.

What people talk about most

Product

Users describe positive interactions with product, highlighting a great selection of gear and... See more

User experience

Customers had positive experiences with user experience, highlighting that ordering, site navigation, and... See more

Website

Reviewers highlight positive aspects of website, describing it as well-designed, responsive, and a... See more

Order

Consumers find order to be positive, highlighting consistently easy, straightforward, and quick online... See more

Price

Reviewers mention positive feedback about price, consistently noting that costs are great and often the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

B&H gets me my stuff Next Day via UPS, a real delivery company who actually rings my bell! When I order from that other place whose name starts with an A & ends with a Z, it's always delayed, the deli... See more

Rated 5 out of 5 stars

Backorder item notification was great, allowing me to get an item on order before it was out of stock again. Many people on many websites are ordering this item due to the $100 price drop and most si... See more

Rated 5 out of 5 stars

PayBoo Card. Very easy to place order and navigate website. Have used B&H for decades. Never had an issue. I once bought an expensive camera through them that had a transient problem. The manufactur... See more

Rated 5 out of 5 stars

I have made B&H Photo-Video my go to online shop whenever I need to order anything for my art business. They have excellent pricing, high quality products, and fast shipping. I am always impressed and... See more


Company details

  1. Photo Shop
  2. Electronics Store

Information provided by various external sources

Shop Digital Cameras, 35MM Camera Equipment, Photo Printers, Home Theater, DVD Players, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL, Mino

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

331K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(331,193)

4,970 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Found exactly what I wanted and at the best price! What more could one want except free beer!

27 August 2026
Rated 3 out of 5 stars

First strike

Love this company. Great service and great selection and pricing. The complaint I have with my recent purchasing experience is that I always you the PayBoo card. However, my card came up as inactive. I was told we would receive a new card within 10-15 days but also got the idea that perhaps a new card number had been assigned and I could use the Card Lookup option on the checkout payment screen. However, I wasted a lot of time and finally called in to find that I had to speak to Comenity whose voice recording stated that they could not reopen a closed account. According to B & H representative I should have received an email several years ago stating that all cards were being canceled due to rampant fraud and advice to make a purchase soon to keep "account" open. I either did not see or receive such an email.
This is your first strike in all my past experiences. So I will continue to do business here but can no longer claim a perfect customer record from you.

27 August 2026
B&H Photo-Video logo

Reply from B&H Photo-Video

Hello. Thank you for your recent order. We regret your dissatisfaction and apologize for any confusion. Comenity Bank would close your Payboo account after 6 months of inactivity. The account cannot be reopened and you would have to apply for a new card. But prior to closing, they would have sent an e-mail to advise that your account would be closed. At your option, you can reapply for the Payboo card and contact B&H again to change the payment type on this order. We apologize again for the confusion and appreciate your feedback. ~Geoffrey Ngai / B&H Photo-Video

Rated 3 out of 5 stars

Price was NOT much of a discount.

Price was NOT much of a discount.

27 August 2026
B&H Photo-Video logo

Reply from B&H Photo-Video

Hello Marshall. Thank you for your recent order. We regret your dissatisfaction. At B&H, we try to keep our prices as competitive as possible and feel our price for this genuine Canon toner is a great price as it's much lower than Canon's MSRP. Your order and your feedback is much appreciated. ~Geoffrey Ngai / B&H Photo-Video

Rated 3 out of 5 stars

My preferred way is paypal but bhphoto…

My preferred way is paypal but bhphoto has a weird implementation for it.

27 August 2026
B&H Photo-Video logo

Reply from B&H Photo-Video

Hello Mark. Thank you for your recent order. We regret your dissatisfaction and apologize for any inconvenience. I see you were able to check out successfully using Paypal. We would like to better understand the weird implementation you're referring to. At your convenience, please provide us with more details by e-mailing me at gngai@bhphoto.com. Thank you. ~Geoffrey Ngai / B&H Photo-Video

Rated 5 out of 5 stars

I was readily able to do a dual-factor…

I was readily able to do a dual-factor verification of an order using a new credit card. The advice on the B&H site suggested contacting my card issuer but a text message appeared immediately on my phone, where I simply entered "Y" to authorize the card and when I got back to the site in a about 30 seconds, the order was able to go through.

25 August 2026

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