B&H Photo-Video Reviews 

331,205
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 5,239 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally easy-to-navigate website, noting that placing orders, exploring detailed product information, and finding technical gear is always quick and straightforward. Shoppers also deeply appreciate the highly competitive pricing, extensive selection of high-quality equipment, and dependable shipping options available for all their creative photography and video needs. Some reviewers were not happy with order handling and support, pointing out frustrating challenges such as severely damaged shipments during long transit or unhelpful customer service responses when seeking exchanges. A few consumers also mentioned experiencing difficulties with unexpected fees or rigid policies regarding product returns and missing items.

What people talk about most

Product

Users describe positive interactions with product, highlighting a great selection of gear and... See more

User experience

Customers had positive experiences with user experience, highlighting that ordering, site navigation, and... See more

Website

Reviewers highlight positive aspects of website, describing it as well-designed, responsive, and a... See more

Order

Consumers find order to be positive, highlighting consistently easy, straightforward, and quick online... See more

Price

Reviewers mention positive feedback about price, consistently noting that costs are great and often the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

B&H gets me my stuff Next Day via UPS, a real delivery company who actually rings my bell! When I order from that other place whose name starts with an A & ends with a Z, it's always delayed, the deli... See more

Rated 5 out of 5 stars

Backorder item notification was great, allowing me to get an item on order before it was out of stock again. Many people on many websites are ordering this item due to the $100 price drop and most si... See more

Rated 5 out of 5 stars

PayBoo Card. Very easy to place order and navigate website. Have used B&H for decades. Never had an issue. I once bought an expensive camera through them that had a transient problem. The manufactur... See more

Rated 5 out of 5 stars

I have made B&H Photo-Video my go to online shop whenever I need to order anything for my art business. They have excellent pricing, high quality products, and fast shipping. I am always impressed and... See more


Company details

  1. Photo Shop
  2. Electronics Store

Information provided by various external sources

Shop Digital Cameras, 35MM Camera Equipment, Photo Printers, Home Theater, DVD Players, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL, Mino

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

331K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(331,205)

4,970 reviews in the last 12 months

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Top Marks

⭐️⭐️⭐️⭐️⭐️ Top Marks – B&H Photo Succeeded When No One Else Could!

This company truly deserves the highest possible rating from me!

I searched like crazy all over the internet for a specific component. I contacted several stores and even checked the manufacturer’s own website, but I couldn’t find it anywhere. Eventually, I stumbled across B&H Photo, who told me they could special-order the product for me.

I didn’t hesitate for a second and placed the order right away. This part was extremely important to me, and I was determined to get hold of it – whatever it cost.

It took quite a while, but I wasn’t particularly worried about that. I was happy to wait as long as necessary, as long as B&H Photo could eventually get it for me. After some time, though, I started having doubts and wondered whether even they were having trouble sourcing the component.

But sure enough – they pulled it off!

Once they received it, it was shipped via DHL Express, and just a few days later I had the package in my hands. Opening that box felt like Christmas morning. I was so damn happy! After all that searching, I finally had the component I had been looking for.

A HUGE thank you to B&H Photo for managing to source something I couldn’t find anywhere else. I will definitely shop with you again the next time you have something I’m looking for.

⭐️⭐️⭐️⭐️⭐️ Highly recommended!

31 August 2026
Unprompted review
Rated 1 out of 5 stars

Cost of return makes no sense

I am being charged almost half the price of the item I ordered to return the item, and was not offered an exchange. Ordered a cable that has the exact same name as the cable I need, but that is inexplicably not the correct fit, an honest mistake, notified them same day it was delivered, but was not offered an exchange.

31 August 2026
B&H Photo-Video logo

Reply from B&H Photo-Video

Hello Ron. Thank you for your recent order. We regret your dissatisfaction. Typically, to return an item back to B&H, we do charge return shipping. Exchanging is only possible if it's for the same exact item and if your item received was defective. We understand honest mistakes can happen and as a one time courtesy, we've refunded you the price of the cable without having to return it. Thank you again for your business and for your feedback. ~Geoffrey Ngai / B&H Photo-Video

Rated 5 out of 5 stars

B&H: best place to shop for photo/video gear

B&H is by far the best place to shop for photo and video gear. They make it easy to find what you want, and they show you all the accessories you might need. There's lots of educational info on their site; plus, you can always contact them for expert advice. Prices are great, too.

31 August 2026
Rated 5 out of 5 stars

You're The Best!

You always come through when I have audio, video, and technology needs. You've got great prices, incredible customer service, and your shipping of in-stock items is beyond comparison to any other company. Keep up the great work! Love you "guys!" -Mike U.

31 August 2026
Rated 5 out of 5 stars

Excellent Customer Service AI was Right on!

Excellent! I kid you not, artificial intelligence app suggested I call B&H and I’m so glad I did. I spoke to a wonderful man who shares my appreciation of the Film “high anxiety”, I was having some anxiety …. which is why I asked AI for help on how to order what I needed and thank goodness I was referred to B&H! Instead of more anxiety, I have what I need thanks to Excellent Customer Service! Thank you H!

30 August 2026
Unprompted review

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