Betway Reviews 

18,523
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

After being a loyal customer for months. Suddenly my withdrawal has been sat there for sometime. Customer service keeps telling me my account is under review and it'll take 24hrs. Longest 24hrs I've e... See more

Rated 2 out of 5 stars

It was great when I first joined then it went downhill from there. All I ever win on free spins is 1 free spin and on the super wheel it should say deposit £10 and win 5 free spins because that's all... See more

Rated 2 out of 5 stars

they cheat with terms of bonus. by registration they write 10x wager with 1.75+ odds. but when you start to play, they change rollover requirements to 50x wager. I played some time than waited 7 days... See more

Company replied

Rated 1 out of 5 stars

I am only a small stake punter; yet Betway do their utmost to ruin any betting experience. Today I tried to place several bets on the Rocket Classic PGA golf only to be told that my stake of £5... See more

Company details

  1. Betting Agency
  2. Casino

Information provided by various external sources

Betway is a world-class online Sportsbook and Casino, which aims to share the thrill and bring customers closer to the action. Our customer-centric philosophy means we offer 24/7 customer support, tailor made for each customer. We operate across a number of regulated markets—holding licenses in the UK, Malta, Germany, Sweden, Spain, Italy, Ireland and Belgium. For any Betway account queries, please visit https://help.betway.com/


Contact info

You should know

1.3

Bad

TrustScore 1.5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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1.3

All reviews

(18,523)

993 reviews in the last 12 months

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Rated 1 out of 5 stars

Actual thieves

Actual thieves.

Made a deposit which cleared my bank but betway didnt credit my account. Thrn they said it has credited their account but they need to investigate why my balance wasnt updated. Its been 3.5 weeks already and thry have not returned my money. Thieves. Crooks.

19 July 2026
Unprompted review
Rated 1 out of 5 stars

This is the second review I have left

This is the second review I have left, this first one wasn’t great this one is pretty much the same, I have now been waiting for my winnings since the 13-05-26 I have tried to contact them all I get is the same reply, change your payment method which I have done on several times and still no payment, I have emailed numerous times with no response from them, if you are going to play on this app you would be better of just throwing your money away, you won’t get your winnings there will be no communication from customer service, very vey poor betting app, please don’t use this try another more reliable app

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Account locked, withdrawal unpaid, no reason given

I can't get into my account and there's money in it, including a withdrawal that was never paid.

My password stopped working. I've done the reset several times, the emails arrive, I set a new password, and it still won't let me in. So I wrote to support. I got a template reply back within one minute that pointed me to the FAQ page and answered nothing. I wrote again with numbered questions. Same template, same one minute. I tried a second published address. Same template again.

The Help Centre form everyone gets pointed to requires logging into an account. Mine is the account I can't log into.

I'm not arguing with any decision Betway has made. I don't even know what the decision is. Nobody has told me whether my account is closed, suspended, or under review, or why. I've asked for a complaint reference number three times and never received one.

All I want is to be told the reason and to get my own deposits back. Most of that balance is money I put in myself.

Username shaher69

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately have been a victim of the…

Unfortunately have been a victim of the same scam others have reported. They let you set up an account. Tell you it’s been activated so you feel safe to deposit. Let you deposit only to instantly lock your account. After contacting customer services I was asked to send th ID documents but then still don’t unlock your account. Please be aware. I am now worried both my details and money have now been stolen. This should not be allowed!!
There is no way for me to reply and you have not sent me a private message. Why are you trying to make it look like you are willing to help me? You ignore all my emails!!!

3 August 2026
Unprompted review
Betway logo

Reply from Betway

Hi there,

Let’s look into that for you — please respond to our private message.

In the meantime, if you would like to get in touch with our Support Team for real‑time support, please follow this link: help.betway.com

Regards,
The Betway team

Rated 1 out of 5 stars

They don’t want to pay me

They don’t want to pay me

25 July 2026
Unprompted review
Betway logo

Reply from Betway

Hi Georgian,

Let’s look into that for you — please respond to our private message.

In the meantime, if you would like to get in touch with our Support Team for real‑time support, please follow this link: help.betway.com

Regards,
The Betway team

Rated 1 out of 5 stars

This company completely money grabbers…

This company completely money grabbers done about 2-3k not 1 bloody win. Suck a nut who make this scam. Wont be using this ever again. Save your money go throw it in strip club least have some satisfaction. Middle finger strong to betway 🖕

31 July 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT PLAY ,THEY DONT PAY BACK ANY…

DO NOT PLAY ,THEY DONT PAY BACK ANY WIDRAWALS ,COMMUNICATION ZERO ,CUSTOMER SERVICE ZERO DONT WASTE YOUR TIME AND MONEY I SPENT OVER £200 AND WIN £150 TODAY IS THE 5TH DAY AND I DIDNT RECEIVED ANY MONEY BACK NO ONE TO SPEAK TO ZERO CREDIBILITY

1 August 2026
Unprompted review
Rated 1 out of 5 stars

DREADFUL

Over £2000 deposited playing £1-£2 stakes my total returns was zero im not joking either ZERO I will never play here again I was also not given the correct rewards so be very careful people stay away from the casino its a bad apple.

31 July 2026
Unprompted review
Rated 1 out of 5 stars

I saw my multibet that had won…

I saw my multibet that had won officially but got recorded as a loss. When I used the live chat to resolve this, no agent was present for an extremely long period up to now. Betway is frustrating with its poor customer service support.

31 July 2026
Unprompted review
Rated 1 out of 5 stars

FRUSTRATION

I am only a small stake punter; yet Betway do their utmost to ruin any betting experience.
Today I tried to place several bets on the Rocket Classic PGA golf only to be told that my stake of £5 was "too high".
I reduced this several times until, at £1, the message remained the same.
Absolutely garbage outfit.
Why anyone bets with them is beyond me!

30 July 2026
Unprompted review
Rated 1 out of 5 stars

Beware of this website

Beware of this website. They're scammers. I made withdrawal request 4 days ago and it's just stuck on pending. I tried to reach support via email multiple times and uploaded my documents - no one ever replied back. Their live support is impossible to reach via chat, you're gonna wait for hours and nobody ever appear. Just lost a lot of money here. be careful and don't waste your money

31 July 2026
Unprompted review
Betway logo

Reply from Betway

Hi Soriya

We’ll contact you as soon as we’re done reviewing your account.

In the meantime, if you would like to get in touch with our Support Team, please follow this link: help.betway.com/v1/en-gb

Regards,
The Betway team

Rated 1 out of 5 stars

After my last review

After my last review, I've still not had a reply. This is absolutely ridiculous!
They are not responding to any of my emails nothing. They still owe me over £600 since the 9th July. So if you want fast withdrawals and great customer service I would 100% avoid this site. If there was a 0 star rating, I would have put that.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible I’m surprised a betting site…

Terrible I’m surprised a betting site as big as betway global is treating customers like trash. I can’t login to my account it’s been 6 hours now and when try to to to them on social media they don’t respond terrible betting site

29 July 2026
Unprompted review
Rated 1 out of 5 stars

Garbage gambling site complete garbage…

Garbage gambling site complete garbage a bunch of scammers worst gambling site terrible they open a casino and they so cheap never seen this in my life,they don’t shuffle the cards properly all one big scam how when u play this casino the dealer automatic 10 every hand only casino all the odds are against you on this garbage 1.8 rating casino

26 July 2026
Unprompted review
Rated 1 out of 5 stars

Slowest PAYERS EVER!!!!

Without doubt , the worst betting app for paying out when you win. It takes forever. I have decided when they pay me out on this bet.I am never going to use this app again. Everyone else pays out within minutes. It is over eightt hours , and I still haven't been paid out. Yet , I wanted to put another bet on, they took it straight out of my current account. Skanks!!!!

27 July 2026
Unprompted review
Betway logo

Reply from Betway

Hi there,

For support with your account or any inquiries, please reach out to our Live Chat Team at help.betway.com

At the bottom right, you’ll see a black-and-white chat icon to interact with a bot. When chatting with the bot, it will offer you several options to choose from—please select the ones that best match your issue. If the option to speak with an agent doesn’t appear immediately, continue interacting with the bot until it connects you to an agent.

Regards,
The Betway team

Rated 1 out of 5 stars

The slowest payout out of any online casino…

The slowest payout out of anyone casino in the world. No chat agents . No communication with email. One of the worst sports betting sites on the internet. AGCO should investigate

26 July 2026
Unprompted review
Betway logo

Reply from Betway

Hi Sergio,

For support with your account or any inquiries, please reach out to our Live Chat Team at help.betway.com

At the bottom right, you’ll see a black-and-white chat icon to interact with a bot. When chatting with the bot, it will offer you several options to choose from—please select the ones that best match your issue. If the option to speak with an agent doesn’t appear immediately, continue interacting with the bot until it connects you to an agent.

Regards,
The Betway team

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