Straightforward ordering. Scooter arrived a day before expected delivery . I had an old scooter before with no suspension. This scooter is an improvement. The ride is slightly less bumpy bit probably... See more
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Was delivered next day in less than 24hrs lovely little scooter so easy to put together unpack slot seat on slide arms on seat so easy do not forget to take the plastic out from battery contacts !ligh... See more
Would highly recommend. Ordered chair on Friday lunchtime and knew it may take longer to deliver to Scottish Islands. Chair arrived Monday morning so very quick delivery. Leather recliner was very sim... See more
After purchasing a similar Home Helper Trolley, from a different supplier, we discovered that the concept was exactly what we wanted, but it was poorly built, and even the wheels fell off due to its d... See more
Company replied
Company details
Information provided by various external sources
Betterlife is a part of the LloydsPharmacy group. We offer a wide range of solutions to help with everyday tasks from bathing, dressing, reading and writing, cooking, gardening and generally getting around. We specialise in over 4000 products that can help to retain your independence and support your everyday needs. Our friendly approach and ability to understand our customers' needs helps to define us as the destination brand for Mobility and Independent Living solutions within the UK. Our team of advisors possess a wealth of product knowledge so you can rest assured that you are receiving expert personal advice at all times, 7 days a week.
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4.6
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Betterlife from LloydsPharmacy
Good Afternoon,
Thank you for your 5 star review. We are glad that you were pleased with the delivery, price and quality of your item.
Kind Regards,
The Betterlife Team
Great product
Great product - easy company to deal with, price was right. But then, I love Lloyds. I use the Lloyds pharmacy, and you couldn't get better service. Online was just as good.
25 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Annelisse,
It is great to hear that you are happy with the product and service you received from us. Thank you for taking the time to leave us this 5 star review.
Kind Regards,
The Betterlife Team
We ordered a lightweight wheelchair…
We ordered a lightweight wheelchair which came promptly, unfortunately the foot rests had been fitted incorrectly which meant they pointed out instead of in. A phone call brought apologies and a replacement the next day. This unfortunately had the same problem however I managed this time to reassemble the foot rest the correct way. The Chair is now perfect and easily transportable. Betterlife were notified of the problems, they arranged collection of the 1st chair the following day and we trust that all other stock has been checked.
The service from the sales team was excellent Thank You
HT
25 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Howard,
Thank you for your positive review. I am sorry to hear about the initial problems with your order but am glad that this is now resolved. It is great to hear that you are pleased with the item you have purchased from us. We hope you will shop with us again in the future.
Kind Regards,
The Betterlife Team
Lightweight foldable wheelchair with storage bag
Bought this product to assist a relative whilst on our holiday. Easy to assemble, lightweight and folds to fit in boot of my car in its own bag. Can’t fault it and worth the price as seen it advertised for much more elsewhere.
24 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Miss Harris,
I am glad that you are pleased with your recent order from us. Thank you very much for taking the time to leave us this review.
Kind Regards,
The Betterlife Team
Swivel recliner chair and Stool.
The items were well packaged,good communication on when the product was going to arrive at my home all parts accountered for.The only thing missing was a guide to put the product together so took longer than normal to assemble.Once assemble was very pleased with the result everything fitted as it should and is very comfortable.Definately recommend it.
24 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Miss Holloway,
Thank you for your excellent review. I am glad that you were pleased with your recent order but am very sorry to hear that the manual was missing on delivery. If you would like us to send a copy of this out to you please could you contact our customer services team on 01772459944 who will be able to arrange this for you.
Kind Regards,
The Betterlife Team
Excellent value for money
Excellent value for money, quite easy to assemble and very quid delivery.
24 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Boz,
It is great to hear that you were pleased with your recent order from us. Many thanks for taking the time to leave us this review, we hope you will shop with us again in the future.
Kind Regards,
The Betterlife Team
Easy
Easy, Informative, uncomplicated, fast and competitive
Super service
24 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Good Afternoon,
Thank you for your great review. I am glad that you were impressed with the service received when placing your recent order with us.
Kind Regards,
The Betterlife Team
Site was easy to order and delivery was…
Site was easy to order and delivery was also very prompt.
24 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear William,
Thank you for taking the time to leave us an excellent review. We are glad that you found the ordering process to be easy and were pleased with the prompt delivery of your item.
Kind Regards,
The Betterlife Team
Quick delivery
Quick delivery, very helpful.will definitely be using them again
24 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Mike,
We are glad that you were pleased with the quick delivery of your item. Thank you for taking the time to leave us this 5 star review.
Kind Regards,
The Betterlife Team
Excellent, well done Betterlife.
Ordered wheelchair for my elderly mother, from ordering to receiving everything was so easy. I have ordered from Betterlife before and service is excellent. Quality is excellent, actually better than I thought it would be for price I paid which was outstanding. I was kept fully informed of delivery time and day (which was even free), even when I changed delivery day. I would recommend this company to anyone. Well done Betterlife, service as it should be.
23 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Good Afternoon,
Thank you for your excellent review. We are glad to hear that you are a returning customer and have always found our services to be excellent. We look forward to you shopping with us again in the future and appreciate that you would happily recommend us to other customers.
Kind Regards,
The Betterlife Team
A great chair
A great chair - good value, comfortable, looks good and slim enough to fit through our fairly narrow doorways. Very quick delivery, ordered on Friday and it arrived following Monday.
23 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Freda,
We are glad that you are happy with your item and the quick delivery service. Many thanks for taking the time to leave us this review.
Kind Regards,
The Betterlife Team
My go-to company for specialist equipment.
Always a trustworthy company with good customer service and prompt delivery. They are my go-to company for specialist equipment.
23 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Ms S North,
Thank you for your excellent review. We are pleased that we are your go-to company and you have always been pleased with the customer service and prompt delivery that you have received. We will look forward to you shopping with us again in the future.
Kind Regards,
The Betterlife Team
Delivered as promised but it had a…
Delivered as promised but it had a faulty hand controller. I asked for a replacent which they supplied immediately which worked on arrival. I'm not sure it will work to it full 22 stone capacity because it was groaning with me on it at 17 stone... Other than that, I am very pleased.
23 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Teecy,
Thank you for your 5 star review. I am sorry to hear about the initial issues with your item but am glad that we managed to get this rectified promptly and you are happy overall with your order.
Kind Regards,
The Betterlife Team
Straightforward and hastle free…
Straightforward and hastle free purchase. Good value and the opportunity to buy vat free if you're eligible. A bit pricey for the delivery and installation option.
22 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Donald,
Thank you for your 5 star review. We are pleased that you were happy with your recent order from us and found the ordering process to be straightforward and hastle free.
Kind Regards,
The Betterlife Team
Absoulty fab
Absoulty fab ! I have had a bath for the first time in 10 yrs. Felt safe and secure my plumber who took the old shower out was totally amazed as well. Had a long soak and feel on top of the world !
22 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Karen,
I am glad to hear that you are so pleased with the item you have purchased from us. We hope you will shop with us again in the future. Thank you for taking the time to leave us this review.
Kind Regards,
The Betterlife Team
Your website was unable to upload the…
Your website was unable to upload the requested photo's so I gave up and asked for a refund that I still have not received. £20 all i get is requests for reviews.
22 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Mr Martin,
There seems to be no notes on your account with us to state what the problem has been. May we kindly suggest that you get in touch with our Customer Service Team who would be happy to discuss this further with you?
Best Regards
The Betterlife Team
Fast friendly reliable delivery
Fast friendly reliable delivery. TNT driver very friendly and extremely helpfull
22 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Lynn,
It is great to hear that you were pleased with the delivery of your recent item, thank you very much for taking the time to leave us this review.
Kind Regards,
The Betterlife Team
I live in northern Ireland so I was…
I live in northern Ireland so I was concerned about ordering an electric bed given that assisted delivery wouldn't be available. Didn't need to worry, delivery was fantastic and the bed was easy to assemble. It was a brilliant piece for what could have been a very expensive item
22 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Colleen,
Thank you for your 5 star review. I am glad to hear that you found the delivery service to be fantastic and are pleased with the bed you have purchased from us. We hope you will shop with us again in the future.
Kind Regards,
The Betterlife Team
Too difficult to assemble
A chair that is only possible to assemble with a Heath-Robinson solution, as the provided bolts were not large enough. Also the end dimensions of the assembled chair did not meet the stated size (were larger).
22 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Peter,
We're sorry to hear you're having difficulty assembling the chair you purchased from Betterlife. We don't seem to have heard from you regarding this so please feel free to contact our team who would be happy to help with this where we can.
Kind Regards
The Betterlife Team
the service is and the goods are…
the service is and the goods are delivered at the time they say.
i would recommend the service.
22 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Tony,
I am glad that you were pleased with your recent order from us, thank you very much for taking the time to leave us this review. It is great to hear that you would happily recommend us to other customers.
Kind Regards,
The Betterlife Team
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