Your delivery driver was really nice. Called me to let me know he was on the way and eta and was happy to move the delivery into the covered carport. The only thing that would improve service would... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really helpful on the phone when we were making the order. Our shower finish degraded really quickly (3 months) with the finish completely rubbing off (even only using mild soap). They replaced the... See more
Company replied
Everybody and everything was great. I’ve knocked one star off because I had to change a shower tray to a different size. The customer services agent kept insisting I had passed the 14 day window. I h... See more
Company replied
It was very easy to order &receive the standpipes. I gave 4* because I thought £9.95 postage is ridiculous. I send parcels out myself with Evri & postoffice upto 10kg in weight with 2 insurances f... See more
Company replied
Company details
Written by the company
Discover beautiful bathrooms at better prices. We design, source and curate a wide range of modern- and traditional-style fixtures, fittings, ceramics and furniture. For expert advice, call our friendly customer service team or visit your local showroom. We’re the specialist bathroom division of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space. *Information correct as of 09/08/2021.
BetterBathrooms.com
Written by the company
- About Better Bathrooms
- We're on a mission to bring you better bathroom products, services and advice – at everyday prices. We do this online and in person, through our website and two showrooms in Huddersfield and the East Midlands. Our showrooms are open Monday to Saturday, while our collection point in Elland, West Yorkshire, is open seven days a week. We also have two large warehouses. Together, they cover 750,000 sq. ft. and allow us to stock more products than any other online retailer in the UK.
- Plenty of choice
- Dive into our gorgeous collection of bathroom products. We partner with trusted brands and manufacturers worldwide to bring you an exceptional range of baths, toilets, basins, showers, furniture, suites, taps, heating, tiles and accessories. If in doubt, our friendly customer services team are on-hand to help seven days a week.
- Returns policy
- Changed your mind? No problem. We’ll let you return a product up to 14 days after its arrival. Or, if your order is yet to be dispatched, log into your account and click 'cancel'.
- Delivery
- Our couriers deliver six days a week between 9 am and 8 pm. Pick the next day, choose a date or a Saturday delivery slot. Prices start at £4.95 for small items like taps, and go up to £39.99 for extra-large two-man deliveries, like enclosures or suites.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review. This lets us know what we’re doing right and the areas we can improve, while helping future shoppers to make informed decisions.
Contact info
Unit A Trident Business Park, HD2 1UA, Huddersfield, United Kingdom
- 0871 244 0935
- www.betterbathrooms.com
3.8
Great
46K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Shower choices
Ordered my new shower tray from here. Good selection, good delivery service and great product.
3 December 2025
Reply from BetterBathrooms.com
Thank you for choosing us for your new shower tray! We're thrilled to hear that you found our selection to be good, delivery service to be efficient, and the product to be great. If you need anything else for your bathroom, feel free to visit Furniture123 for more options.
Best regards,
Helen
Allowed us to order online saying they…
Allowed us to order online saying they had stock, we paid extra to have a Saturday delivery however they emailed to say they hadn’t got 2 of the items in stock so wasn’t sending anything. I contacted customer support who was obviously going off a script, they couldn’t tell me when they were getting stock in. I had a bathroom fitter arriving on the Monday so I told them to send what they had. The bathroom arrived, so I rang customer service to find out when they would be getting the other items in stock, the lady was obviously working from home because I could hear her child and the tv in the background, she couldn’t give me a date still so because of this we decided to cancel our order and go elsewhere. I had to deliver the items back to Huddersfield myself or pay for a courier so luckily I have a van and returned myself. When I got there the guy on the desk checked stock levels and told me the bathroom was discontinued so there would be no more coming in, why did they let me order and take our money? He also said the call centre is Philippines based. Very poor customer service!
7 May 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Martin,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
I ordered a bathroom cabinet on 16th…
I ordered a bathroom cabinet on 16th February. Within a few weeks I noticed a large fault crack on a drawer. The response to replacing the drawer has been deliberately drawn out obtuse AI responses and after submitting photos was told that this was water damage on a drawer that is not open to water as it is closed. I highly recommend not to use this company given this really poor experience on what is clearly a manufacturing fault and also bound by Consumer rights Act 2015. Steer Well Clear of this crowd.
If it couldn't get any worse it does. I receive a call from a case manager trying to convince me this was my problem and when i referred her to the 6 Month Consumer Protection Clause in the Act, she didn't want to listen. This shocking behaviour to customer problems is reflected on many of the recent reviews
14 May 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Philip,
Thank you for your review.
Please accept our sincere apologies for the issue you experienced with the cracked drawer and the frustration caused by the handling of your replacement request. Understandably, this is frustrating.
Your comments have been passed on to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review.
Kind Regards,
Dyann
Does anything to keep your money
I would say this company breaches the consumer rights act based on my experience. The customer service team act like a bunch of cowboys, making things up as they go along. Placed an order for a bath on a Wednesday with delivery the following Tuesday. This was too long so I tried to cancel it the same day via the online customer account and their website states this is fine as long as the order hasn’t been dispatched. I tried this, just for it to fail on their system with a ‘contact customer service’ message. Emailed them and tried to ring but before they responded I had an email to say it had been dispatched. Rang them first thing the next day and the customer rep I spoke to confirmed it should be fine, they’ve told the courier not to ship. I also had an email back saying the same. I expected my refund to be processed right away. Fast forward to Monday (not even the original delivery day) and the bath was dumped on a pallet in front of my property without authorisation or anyone being home. Contacted them numerous times for their mistake and got no where despite it being ‘escalated’. They wanted to collect a few days later which was fine but I advised I would not accept the goods or responsibility for it in the meantime. I wanted my refund processed but they advised this was not possible until they took the return, which is not acceptable given it was their poor communication that caused this. Every time I spoke to a different person they told me different things, asked me to keep the item that I didn’t want, told me there would be charges due to their error, and outright making things up that weren't true. They refused to give me the number for the UK based team. Essentially the company does anything to keep your money even when you’ve done all the right things.
18 May 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Ritah,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Great price on quality well made…
Great price on quality well made bathroom furniture, shower tray and glass screen. Customer service was first class as was the delivery service..
13 May 2026
Reply from BetterBathrooms.com
Thank you for sharing your positive experience with us! We are delighted to hear that you were pleased with the quality of the bathroom furniture, shower tray, and glass screen, as well as the first-class customer service and delivery. If you ever need more home essentials, feel free to check out Appliances Direct for a wide range of appliances.
Best regards,
Lee
Far too expensive...had job done for…
Far too expensive...had job done for half the price they quoted
13 January 2026
Reply from BetterBathrooms.com
Hi Mark,
Thank you for your review.
Please accept our sincere apologies that you were dissatisfied with the pricing of your order and felt you were able to source the work at a significantly lower cost elsewhere.
We appreciate your feedback and will ensure it is reviewed internally and shared with the relevant teams to help inform our pricing and customer experience considerations.
Kind Regards,
Dyann
Item as described 👌 would definitely use company again .
Item as described.. Very well packaged... Delivery was earlier than expected 😀... Thx so much .. Would definitely use your company again
17 May 2026
Reply from BetterBathrooms.com
Thank you for your positive feedback! We are thrilled to hear that you were satisfied with the item you received, the packaging, and the early delivery. We look forward to welcoming you back as a customer in the future. If you ever need appliances, we recommend visiting Appliances Direct at appliancesdirect.co.uk for a great selection.
Best regards,
Lee
Bathroom Transformation
Extremely professional. Great workmanship and an outstanding finsih
30 April 2026
Reply from BetterBathrooms.com
Thank you for your fantastic feedback! We're thrilled to hear that you found our workmanship to be outstanding and our service to be extremely professional. Your satisfaction is our top priority! Should you need any more home improvement products, we recommend visiting Furniture123 for a wide selection of furniture options.
Best regards,
Mark
Purchased a A1 condition column radiator
Purchased a column radiator not in original packaging but as good as a new packaged one. Don't get me wrong,it did come well packaged. So glad I purchased it,I'm really pleased with it and saved some money too. It arrived when it should have. What more can I say apart from happy days
15 May 2026
Reply from BetterBathrooms.com
Hello,
Thank you for sharing your positive experience with us! We're delighted to hear that you are happy with the column radiator you purchased, even though it wasn't in the original packaging. It's great to know that it arrived promptly and well-packaged, saving you some money in the process. Happy days indeed!
If you ever need more home improvement products, feel free to check out our range at Furniture123 (furniture123.co.uk) for more fantastic deals.
Best regards,
Lee
No communication v bad service took…
No communication v bad service took very long for delivery
12 May 2026
They have a large variety of products…
They have a large variety of products to choose from. I liked that they told you what other products were needed. Their pricing was competitive and delivered on the day that was booked.
15 May 2026
Reply from BetterBathrooms.com
Thank you for your positive feedback on our selection, prices, and customer service! We're delighted to hear that you had a great experience with us. If you ever need anything else, feel free to reach out.
Best regards,
Lee
Fast delivery & Efficient Service!
Very easy to follow website and placing orders. Fast delivery and easy transaction. Good quality product for a reasonable price as well. Highly recommended!!!
18 March 2026
Reply from BetterBathrooms.com
Thank you for the fantastic feedback! We're delighted to hear that you found our website user-friendly, the ordering process straightforward, and that you were pleased with the fast delivery and quality of the product. We appreciate your recommendation! If you need anything else, feel free to reach out.
Best regards,
Lee
Very good service delivered on time and…
Very good service delivered on time and a good product too
13 May 2026
Reply from BetterBathrooms.com
Thank you for sharing your positive experience with us! We are delighted to hear that you were satisfied with our service and product. If you ever need anything else, feel free to visit Appliances Direct for a wide range of products.
Take care!
Lee
Ordering was very easy
Ordering was very easy, products were as described. Very well packaged. Kept me informed at all times of progress. Quality is very good, perfect size, I had Matt version which looks great. Would highly recommend.
13 May 2026
Reply from BetterBathrooms.com
Thank you for sharing your positive experience with us! We are delighted to hear that ordering was easy, and you were satisfied with the products received. It's great to know that the items were as described, well-packaged, and that you were kept informed throughout the process. We're thrilled to hear that you are pleased with the quality and the perfect size of the product, especially the Matt version. Your recommendation means a lot to us! If you ever need furniture in the future, we recommend visiting Furniture123 for a wide range of options.
Best regards,
Ivy
Outstanding company & quality
I must admit I was a little nervous ordering everything for my new ensuite from this company as I had not heard of them before. But after finding them on google I loved what they were selling . They absolutely exceeded my expectations. Everything arrived very fast & we’re fantastically throughly packed. The quality of everything I ordered is outstanding & is even better than in the pictures. I ordered everything from sink, unit, toilet, shower base , shower screen, toilet roll holder , matching hooks. Even the plumber & electritian commented about the quality of everything ,including the fixings. I highly recommend this company 100% .
2 April 2026
Unprompted review
Reply from BetterBathrooms.com
Dear customer,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found us on Google and that we exceeded your expectations with the products you ordered for your new ensuite. It's fantastic to know that everything arrived quickly, was well-packed, and that the quality surpassed what you had seen in the pictures.
We are delighted that your plumber and electrician also praised the quality of the products and fixings. Your recommendation means a lot to us, and we are grateful for your trust in us.
If you ever need more home improvement items, we suggest checking out our sister brand Appliances Direct (appliancesdirect.co.uk) for a wide range of appliances that could complement your ensuite perfectly.
Warm regards,
Helen
Greeeeeeeeatt
12 May 2026
Reply from BetterBathrooms.com
Thank you for the fantastic feedback! We're thrilled to hear that you had a great experience with us. If you ever need anything else, feel free to reach out.
Best regards,
Ivy
Great price, great delivery.
From ordering the shower screen to delivery, We were kept informed and very pleased with all aspects of our purchase.
12 May 2026
Reply from BetterBathrooms.com
Thank you for sharing your positive experience with us! We are thrilled to hear that you were pleased with the ordering process, communication, and delivery of your shower screen. If you ever need any more home improvement products, feel free to check out Appliances Direct for a wide range of options.
Take care!
Lee
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.