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Better2Know Reviews 717

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TrustScore 4 out of 5

4.2

STD Testing Service
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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, along with quick response times to queries. The service provided is often described as efficient, fast, and easy to use. However, some people were dissatisfied with the pricing, finding it to be exorbitant and feeling that the services offered were overpriced or could be obtained for free elsewhere. A few other people also felt that the service itself was poor, experiencing issues with delayed or missing results, and occasional confusion regarding appointments or communication.

What people talk about most

Service

Customers had ambiguous experiences with service. Many reviewers praised the excellent and efficient service,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick turnaround for test... See more

Price

Clients share negative opinions on price, with many reviewers expressing dissatisfaction with the cost of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything. There aren't eneogh good things I can say about this excellent, super efficient service. Very friendly, helpful & super patient, staff during any phone call I made with queries I had, a... See more

Rated 5 out of 5 stars

The very quick turn around of results in excellent. The availability of staff to answer phone call queries promptly &politly and also the return emails with any queries are promt. HIhgly recommen... See more

Rated 5 out of 5 stars

I would like to thank Elizabed, the consultant. She is a good professional, she quickly responded to requests, was attentive and friendly. Overall, I'm happy with her work. This is my first experienc... See more

Rated 5 out of 5 stars

Very happy with everything about this service. The testing process is very well explained, kits are easy to use. As well as the return process and accessing results in customer portal. Customer servi... See more

Company details

  1. STD Testing Service
  2. Drug Testing Service
  3. HIV Testing Center
  4. STD Clinic

Written by the company

Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7

Contact info

4.2

Great

TrustScore 4 out of 5

717 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great experience

The website is user friendly and makes a lot of sense. They have clinics all over and their bot is actually helpful! You can call or submit your question so their team can get back to you. Overall, good experience and seems like a great service.

10 August 2025
Unprompted review
Rated 1 out of 5 stars

Awful service and no results-…

Awful service and no results- exorbitant pricing and false statements. I paid hundreds of dollars for a test my doctor could do for free as a rush service. Here I am 6 days later (on a 3 day test) ad still no results. Also I had an "appointment" for the test. I arrive and no appointment at all, its a turn up and wait service. BLANTANTLY misleading in all their statements. Do yourself a favour and save your money and go to your doctor.

21 July 2025
Unprompted review
Rated 2 out of 5 stars

Poor service

I selected your services after being let down by the NHS. I booked on Friday evening for a Saturday morning test slot. Once at the test location i had the bloods taken and discussed when i would get my results. I was expecting 30/45 minutes only to be told 1-2 working days. This is when i knew what i had purchased was not and that i had been mislead by your website. I then waited. I telephoned on the Monday and was told that results would be available by 4 pm. Nothing arrived that day. I got 3 results the following day and then had to wait for the final result. No apology and no further contact for any kind of explanation.

21 February 2025

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