Great facilities, excellent equipment. Very friendly staff. Only issue I'd say is the cleanliness and maintenance of the rest rooms and showers. For the last couple of years there's been an issue... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using the gym in Woolwich waves and I really enjoy the classes specifically the healthwise sessions ran by Victoria. I also have enjoyed the circuits by Sophia The front of house staff hav... See more
Company replied
Much improved since Better took over the facility having redecorated the wet side changing room and fixed some of the long standing maintenance issues. Best of all the water temperature is very comfor... See more
Company replied
We used the ski school at Gosling's dry slope for lessons for our children. The staff were excellent. They helped our children get over the initial nerves and tailored the lessons to each of their ind... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Middlegate House, The Royal Arsenal, SE18 6SX, London, United Kingdom
- 03301231500
- customerservices@gll.org
- www.better.org.uk
4.1
Great
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The facilities at the centre
The facilities at the centre are very good. With the exception of the male (I can't speak to the female facilities ) showers and toilets, which are old fashioned and tatty.
14 October 2026
Reply from Better
Hi Francis,
Thank you for your feedback. We're delighted to hear that you think highly of the centre's facilities overall.
We appreciate you highlighting the condition of the changing, toilet, and shower facilities.
Comments like yours help us identify areas that could benefit from improvement, and we'll ensure your feedback is shared with the relevant team for consideration.
Warm Regards,
Azaria
I do the Box fit and seated exercise…
I do the Box fit and seated exercise classes run by Angelo. I am enjoying the gym very much but this happens with good attitudes from staff. Such as Angelo.
Thank you for everything Angelo.
20 October 2026
Unprompted review
Reply from Better
Hi Paul,
Thank you for taking the time to share your feedback.
We're happy to hear how much you're enjoying the Box Fit and seated exercise classes.
Angelo will be excited to know that his positive attitude and support have made such a difference to your experience.
We'll be sure to pass along your kind words to him.
Warm Regards,
Azaria
Staff very friendly and helpful
Staff very friendly and helpful. A wide range of activities to do with my little ones.
20 October 2026
Unprompted review
Reply from Better
Hi Maya,
Thank you for your fantastic review!
We are so happy to hear that you are enjoying the Link Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Azaria
Fantastic venue with wonderful
Fantastic venue with wonderful, accomodating and helpful staff. This was our second time choosing the venue for my daughter's birthday and once again it didn't disappoint. Thank you for making her day so special!highly recommended!
18 October 2026
Unprompted review
Reply from Better
Good afternoon,
Thank you for such a wonderful review!
We're delighted that you chose our venue for your daughter's birthday for a second time and that the experience was just as special as the first.
It's lovely to hear that the team made you feel welcome and were so helpful throughout. We hope your daughter had a fantastic day, and we'd love to welcome you back for more special celebrations in the future!
Kind regards,
Ellis
Booked to go today with my daughter and…
Booked to go today with my daughter and 4 grandchildren
When we got there just before 12 I realised I’d booked ( and paid for) the 11 o’clock session
The lovely lady on reception couldn’t have been more helpful sorting things out for me
We went in to the session at 12 and the kids had a lovely time
It’s a great soft play with really nice staff
Thank you so much
20 October 2026
Unprompted review
Reply from Better
Good afternoon,
We're delighted to hear that your daughter and grandchildren had a fantastic time at our soft play, and it's wonderful to know that our reception team was able to help and make sure your visit went smoothly.
We hope to welcome you and your family back again soon for another fun-filled visit!
Kind regards,
Ellis
Very good gym especially for starters
20 October 2026
Reply from Better
Good afternoon Ali,
Thank you for your kind words on our gym at Better Gym Bradford.
We look forward to continuing to help you on your health journey in the future!
Kind regards,
Ellis
Great sports centre
Great sports centre. Especially the guy at the front called matt very nice and helpful :).
20 October 2026
Unprompted review
Reply from Better
Good afternoon Jason,
Thank you for your kind review!
It's great to hear that you're enjoying the sports centre and that Matt at reception made such a positive impression with his friendly and helpful attitude. We'll be sure to pass your kind words on to him!
We hope to see you again soon.
Kind regards,
Ellis
The sauna reeks
The sauna reeks. And it's not sweat... The gym is quite dirty and definitely needs better cleaning. Quite disappointed considering the steep price.
1 October 2026
Reply from Better
Hi Alex,
Thank you for your review!
We're deeply saddened to hear about your recent experience and disappointed to learn that the cleanliness of the sauna and gym didn't meet your expectations.
We appreciate your feedback, and we'll be sure to share this with our team for further review.
Thank you for raising this with us!
Warm Regards,
Kaisha
Birthday party organisation
We organised a birthday party for two little girls and booked two rooms at Better Welling Garden City. The staff were very accommodating and informative, especially as we had a few requests regarding the table and room arrangements right up until the last day.
Everything was handled easily and smoothly, and the kids had a great time on the trampolines! The staff also allowed us to finish at our own pace without feeling rushed, which made the whole experience very enjoyable.
Overall, a lovely experience and we would happily recommend it for children’s birthday parties.
18 October 2026
Unprompted review
Reply from Better
Good afternoon,
Thank you for such a lovely review! We're delighted to hear that the birthday party went so smoothly and that the girls had a fantastic time on the trampolines.
It's wonderful to know that our team were accommodating and helpful throughout the planning process, making sure everything was arranged to suit your needs. We want families to feel relaxed and enjoy these special occasions, so it's great to hear that you were able to celebrate at your own pace.
Thank you for recommending us for children's birthday parties. We hope to welcome you back for more fun-filled celebrations in the future!
Kind regards,
Ellis
They are not a charitable institution
They are not a charitable institution, they don’t care about patrons who have been attending for years.
No complaints are dealt with. The same issues from 6 years ago are still happening and actually worse.
Dirty and filthy. They couldn’t handle just the normal gym attendees, but added a children’s play centre that is very mismanaged.
Whilst complaining to the centre manager whilst adjacent to the play centre a football was launched across the wall, narrowly hitting him and myself and even he was shocked.
There should not be any footballs being kicked in that vicinity. His own staff clearly aren’t doing their job or there aren’t enough staff.
Our classes never start on time, either us patrons or the instructor have to search for a life guard to open the training pool
area. ( bear in mind on a Wednesday morning) aqua is the first class and it’s only a 45 minute class.
The instructor has questioned this and been told by reception that well it’s still 08:58 and the class doesn’t start until 9am so stop complaining.
Meanwhile we are all standing like cattle behind the gates,When we finally locate a lifeguard and the pool is opened the areas are filthy, bits of food, fruit peels
, plasters and stains all around the side of the pool.
And then the speakers don’t work or have not been charged, so the instructor tries to get people moving with no music whilst your lifeguards just stare into space.. just rubbish … so essentially that 45 minute class is reduced to just about 25 minutes of nonsense and yet you are charitable nothing … you just don’t care.
Your survey only allows me to choose one date .. NONE of the last last 6 Wednesday classes have gone smoothly .. just a load of rubbish and this has been the case for over 7 years.
Charitable my foot just a money hungry organisation hiding behind the word “charitable” to escape taxes!
7 October 2026
Reply from Better
Good afternoon Lindy,
Thank you for taking the time to share your feedback. We’re disappointed to hear that these issues have continued to affect your visits, particularly the repeated delays to your aqua classes, the cleanliness around the pool and the concerns raised about safety near the play centre.
We understand your frustration, especially as you’ve been attending for many years and feel that previous concerns have not been addressed.
Your comments highlight several areas that need reviewing, and we’ll share them with the centre management team for further investigation.
Thank you for bringing these concerns to our attention.
Kind regards,
Ellis
Having qualified for an old age…
Having qualified for an old age discount, a year later I was repeatedly asked to send proof of entitlement, despite repeatedly pointing out I had not got any younger in the meantime. I think I was arguing with an algorithm, and only avoided cancellation after the involvement of human beings, including the excellent David and Daniel. Also wish to add a shout out for Drew and colleagues at the Wantage centre, always friendly, helpful and welcoming. Go on then, I'll change that four to a five.
28 September 2026
Unprompted review
Reply from Better
Hi Terry,
Thank you for sharing your experience and for updating your rating.
We appreciate your patience while the membership query was being resolved, and we're pleased the team was able to help get everything sorted.
It's especially lovely to hear your recognition of David, Daniel, Drew and the team at Wantage Leisure Centre.
Providing a friendly and welcoming experience is something they take great pride in, and we're sure they'll be delighted to hear your kind feedback.
Thank you again for your continued support, and we look forward to seeing you again soon.
Warm Regards,
Azaria
Excellent facilities at good price
Excellent facilities at good price. Not sure what more expensive gyms offer which isn't available at Better Newbury. Huge selection of equipment which is never busy and 6-7 classes a day. Also the people who run the classes are fantastic, they push you todo the best for you in a friendly and non-scary way 😁
18 October 2026
Unprompted review
Reply from Better
Hi Marie,
Thank you for your fantastic review!
We're delighted to hear that you're enjoying our facilities and finding great value in your Membership benefits.
It's great to know how much you're enjoying our wide range of equipment, variety of classes, and the welcoming atmosphere we've created with our customers.
We're especially pleased that our instructors have been so friendly and continue to push you to do your best.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Faringdon leisure is great
The building is very clean, I can see the staff do genuinely care about satisfying customers and they are so lovely. Best leisure I've been to.
14 October 2026
Unprompted review
Reply from Better
Hi Miriam,
Thank you for your wonderful review!
We're thrilled that you appreciate our cleanliness and that the team has been so caring and lovely.
It's also amazing to hear that you find our centre the best venue you've ever been to.
We can't wait to welcome you back!
Warm Regards,
Kaisha
Reply from Better
Good Afternoon,
Thank you for your wonderful review!
We're so happy to hear that our team have been so helpful and friendly during your visits.
We can't wait to see you again soon!
Warm Regards,
Kaisha
The customer service team are very rude…
The customer service team are very rude specially the usual duty manager I believe he’s name is Shane.
Shane always comes across as aggressive behaviour towards customers specially women.
I have witnessed him shouting at customer, he was not helpful at all he was pointing finger at the customer it was shameful to witness this.
I hope he will be changed as maneger because his not fit for purpose at all.
Regards
16 October 2026
Unprompted review
Reply from Better
Good afternoon,
Thank you for bringing your concerns to our attention. We’re sorry to hear about your experience and understand how upsetting it must have been to witness interactions that came across as aggressive or unprofessional.
We would like the opportunity to look into the concerns you’ve raised to ensure they are appropriately addressed.
If you’re happy to provide any further details about the incident, please contact our customer service team (customerservices@gll.org) so we can investigate this matter further.
Kind regards,
Ellis
Staff are friendly and very helpful
Staff are friendly and very helpful. Those who lead the fitness classes are very encouraging and great at what they do!
16 October 2026
Reply from Better
Hi Chris,
Thank you for your kind review!
We're thrilled to hear that our team have been so friendly and helpful, and that you're enjoying the fitness classes.
It's wonderful to know our instructors are making a positive impact with their encouragement and expertise.
We look forward to seeing you again soon!
Warm Regards,
Kaisha
Great to be back in the Basingstoke…
Great to be back in the Basingstoke pool. Clean and not too busy.
16 October 2026
Reply from Better
Hi Piers,
Thank you for your review!
We're happy that you're enjoying being back at our pool space, as well as finding our facilities clean and comfortable during your visit.
We can't wait to welcome you back again!
Warm Regards,
Kaisha
No hot water in toilets and chilling…
No hot water in toilets and chilling cold in all the bathrooms. Bad service at Better Link Centre
16 October 2026
Unprompted review
Reply from Better
Hi Ruchika,
We're deeply sorry about the issue with the hot water running from the taps and how this impacted your visit.
We'll raise this with our wider team for further review.
Thank you for raising this!
Warm Regards,
Kaisha
Reply from Better
Hi Sylvia
Thank you for your review.
We are delighted to hear that you had a wonderful experience and enjoyed the swim class at the Edmonton Leisure Centre.
We hope to see you at the next class!
Kind Regards
Amir
Better Fitness…
Better offer a wide range of fitness classes and facilities throughout the day and the week. The booking system is easy and I really appreciate the waiting list if a classes is fully booked. The trainers are friendly, fun and helpful. As someone who is new to keeping fit I have felt very encouraged.
16 October 2026
Reply from Better
Good afternoon,
Thank you for such lovely feedback!
It’s fantastic to hear that you’re enjoying our fitness classes and facilities, and that our booking system makes things easy.
We’re especially pleased that our friendly and supportive instructors have helped you feel confident on your fitness journey.
Keep up the great work, and we look forward to supporting you every step of the way!
Kind regards,
Ellis
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.