The facilities and the service we received both on advance and on the day surpassed my expectations. The party room was a good size and the cool room was perfect to cool down 20 weary children after t... See more
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Location
Switch locationTemple Street, BS31 1HE Keynsham, GB
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The trainer was very helpful and took time to explain everything in detail. The venue was clean tidy and both staff and customers were helpful, polite and happily made me feel at ease.
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My first time with swim membership at Keynsham, helpful reception staff, lovely pool, very friendly swimmers and nice and clean.
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Totally failed to address query and marked as resolved without awaiting response on matter.
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Temple Street, BS31 1HE, Keynsham, United Kingdom
4.3
Excellent
52 reviews
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Totally failed to address query and…
Totally failed to address query and marked as resolved without awaiting response on matter.
7 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful staff and friendly members
My first time with swim membership at Keynsham, helpful reception staff, lovely pool, very friendly swimmers and nice and clean.
7 October 2026
Reply from Better - Keynsham Leisure Centre
Good evening,
We’re so pleased to hear you’ve had such a positive first experience with your swim membership at Keynsham.
We look forward to seeing you again soon!
Kind regards,
Ellis
The trainer was very helpful and took…
The trainer was very helpful and took time to explain everything in detail. The venue was clean tidy and both staff and customers were helpful, polite and happily made me feel at ease.
24 September 2026
Reply from Better - Keynsham Leisure Centre
Hi Rosalyn,
Thank you for sharing your experience.
We're pleased to hear that the training was delivered in a clear and supportive way, helping you feel comfortable and confident throughout.
It's also wonderful to know that the environment was welcoming and that the team and customers contributed to such a positive experience.
We really appreciate your feedback and will make sure your kind comments are shared with everyone involved.
Warm Regards,
Azaria
Reply from Better - Keynsham Leisure Centre
Hi Ann,
Thank you for your great review!
It's amazing to hear that our team are always very helpful during your visits.
We can't wait to welcome you back again!
Warm Regards,
Kaisha
Fresh and clean facilities
The facilities and the service we received both on advance and on the day surpassed my expectations. The party room was a good size and the cool room was perfect to cool down 20 weary children after their soft play session! Having jigs of water and cups provided in both rooms was super helpful. The staff were on hand to answer all our queries. I'll definitely recommend this place to other parents looking for a kids party venue.
19 September 2026
Unprompted review
Reply from Better - Keynsham Leisure Centre
Hi Beccy,
Thank you for your fantastic review!
We are delighted to hear that the facilities and service exceeded your expectations and that your child's party was such a success.
It's wonderful to know that the party spaces worked so well for your group and helped everyone enjoy the day comfortably after their soft play session.
We're also pleased that the little touches, such as providing water and cups, made the experience easier for you, and that our team was available to support you and answer any questions throughout the event.
Thank you for recommending us to other parents. We really appreciate your support and hope to welcome you back for another celebration in the future.
Warm Regards,
Azaria
The staff are very helpful and I like…
The staff are very helpful and I like being able to book on the app super fast!
2 September 2026
Reply from Better - Keynsham Leisure Centre
Hi Carole,
Thank you for your lovely feedback!
We’re glad to hear our staff have been helpful, and that you’re enjoying the convenience of booking quickly through the app.
We really appreciate your support!
Warm regards,
Azaria
Great soft play birthday party
We recently had a soft play birthday party for my daughter at Keynsham Leisure Centre. Everything was very well organised, set up, clean, and the staff were fantastic. My daughter and her friends all had a great time and I would recommend this for parties.
8 August 2026
Unprompted review
Reply from Better - Keynsham Leisure Centre
Hi Laura,
Thank you very much for your 5-star review.
It is lovely to see that the party went well, and the children enjoyed themselves. We will let the centre know as we are sure they would appreciate it.
Happy Birthday to your daughter and take care.
Kind regards,
Shirley
Reply from Better - Keynsham Leisure Centre
Hi Bonnie,
Thank you for taking the time to share your feedback about Keynsham Leisure Centre.
We are delighted to hear that you found the centre to be lovely, friendly and welcoming. Creating a positive environment for our customers is very important to us, and it is great to know that this was reflected in your experience.
Thank you for your kind comments and for your support.
Warm Regards,
Hazal
Good centre - could do with more memmbership options
Wanted to join a local gym/leisure centre mainly for going to the gym and occasional swimming. There is a bit of a lack of membership options, you basically have to have a full membership, which is quite costly, and gives access to everything - fitness classes etc - even if you know you wont use them. My previous leisure cenre in Wiltshire offered things like gym only or 'gym and swim' etc = priced accordingly. Its a little frustrating there are not more membership options catering to different needs of members. Some people may never want to use the gym, or never want fitness classes, or never want swimming etc, but pretty much the only options are all or nothing (there is a range of peak/off peak, OAP, corporate rates etc - but they all still include everything)
Centre has no car park, so if you dont live in walking distance also a bit of a pain having to use a council or private car park and pay additonal costs on top of the membership fee - most other leisure or sports centres have car parks.
Gym is quite small, but everything is well maintained and people are generally welcoming and friendly. The pool is really nice, good tempature, again seems well maintained and never gets too busy.
The app and booking systems are really good.
12 August 2026
Reply from Better - Keynsham Leisure Centre
Hi Jon,
Thank you for taking the time to share your feedback about Keynsham Leisure Centre.
We are pleased to hear that you find the gym and pool well maintained, that the centre has a welcoming atmosphere, and that you have had a positive experience with the app and booking system.
We appreciate your comments regarding our membership options. We understand that not all members wish to access every activity included within a full membership and that greater flexibility in membership packages may better suit individual needs. Your feedback on this has been noted and will be shared with the relevant team for consideration.
We also understand your frustration regarding the lack of on-site parking and the additional costs this can create for those travelling to the centre by car. We recognise the impact this can have on the overall value and convenience of a membership.
Thank you again for taking the time to provide both positive and constructive feedback. Comments such as yours help us identify opportunities to improve our services.
Warm Regards,
Hazal
Reply from Better - Keynsham Leisure Centre
Hi Sophia,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Keynsham Leisure Centre!
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Azaria
Soft play for bday party
We organised our daughter’s 4th birthday party in the Keynsham Leisure Centre Soft play. The staff have been absolutely amazing, friendly, accommodating and personable. They prepared everything in time for us, and have been really flexible. My daughter and all her friends had an amazing time despite the warm June’s date. It helped that the studio rooms have air conditioning.
27 June 2026
Unprompted review
Reply from Better - Keynsham Leisure Centre
Hi Elpida,
Thank you so much for your wonderful feedback!
We’re delighted to hear that your daughter’s 4th birthday party at Keynsham Leisure Centre Soft Play was such a special day. It’s fantastic that our team were able to make everything run smoothly and create a welcoming, supportive atmosphere for you and your guests.
We’re especially pleased to know the children had such a great time, and that the air-conditioned studio helped keep everyone comfortable during the warm weather.
We hope to welcome you back again soon for more celebrations and fun experiences.
Warm Regards,
Hazal
Great Facilities
Great facilities and a wide range of classes to suit everyone of all abilities.
12 May 2026
Reply from Better - Keynsham Leisure Centre
Hi Leigh,
Thank you for your great feedback. We’re really pleased to hear you’re enjoying the facilities and the wide range of classes available. It’s fantastic to know there’s something to suit all abilities.
We appreciate your kind words and hope to see you again soon.
Warm regards,
Hazal
Excellent soft play party experience
We had an absolutely fantastic experience with my daughter's soft play party. The staff were so attentive and helpful, and everything ran really smoothly. Nicola was incredibly helpful responding to all of my questions in the build up too! My daughter and all of her friends had a wonderful time and I'd really recommend this as a party venue.
14 June 2026
Unprompted review
Reply from Better - Keynsham Leisure Centre
Hi Emma,
Thank you for your wonderful review!
It’s fantastic to hear how successful your daughter’s soft play party was.
Our team will be delighted to know their attentiveness made the day run smoothly, particularly from Nicola, who will be pleased that her support helped you feel confident and prepared for the day.
We’re also so thrilled your daughter and her friends had such a great time, and we greatly appreciate your recommendation.
Thank you again for your lovely review!
Warm Regards,
Kaisha
Swimming party
My daughter had a swimming birthday party at Keynsham leisure centre. The children absolutely loved it and there were lots of fun inflatables for them to use. Thank you
7 June 2026
Unprompted review
Reply from Better - Keynsham Leisure Centre
Hi Jen
Thank you for your review, and Happy Birthday!
We are delighted to see that your daughter’s birthday party was a success, and it is great to know that your daughter and her guests enjoyed their experience using the inflatables!
We will pass your review on, and we hope to see you again soon!
Kind Regards
Amir
Reply from Better - Keynsham Leisure Centre
Hi Lee
Thank you for your review.
It is wonderful to know that the staff at Keynsham Leisure Centre are creating a wonderful atmosphere and keeping the facilities in great condition.
We will be sure to pass your feedback on, and hope you continue to enjoy using the centre!
Kind Regards
Amir
I want to thank the team for helping…
I want to thank the team for helping when I had problems with logging on to my app today.
Nicola in particular was very helpful at the front desk and so were her colleagues Elliot and Jacob who tried everything to get it sorted. Jacob managed to sort it and emailed me at home to check if it was now working and it was.
Thank you to the whole team and see you tomorrow when I check in again to one of my many super fitness classes and sessions I attend.
20 May 2026
Unprompted review
Reply from Better - Keynsham Leisure Centre
Hi Sue,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Keynsham Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Such an amazing place to visit and try…
Such an amazing place to visit and try out the activities
The Staff are all very friendly and helpful, nothing is to much trouble for them.
The Centre is kept very clean and tidy,most happy place to be.
20 May 2026
Unprompted review
Reply from Better - Keynsham Leisure Centre
Hi Nicola,
Thanks for your review.
We are so pleased to hear that the staff at Keynsham Leisure Centre have been so friendly and helpful and that you think the centre is amazing - we agree!
Warm Regards
Hazal
I have only done a few classes to date…
I have only done a few classes to date but so far all seems well
27 April 2026
Reply from Better - Keynsham Leisure Centre
Hi Jenny,
Thanks for your review!
We are so pleased to hear that you are enjoying Keynsham Leisure Centre!
Warm Regards
Azaria
Some equipment in gym need to replace
15 April 2026
Reply from Better - Keynsham Leisure Centre
Hi Kit Sang,
Thanks for your review.
We appreciate your feedback and would love to find out more!
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response and the chance to make your next visit more enjoyable!
Warm Regards
Azaria
Was very welcomed by all the staff
Was very welcomed by all the staff . Help with any questions were answered for me to understand. So glad I’ve joined
22 March 2026
Reply from Better - Keynsham Leisure Centre
Hello Chris,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
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