I am a long term user (swimming) and very satisfied (I go off- peak). The pool is clean and clear virtually all of the time. The ground floor changing room/showers need more regular cleaning though... See more
Company replied
Location
Switch location1 Norman Street, EC1V 3AA Islington, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Pilates class on Sunday 6th April was covered by a woman called Tawa, whom Katy frequently uses for cover. Her classes are neither safe nor effective, indeed some of the coaching “tips” she gives... See more
Company replied
My children absolutely love swimming here, they have learnt the most amazing swimming skills here, the staff are absolutely amazing and always make us feel welcome and happy. The free swimming lessons... See more
Company replied
I was lucky enough to get my daughter booked onto the free swimming lessons that are offered in partnership with Islington Council, during school holidays. It has been a God send for my daughter, hel... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
1 Norman Street, EC1V 3AA, Islington, United Kingdom
4.4
Excellent
132 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and quick resolving…
Great service and quick resolving problems
Thank Kefilw..
18 September 2024
Unprompted review
Reply from Better - Ironmonger Row Baths
Dear Romio,
I hope this message finds you well.
We would like to express our sincere gratitude for taking the time to provide your valuable feedback.
We are absolutely thrilled to hear that Kefilwe was able to provide you with exceptional assistance regarding your membership query and successfully resolve any issues to your utmost satisfaction.
Kind regards,
Charmaine
Very stylish spa I've yet to use the…
Very stylish spa I've yet to use the other facilities but will be this week great so far
25 July 2024
Reply from Better - Ironmonger Row Baths
Hi Anthony
Thank you for your review.
We are very happy to see you have had the opportunity to use the newly renovated Spa at the Ironmonger Row Baths.
Please let us know about your experience using the Gym and Pool when you get a chance!
Kind Regards
Amir
First time in
First time in. Friendly staff, gave me a token for the locker and made me feel welcome
3 July 2024
Reply from Better - Ironmonger Row Baths
Hi Julie
Thank you for your review.
It is wonderful to see the staff at our Ironmonger Row Baths have made you feel welcome and we hope you enjoy your time with Better.
Please do not hesitate to reach out to the staff with any enquiries you may have.
Regards
Amir
Ironmonger Row Swimming Pool
Lovely pool, staff nice. The Better website is good for booking sessions. Unfortunate aroma in the changing rooms. Seems at the moment to have sporadic opening times, but I see they are carrying out repairs….. let’s hope it is on the drainage?
11 June 2024
Reply from Better - Ironmonger Row Baths
Hi Miss A,
Thank you for your review.
We are very happy to hear you are enjoying Ironmonger Row and yes, there are currently works being completed on the changing facilities so hopefully the issues you have raised will be resolved soon.
Warm Regards
Hazal
Fabulous
Fabulous! I went here years ago. It’s now fully refurbished but still with all the same steam, hot rooms etc.
25 March 2024
Reply from Better - Ironmonger Row Baths
Good Afternoon Kimberley,
Thank you for your review.
We are delighted to hear that you are enjoying the newly refurbished Spa at the Ironmonger Row Baths. We pride ourselves on this great establishment and we are delighted to hear that you feel the same way too. We hope you can continue to enjoy your visits to the Ironmonger Row Baths to take advantage of the great facilities and activities at this centre.
Kind regards,
Charmaine
people
The teachers and staff are kind, helpful and attentive. The cleaning could be improved.
17 March 2024
Reply from Better - Ironmonger Row Baths
Good Afternoon Marta,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Ironmoger Row Baths and the staff are kind and helpful. We are disappointed to hear that the cleaning could be improved but we will take this feedback onboard so we can provide an even better service in the future.
Kind regards,
Charmaine
My Husband and I are members of the …
My Husband and I are members of the Better gym at Ironmonger Row centre near old street.
The staff are friendly and helpful.
In particular one of the members of the reception staff- a young lady called UMMA
She was so helpful and kind. We had problems logging in and setting up our membership apps and she sorted the issue quickly and in s very kind, professional manner.
We were very grateful!
She is a credit to your team.
Thank you.
7 February 2024
Unprompted review
Reply from Better - Ironmonger Row Baths
Good Afternoon
Thank you for taking the time to write a review for Umma.
We appreciate your feedback and are thrilled to hear that one of our staff members received a 5-star rating from you.
Your review will be forwarded to Umma's attention at the center.
Kind Regards
Amir
Easy booking and really nice pool
8 November 2023
Reply from Better - Ironmonger Row Baths
Hi
Thank you for taking the time to leave a review.
We are very pleased to see you are enjoying our pool and the booking system.
We hope you continue to enjoy your time at our centre.
Regards
Amir
The male gym changing rooms at…
The male gym changing rooms at Ironmonger Row are consistently filthy! I have requested before that they are cleaned, as they definitely do not clean them daily as one would expect.
27 June 2023
Reply from Better - Ironmonger Row Baths
Dear Tyrone,
We apologise that you have found the male gym changing rooms at Ironmonger Row to not be up to par.
Ensuring cleanliness is a top priority for us, and we take your feedback seriously. We have already taken steps to address this issue. Our staff has been informed, and we will improve the frequency of cleaning in the male changing rooms to meet the expected standards.
We appreciate your feedback, as it helps us identify areas for improvement.
Kind regards,
Ivy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.