My withdrawal was declined by my bank as I didn't know fraud has been committed on it. Contacted betdaq who wanted the replacement card details which I didn't have as was awaiting a new card. I did ha... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Vicky was both professional and communicative and very quickly understood the issue - said she would pass on and ring back when completed. This she did - absolutely first class. Not many customer serv... See more
Company replied
Vicky in Customer Service... 10/10 ! Thank you so much. Absolute diamond. Helped me with my questions and she immediately got me on the Discord support group like, step-by-step walked my old-ass throu... See more
Company replied
Swift response by Vicky to a request by me for a football match bet to be resolved, 4 days after it had been abandoned. Vicky was attentive, polite and effective. The issue was resolved within 15 minu... See more
Company replied
Company details
Written by the company
Betdaq is one of the largest betting exchanges in the world, offering customers a unique position to back and lay bets at competitive odds whilst accompanying their exchange product with an innovative sportsbook and casino.
Contact info
4th Floor, IFSC House, Custom House Quay, IFSC, Dublin 1, D01 R2P9, Dublin, Ireland
- +353 15566222
- helpdesk@betdaq.com
- www.betdaq.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a problem withdrawing to a card…
I had a problem withdrawing to a card that I been scammed on once I was helped with the procedures to add a different card and cancel my old card the withdrawal went smoothly I’m enjoying BETDAQ and looking forward to some fun and entertainment thanks to the security team at BETDAQ kind regards alistair
21 November 2025
Unprompted review
Reply from BETDAQ
Hi Alistair,
We're delighted to hear your card procedure went so smoothly. We look forward to you enjoying the entertainment on site.
Have a great weekend.
Many thanks
BETDAQ
This Company is a Nightmare !!!
This Company is a Nightmare and should be avoided at all costs. Getting winnings are a joke, Live video for racing keeps stopping, freezing
Their markets arrived extremely limited, make offer all over the market pages
DO NOT WASTE YOUR TIME, YOU HAVE
BEEN WARNED !!!!
Betdaq now asking for more information to verify that this is a genuine review. They know it's real, just wish they responded to their customers as quickly as a bad review.
Are the positive reviews all genuine ??????
17 November 2025
Unprompted review
Reply from BETDAQ
Hi Ewan,
Thank you for leaving your review, we're disappointed to see that you have rated your BETDAQ experience one-star. Our Customer Service Team have confirmed that the correct procedure was followed in this instance regrading your account.
If you'd like to discuss the matter further, please feel free to get in touch with our CS Team by live chat or by email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Great customer service
Great customer service, extremely helpful and polite.
25 November 2025
Unprompted review
Reply from BETDAQ
Hi Paul,
Thank you for leaving us a review, we really appreciate the five-star rating.
Have a great weekend.
Kind regards
BETDAQ
Very helpful especially Austin
15 November 2025
Reply from BETDAQ
Hi Nicholas,
It's our pleasure to have resolved your query through our Customer Engagement Manager Austin. We hope to hear from you again.
Many thanks
BETDAQ
Vicky was extremely helpful
Vicky was extremely helpful in solving my problem of uploading my documents without her help I wouldn’t been able to do it
20 November 2025
Unprompted review
Reply from BETDAQ
Hi Xx,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Have a great weekend.
Kind regards
BETDAQ
The agent was very helpful very quick…
The agent was very helpful very quick and everything was easy
19 November 2025
Unprompted review
Reply from BETDAQ
Hi Raymond,
We really appreciate the positive feedback.
Have a great weekend.
Many thanks
BETDAQ
Solved my issue quickly
Solved my issue quickly. Great friendly service.
19 November 2025
Unprompted review
Reply from BETDAQ
Hi Gerald,
Thank you for taking the time out to review us.
Have a great weekend.
Kind regards
BETDAQ
John was proactive and very helpful
John was proactive and very helpful. Seat with everything really quickly.
19 November 2025
Unprompted review
Reply from BETDAQ
Hi Greig,
It's our pleasure to have resolved your query through our Customer Engagement Executive John. We hope to hear from you again.
Have a great weekend.
Many thanks
BETDAQ
Reply from BETDAQ
Hi Brian,
Thank you so much for the review and kind words.
Have a great weekend.
Kind regards
BETDAQ
Vicky was great help
Vicky was great help. I really need to get rid of Kroo account linked to my betdaq account. I had a large deposit sent to my Kroo account from a company I dealt with and Kroo wouldn't release the funds until I sent pictures of private invoicing data between myself and the company. They HAD TO GO and Vicky sorted it for my betdaq account
She was great.
18 November 2025
Unprompted review
Reply from BETDAQ
Hi Harry,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Have a great weekend.
Kind regards
BETDAQ
Best customer support!
As always, the BETDAQ team is on hand to help out when needed. Spoke with John last week to resolve an account suspension issue, and Vicky closed it out today to get me back up and running.
17 November 2025
Unprompted review
Reply from BETDAQ
Hi Alexei,
It's our pleasure to have resolved your query through our Customer Engagement Executives John and Vicky. We hope to hear from you again.
Have a great weekend.
Many thanks
BETDAQ
The interface keeps freezing can't get…
The interface keeps freezing can't get bet on and you dont knowifvyou have got the bet on or not when its reloading very frustrating . Your cash out button is there but can never cash out when you click it useless really
16 November 2025
Reply from BETDAQ
Hi David,
Thank you for leaving your review, we're disappointed to see that you have rated your BETDAQ experience two-stars. If you wish to discuss the matter further, you can reach our Customer Service Team via the live chat or email at helpdesk@betdaq.com.
We apologise for any inconvenience caused.
Kind regards
BETDAQ
Prompt resolution
To date I haven’t had much experience with BETDAQ but my request to take advantage of the 0% commission offer was resolved promptly. So very happy and plan to start using and will review once site has been used for a while.
15 November 2025
Unprompted review
Reply from BETDAQ
Hi Brett,
We hope you're enjoying the 0% commission offer, don't hesitate to contact us again.
Have a great weekend.
Many thanks
BETDAQ
Really great customer service from…
Really great customer service from BETDAQ! My issue has been resolved quickly and efficiently! Highly recommend
15 November 2025
Unprompted review
Reply from BETDAQ
Hi Holly,
It's always nice to receive positive feedback from our loyal customers.
Have a great weekend.
Many thanks
BETDAQ
Good exchange and support
Been using them for a few years now and never encountered any issues, only needed to contact support once regarding updating some card details, and John was able to resolve it quickly for me. Good service.
15 November 2025
Unprompted review
Reply from BETDAQ
Hi Karsh,
It's our pleasure to have resolved your query through our Customer Engagement Executive John. We hope to hear from you again.
Have a great weekend.
Many thanks
BETDAQ
Hello I found vicky very helpful today…
Hello I found vicky very helpful today she helped remove my payment card she went through it step by step with me while on the phone it made it very easy to do thanks for your help vicky
13 November 2025
Unprompted review
Reply from BETDAQ
Hi Harpeet,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Have a great weekend.
Kind regards
BETDAQ
Excellent Live Chat
Timely, Efficient and Friendly Live Chat. Resolved my issue speedily and with no fuss. Great customer service with Betdaq
13 November 2025
Unprompted review
Reply from BETDAQ
Hi Sam,
We really appreciate the positive feedback.
Have a great weekend.
Many thanks
BETDAQ
on chat live with Benestine and he was most helpful.
Customer service is second to none here with Betdaq.On Chat Live today with Benestine and he was most helpful in sorting out my problem.
11 November 2025
Unprompted review
Reply from BETDAQ
Hi Mike,
It's our pleasure to have resolved your query through our Customer Engagement Executive Bonestine. We hope to hear from you again.
Many thanks
BETDAQ
Reply from BETDAQ
Hi JJ,
Thank you for leaving us a review, we're delighted to hear you're enjoying our service. Don't hesitate to contact us with any queries.
Kind regards
BETDAQ
Excellent customer service
Vicky, Bonestine and John who support customers on the helpdesk/livechat are awesome! Always happy to help and very professional!
10 November 2025
Reply from BETDAQ
Hi James,
It's our pleasure to have resolved your query through our Customer Engagement Executives Vicky, Bonestine & John. We hope to hear from you again.
Many thanks
BETDAQ
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