Really good customer service, they will help you with any of your dilemmas in a polite manner. I really like this booking site.
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Great service fast payments the reason for only 3 stars is that you cant watch the races on desktop. Upgraded to 5 stars having been contacted by Bet Bright they told me to install firefox and the... See more
Company replied
Poor and sadly the same as most of the other online outfits. Initially thought they were different and something fresh in the market but ...oh dear. I joined Feb 17 and have made deposits of £1450 a... See more
Company replied
Customer services are excellen and super quick to respond. They have some fantastic offers and also exclusive offers that have arrived by e mail and not appear on the site. 100 percent cashback on lo... See more
Company replied
Company details
Information provided by various external sources
BetBright brings the excitement of betting to you through our unique sports and casino betting service available online via desktop, mobile and tablet devices. 18+
Contact info
Heather House, Heather Road, Sandyford Industrial Estate,, D18 X2P7, Dublin, Ireland
- +44 (0) 800 011 9630
- support@BetBright.com
- www.betbright.com
You should know
4.2
Great
545 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
The person I spoke to dealt with my…
The person I spoke to dealt with my query efficiently and to my complete satisfaction
15 July 2018
Unprompted review
Reply from BetBright
Hi Eddie,
We're always happy to hear that when our customers have reached out to Customer Support, they are getting a quality service. Thanks for taking the time to review us and we'll make sure to pass on your comments.
Kind regards,
BetBright
How did they get a License?!
How did they get a License?!
Signed up to these cowboys a few weeks ago (I had heard they were pathetic when it comes to account restricting), and after placing a handful of small stake bets (A couple of them won but nothing big), my account was running at around minus £35. Yes, MINUS. They were making money off me! So they're happy right? WRONG. Account restrictions brought into play. I actually laughed at them. Someone clearly needs to resit their Maths exam.
Anyway, all I can say is avoid as they're a waste of your time, plenty others out there willing to accept your hard earned.
**In response to Betbright's reply - I think it says all you need to know - they clearly like restricting customers and then just point to their terms and conditions. A bookmaker who likes to restrict customers appears to be their motto. Open an account with them at your own risk.
Regarding other companies, I have had restriction issues with Betway and Sportingbet and that is it. William Hill and Unibet were merely customer service issues. Play fair and offer great customer service and your name is B365. You, Betway and Sportingbet are clearly from the "Restrict accounts" brigade that shouldn't hold a license". Small stake casual punters should never ever be refused a bet or restricted.
Good day**
15 July 2018
Unprompted review
Reply from BetBright
Hi Richard,
We are licensed and regulated by the UKGC (United Kingdom Gambling Commission) for the provision of facilities for gambling to customers in the UK (Number 000-036719-R-319482-013). We are also licensed as a bookmaker in the Republic of Ireland (licensed bookmaker’s reference number 1010232). This information can be found in our terms and conditions and in the footer of every page, for your convenience:
https://help.betbright.com/support/solutions/articles/7000034862-terms-and-conditions
This is not the correct forum to discuss account specifics in relation to betting stake restrictions, however, having looked at your reviews for other bookmakers, BetBright is not the only operator that you have had this experience with. In particular, on 13 June 2018 and 19 April 2018, you air your frustration in regard to betting limits set by other online operators.
Ultimately, all accounts are reviewed on a regular basis and based on a range of criteria, decisions will be made in line with our terms and conditions. Fundamentally, actions taken by us in any capacity will only be done so after a full review has taken place.
As with every online operator, we reserve the right to refuse part of a bet or the bet in its entirety. For your reference, the specific term customers agree to do upon registration can be found in the link above and this specific issue is outlined in term 11.6.
We're sorry that your experience did not live up to expectation however as you can see from the plethora of positive reviews, our customers overall have a great experience with us.
Kind regards,
BetBright
Been with these jokers for a week
Been with these jokers for a week, lost most of my bets and then get an email to say i'm no longer eligible for promotions etc.
14 July 2018
Unprompted review
Reply from BetBright
Hi Jacob,
We're sorry to hear you're no longer eligible for promotions. All accounts are regularly review and dependant on the finding, decisions are made. This would not have a bearing on bets being placed.
Kind regards,
BetBright
Solved my problem
14 July 2018
Unprompted review
Reply from BetBright
Hi Neil,
Thanks for taking the time to review us and happy to hear everything got resolved.
Kind regards,
BetBright
3 features in a row not 1 penny…
3 features in a row not 1 penny absolute joke
13 July 2018
Unprompted review
Reply from BetBright
Hi Dave,
Could you please contact Customer Support as more details are needed to investigate the gameplay to lead you writing this review. We’d like to stress that all the games offered at BetBright have been meticulously audited by running millions of game rounds, whether on the roulette table or slot, in line with the strictest of industry regulations. These audits are conducted by independent 3rd parties to ensure game validation is unbiased and legitimate.
To ensure that the games provided are of the highest quality, we only offer games from providers that are licensed with the UKGC and, as mentioned, have passed external compliance testing prior to launch.
For your peace of mind, you are free to view the RNG certificate for each of our game providers by visiting our Help Centre here:
https://help.betbright.com/support/solutions/articles/7000033316-fair-gaming
We've reached out to you via the "Find Reviewer" function in order to ascertain the information we need to investigate.
Kind regards,
BetBright
Reply from BetBright
Hi Gary,
Very happy to hear this. Thanks for taking the time to review us.
Kind regards,
BetBright
Very quick
Very quick, no fuss service.
Problem sorted immediately.
Big bookmakers could follow suit!
13 July 2018
Unprompted review
Reply from BetBright
Hi David,
Being one of the smaller bookmakers out there it's incredibly important that the service delivered to our customers, whether that is the App, prices, promotions, payment processing right through to Customer Support, sets us apart.
Thanks for taking the time to review us.
Kind regards,
BetBright
Reply from BetBright
Hi Martin,
Appreciate you taking the time to review us. The guys in Customer Support work hard to ensure that the service they deliver is second to none and glad that you echo this in your review.
Kind regards,
BetBright
Very professional
Very professional, friendly and helpful - can't fault the service!
13 July 2018
Unprompted review
Reply from BetBright
Hi Richard,
Your review is like music to our ears. Delighted that you hold the Customer Support team in such high regard and will make sure the review is passed on to them.
Kind regards,
BetBright
Good site to bet.Maybe need to be…
Good site to bet.Maybe need to be little faster on payout but everything else is OK!
12 July 2018
Unprompted review
Reply from BetBright
Hi Tony,
Thanks for taking the time to review us. We're happy to hear that overall you're enjoying your experience with us.
We'll make sure that your feedback about withdrawals is passed on to our Payments department for review.
Kind regards,
BetBright
My complaint was dealt with promptly…
My complaint was dealt with promptly and customer care was great.
12 July 2018
Unprompted review
Reply from BetBright
Hi Joanne,
We're happy that everything worked out and for you taking the time to review us.
If there's anything we can help with please don't hesitate to contact our Customer Support.
Kind regards,
BetBright
Great company easy to use well…
Great company easy to use well recomended
11 July 2018
Unprompted review
Reply from BetBright
Hi Paul,
Thanks a mil! Appreciate the review and happy you hold us in such high regard.
Kind regards,
BetBright
Help centre were very friendly and…
Help centre were very friendly and sorted my problem quickly and efficiently.
I haven't had to withdraw any money as of yet, but if it is anywhere near the quality of the rest of their services, I'm sure it'll be no problem whatsoever.
10 July 2018
Unprompted review
Reply from BetBright
Hi Charlie,
Thanks for taking the time to review us. Delighted that your experience so far has been a quality one and we're confident that you'll not encounter any difficulties. Just like you've already experienced, if there's anything we can do to help, in any capacity, by all means, contact our Customer Support team - they'll be more than happy to help in any way they can.
Kind regards,
BetBright
Reply from BetBright
Hi Customer,
It's wonderful to see this feedback. We'll make sure to pass on your feedback to the Product, Promotion and Customer Support teams.
We're happy to know you're enjoying your experience with us.
Kind regards,
BetBright
Quick pay out and easy to use site…
Quick pay out and easy to use site would recommend
9 July 2018
Unprompted review
Reply from BetBright
Hi Lou,
We want your experience with us to be an enjoyable one so have processes in place to ensure that everything runs smoothly.
Thanks for taking the time to review us.
Kind regards,
BetBright
I had a problem with one of my bets
I had a problem with one of my bets, and once I had contacted Customer Services, they replied within an hour or so to say that they recognised that there was a problem, and it was sorted within 24 hours.
Excellent response and service
Thank you
9 July 2018
Unprompted review
Reply from BetBright
Hi John,
We're happy that everything worked out. Our Customer Support will try and resolve all queries on the spot but occasionally need to reach out to other departments, for assistance, to help resolve a particular query type. We appreciate you holding us in such high regard and do our best to guarantee a quality service.
Kind regards,
BetBright
Great customer service when it was…
Great customer service when it was needed and great free bet offers
9 July 2018
Unprompted review
Reply from BetBright
Hi Keith,
Thank you for taking the time to review us. We'll make sure to pass on your comments to the Customer Support and promotions team. Both departments work hard at ensuring our customers have a great experience with us.
Kind regards,
BetBright
Free bet conditions
Needed to check some information regarding the 'Bet Club' and free bet element. I had not absorbed the small print and this was explained to me with clarity and background.
The hardest part was finding the telephone contact number!
9 July 2018
Unprompted review
Reply from BetBright
Hi Steve,
We train all our Customer Support team to the highest standard and product/promotional knowledge is a key element.
The "contact us" button has been placed at the bottom of all articles as we want customers to be self-sufficient as many of the queries are answered in our extensive Help Centre FAQ articles. We will, however, take your feedback on board and pass to the Customer Support Manager to review.
Kind regards,
BetBright
Probably my favourite betting company
Probably my favourite betting company. They do amazing offers and free bets if you opt in.
The app can be a bit slow sometimes but otherwise it’s ok.
9 July 2018
Unprompted review
Reply from BetBright
Hi Neil,
We're always delighted to hear that we're a preferred betting company. Fantastic!
We'll make sure to pass on your comments especially in regard to the app running slow. Our diagnostics and competitor comparison shows that its one of, if not the quickest out there.
Kind regards,
BetBright
Very easy to contact and bet with
9 July 2018
Unprompted review
Reply from BetBright
Hi Mr. Harrison,
Thanks for reviewing us! Will pass on the message.
Kind regards,
BetBright
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