At the moment I feel like I've been robbed. Item not delivered and intentionally convoluted or broken method for getting my money back. Set expectations lower than the floor and be ready to be d... See more
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Horrendous company- ordered some Jack Jones trousers two weeks ago for a birthday gift. Assumed they would come from Jack jones not this so called company. Have a confirmation email with tracking but... See more
Company replied
Fabulous prompt service by Laura, I sent an email in the morning & by the same afternoon my issue was solved, I was given a full refund plus Additional discount on further purchases. I have shopped... See more
Company replied
I bought a jacket from Vero Moda (part of Bestseller) that turned out to be a sample-quality product — uneven suede, poor stitching, and clearly not worth full price. When I contacted customer ser... See more
Company replied
Company details
- Women's Clothing Store
- Children's Clothing Store
- Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
About BESTSELLER.com
Information provided by various external sources
BESTSELLER.COM provides you with the largest and newest collection of styles from ONLY, VERO MODA, JACK & JONES, SELECTED HOMME/FEMME and many more brands from the BESTSELLER brand portfolio. We combine the latest fashion with editorial inspirational content.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.bestseller.com
1.6
Bad
90K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I haven't had any problems
I haven't had any problems, so far. Ordered multiple items many times and packages were delivered on time. Super cheap items and the quality are good. Refund for returned items are fast as well.
16 March 2022
Unprompted review
Reply from BESTSELLER.com
Hi Honz,
Thanks a lot for taking your time to write a feedback to our company!
We are very happy that you are satisfied with our items and the customer service you have received from us.
BESTSELLER works hard to answer our all questions and help our customers solve issues as smoothly as possible.
Do not hesitate to reach out to us whenever you have an issues, questions or considerations to our email.
Our email details are: customerservice@bestseller.com or the chat.
We hope to see you shopping with us again soon!
Best regards,
Payed but no update whatsoever, now hoping for world peace and refund
Ordered 200 euro worth merchandise on Jack Jones NL domain. Money paid, no confirmation, no update. Contacted their so called customer service, I was told that my order is not processed correctly, and customer service kept saying they will not withdraw money from my "credit card"... Dude I am not using credit card, I used debit card, I have already payed, you have already withdraw my money. Well, CS told me they will pay me back within 5 to 30 days.
I quote:
"This will mean that we won’t withdraw the money from your credit card for the items we haven’t sent. Your bank will release the funds to your card between 5 to 30 days – this depends on the terms and conditions of your bank and credit card company."
We shall see, today is day 10.
15 March 2022
Unprompted review
Reply from BESTSELLER.com
Hi ,
Thank you for taking your time to leave this feedback for us.
We are very sorry to hear that your experience with our customer service was rather disappointing.
We are always doing our best to provide a great experience for our customers - we apologize that this was not the case for you.
Unfortunately, I cannot see any communication with our customer service under your name. If you are not happy with the offered solution I would encourage you to contact us once more, via customerservice@bestseller.com so that we can find a more appropriate solution together.
Please contact us at any time for further assistance from us, we will be happy to help you.
Thank you again for your feedback.
Best regards,
BESTSELLER online shops
Customer Operations
Very Frustrated!
Placed an order February 22 and STILL waiting. Have contacted customer service with no success and repeatedly get asked for the order number which I’ve submitted repeatedly! Meanwhile I received 3 packages from them all addressed to me but for items I did not order and on inspection of the packing slips were each ordered and billed to other individuals. The packages were repackaged and taken to Hermes on my time and expense.
I have since asked for a refund on my original order but have received no acknowledgment. Very frustrated!
13 March 2022
Unprompted review
Reply from BESTSELLER.com
Hi,
Thank you so much for writing and leaving a review for us.
We are very sorry to hear that you have not yet received your order. We can see that you have already reached out to our customer service and we have reached out to you so we can find a solution as soon as possible.
Thank you again and have a nice Monday.
Best regards,
BESTSELLER online shops
Customer Operations
Reply from BESTSELLER.com
Hi Anca!
Thank you for your feedback. We appreciate you taking the the time to leave a comment.
We wish you the best!
Best Regards,
Once again another great quality jacket.
Once again another great quality jacket,
I now have 7 selected homme coats, 3 wool 1lumber jacket 2 suede and now a leather bomber jacket.
All are made to a great quality and finished to a great standard.
Customer service if needed is first-class, had a few questions regarding my latest purchase and they got
back to me straight away.
If your looking to refresh your wardrobe look no further.
24 February 2022
Unprompted review
Reply from BESTSELLER.com
Hi Peter,
Thank you so much for taking the time to give us some feedback.
We are so happy to hear that you love the items you've bought from us and that you are also impressed with the customer service you've received.
It's also great that you're recommending us, we really appreciate it.
Best regards,
BESTSELLER online shops
Customer Operations
Delivery delay- unknown arrival time
Still waiting for my parcel to arrive with Heyworld. Unfortunately, there is a tracking problem with the company. So, expect some delays people as the 7-8 days provided online it is not true. At the moment waiting for 13 days and hopping for the best. Customer service of bestseller shop was very fast and trying to help but, they could not provide more informationabout the expected arrival time.
22 February 2022
Unprompted review
Reply from BESTSELLER.com
Hi Thomas
Thank you for taking your time and writing a feedback to us.
I understand that you have had a bad experience with our customer service and feel that you have not received help with what you asked for. We truly apologize for the inconvenience and the way you feel you have been treated.
I apologize that you have been effected by the delays with Heyworld. We have been working hard with them to solve the issue and can now confirm that the orders are on their way again! We understand the frustration of a delayed delivery and our goal is of course for this to never happen!
Once again we want to apologize for the delays and hope that when your order arrives, you will love your new items!
We wish you the best and thank you again for your feedback.
Sincerely
Miriam
BESTSELLER online shops,
Customer Operations
The delivery got lost in the post
The delivery got lost in the post. After contacting the customer service I had a quick response and offered a refund next day.
17 February 2022
Unprompted review
Reply from BESTSELLER.com
Hi Andrea,
thank you for taking your time to write this Feedback.
We are glad that we could help you as quickly as possible and that we could solve this issue. Please if you have any more Feedback for us let us know and we hope to keep you as a happy customer for a long time.
best wishes
Appalled by this company
Appalled by this company, and would give 0 if I could. Having followed all their instructions no sign of any refund after 4 weeks. Attempting to hang to my money by claiming that the Hermes receipt is invalid although photo was sent last week, and they made no mention of it being invalid then. Also claiming the refund cannot be found on their system which, again is nothing to do with me. Just seem extremely reluctant to refund, and very keen to hang onto my money. The only solution I have been offered by their agent is to be told that I should send a photo of a different receipt than the one that Hermes gave me. Obviously I was only given one receipt. Please avoid.
8 February 2022
Unprompted review
Reply from BESTSELLER.com
Hi,
Thank you so much for taking the time to write and leave a review for us.
We are sorry to hear that you have not yet received a refund for your returned items. We can see that one of our agents is in contact with you and they are looking for a solution so we can sort this out as soon as possible.
Thank you again and have a nice day further.
Best regards,
BESTSELLER online shops
Customer Operations
Simply awful please AVOID this company…
Without doubt the worst customer service I have ever received!!!
I ordered back in december and never received anything. The customer service team say that unless I return the goods I DONT have that they will be keeping my money. This is nothing short of fraud! I will be reporting to trading standards. PLEASE DO NOT ORDER FROM HERE!!!!
3 February 2022
Unprompted review
Reply from BESTSELLER.com
Hi Andy,
Thank you for your feedback, we appreciate the time you took to write to us.
I can understand that you are disappointed and frustrated. We apologize if you feel the service you received were not helpful and for any inconvenience caused.
I've looked into your case and can see that that the agent explained to you that there was an issue with your delivery, when you will be refunded and offered you a discount code.
I can see that your items have now reached the warehouse and that you can expect your refund soon.
Please reach out to us again if you need anymore assistance - customerservice@bestseller.com
Thanks again for taking the time to give us some feedback.
We wish you the best.
Best regards,
BESTSELLER online shops
Customer Operations
very good assistance,quick reply,satisfying answer
It was a mistake during the payment,the price was £10.80 and the toke £18 which is the original price.
I email them and the sorted very quick.
2 February 2022
Unprompted review
Reply from BESTSELLER.com
Dear Mounir,
Thank you so much for taking your time to write this review and share your positive feedback.
We are happy to hear that you contacted our customer service, and your discount got adjusted.
All the best,
BESTSELLER online shop
Customer Operations
white Tshirt only 2 wash it's get totally Dull n yellowish in colour has
Worst experience by product of Best sellers Jack n Jones ..I purchased product on 7 November 2021 Bill no 33028/1/1798 white Tshirt only 2 wash it's get totally Dull n yellowish in colour has u can check on below pic one of Fresh pcs n other one after 2 wash n I visited jack n Jones branch on linking road but no use they said Not
25 January 2022
Unprompted review
Reply from BESTSELLER.com
Hi Gufran,
Thank you for taking the time to give us some feedback.
I can understand that it must've been very disappointing when this happened to you and I apologize for the inconvenience this might have caused.
Can you please reach out to us on customerservice@bestseller.com so we can be of further assistance?
Looking forward to assisting you.
Thanks again for taking the time to write to us, we wish you the best!
Best regards,
BESTSELLER online shops
Customer Operations
Customer service
Customer service was great.
Polite and super efficient.
Nothing was too much trouble.
17 January 2022
Unprompted review
Reply from BESTSELLER.com
Hi Rosie,
Thank you so much for taking the time to give us some feedback.
We are so happy to hear that you were pleased with the customer service you have received!
Best regards,
BESTSELLER online shops
Customer Operations
I have ordered my product on 10th jan
I have ordered my product on 10th jan, but no updates since then, inspite of calling and emailing them, there is no response from there sideThis is my order no-VM21667480.it seems your records are also faulty. Even written an email to to you.I have already done that, you guys even raised a ticket. Ticket no is 462270, but no action till now. You simply have to dispatch my product.
17 January 2022
Unprompted review
Reply from BESTSELLER.com
Hi Nidhi,
Thank you for taking the time to give us some feedback!
Unfortunately you have been leaving a review for the Customer Service of BESTSELLER's online orders in Europe.
It seems like you might be ordering from India and therefore we are not receiving your inquiries nor able to assist you with it. We recommend you get in touch directly with their Customer Service. You can reach them through the following details:
customercare@bestsellerindia.in
Call Customer Service at 022-66489048 for the online shop
Monday - Sunday 10.00 - 19.00 IST
Hope this helps!
Best regards,
BESTSELLER online shops
Customer Operations
Had an issue with an outstanding order
Had an issue with an outstanding order. Received a very prompt response from Ilaf at Bestseller who was both polite and extremely knowledgeable. A first class customer experience which I was very pleased with !
14 January 2022
Unprompted review
Reply from BESTSELLER.com
Hi Jim,
Thank you so much for giving us some feedback.
We are very happy to hear that you were pleased with the service you received.
Best regards,
BESTSELLER online shops
Customer Operations
Reply from BESTSELLER.com
Hi Sheila,
Thank you so much for leaving a review for us. We really appreciate it and are so happy to hear that you had a positive experience with us and our customer service.
Best regards,
BESTSELLER online shops
Customer Operations
very good service
very good service. very quick reply. I am very pleased
7 January 2022
Unprompted review
Reply from BESTSELLER.com
Hola
Gracias por tus comentarios.
Trabajamos duro para asegurarnos de que tengas una experiencia de compra positiva con nosotros
Que tengas un buen día, espero que vuelvas a comprar con nosotros pronto.
Un saludo,
I had ordered Jack and Jones jean with…
I had ordered Jack and Jones jean with reference order number BS01620597,return of my order has been done but my refund amount not credited in my account yet.
6 January 2022
Unprompted review
Reply from BESTSELLER.com
Dear Shanker Lal
Thank you so much for your feedback and for reaching out to us.
We are sorry to hear that you have not received your refund yet. We always strive to provide you with the best customer experience and take your feedback very seriously.
We would very much like to help you solve this matter. Would you please reach out directly to us on customerservice@bestseller.com (or contact@bestseller.com if it is not e-commerce related) and we will put an agent on the case as soon as possible.
We look forward to hearing from you.
All the best,
BESTSELLER online shop
Customer Operations
vero moda orders using bestseller
Ordered from vero moda and items were slow but arrived. Having returned part of the order through Hermes tracked returns system 7 weeks ago, I have not received a refund. Returns depot is in Poland! Customer service keeps giving me the run around asking to reconfirm info already supplied. I will never purchase brands that use this company.
5 January 2022
Unprompted review
Reply from BESTSELLER.com
Dear Sandra,
Thank you so much for your feedback and for reaching out to us.
We are sorry to hear about the difficulty regarding your return parcel. We always strive to provide you with the best customer experience and take your feedback very seriously.
We can see that you have already been in contact with our customer service and a solution has been reached.
Please let us know if we can assist you any further by reaching out to us on our email: customerservice@bestseller.com (or contact@bestseller.com if it is not e-commerce related)
We wish you a lovely day.
All the best,
BESTSELLER online shop
Customer Operations
Great customer care
Takes a while to get items (Jack & Jones) delivered or returned. However, I am happy with the quality and attentive customer support
24 December 2021
Unprompted review
Reply from BESTSELLER.com
Dear Edvinas
Thank you so much for taking your time to write this review and share your positive feedback.
We are happy to read that you like the help received from our customer support!
All the best,
BESTSELLER online shop
Customer Operations
I’d placed an order with Jack & Jones
I’d placed an order with Jack & Jones, I tried several lines of enquiry. Only Bestseller really helped, sending me updated information.
Complete communication from start to finish, it turned out it was poor communication from the courier. Who’d pick my items up and failed to update my parcel status, till 20 minutes before it arrived.
14 December 2021
Unprompted review
Reply from BESTSELLER.com
Dear Mr. Oakes,
Thank you so much for taking your time to write this review and share your positive feedback.
All the best,
BESTSELLER online shop
Customer Operations
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