Best Price Travel Reviews 

396
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were unhappy with their experience overall. Customers frequently struggled with bookings being declined after entering payment details, only to be told prices had increased or tickets were never actually issued. Travelers also found it extremely difficult to reach customer support, experiencing long phone delays, unhelpful responses, and broken promises regarding ticket confirmations. Some reviewers were happy with the assistance they received, noting that certain staff members made the booking process smooth and provided very helpful guidance. Consumers additionally mentioned finding affordable deals and securing legitimate flights without encountering major travel complications during their trips. These individuals appreciated the dedicated help when navigating unexpected schedule changes.

What people talk about most

Booking process

Customers consistently note negative experiences with booking process, highlighting frustrating errors after... See more

Price

Clients share ambiguous opinions on price, with high disagreement regarding transparency and offers.... See more

Customer communications

Reviewers mention negative feedback about contact, highlighting constant frustration when trying to reach... See more

Service

Consumers find service to be negative, reporting concerning experiences and unprofessional conduct. Reviewers... See more

Customer service

Customers had ambiguous experiences with customer service. Reviewers frequently reported long wait times,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I booked a flight for December end in November but my ticket is still pending. I contacted them multiple times regarding this and i was told it's in progress and will be confirmed in next 24 ho... See more

Rated 2 out of 5 stars

I booked with Best Price Travel in May and was emailed with a booking confirmation. The booking confirmation took a day or two to come through which I thought was unusual. I was due to fly in Se... See more

Rated 1 out of 5 stars

Extremely bad service from Wendy. But Ruby is good. I booked a flight. They said that they issue e-tickets in 48 hours. But they failed extremely to issue e-tickets on time. After calling them... See more

Rated 1 out of 5 stars

absolute scam - when you book a ticket via them the money gets deducted from the account however you never receive any ticket. When i called them to check they said the fare advertised is not availab... See more


Company details


Contact info

2.6

Poor

TrustScore 2.5 out of 5

396 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(396)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great experience with Steve

I had a great experience with Steve. He was quick, efficient, and incredibly helpful throughout the entire booking process. He found me the best flights at competitive prices and made sure all my preferences were taken care of.

21 July 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BOOK WITH THEM!!!

This company is scamming the f out of people who book with them. My bf has been waiting so long to go back to visit his family and finally had the means to book the tickets. They scammed him out of 2.2k and did not take responsibility for it. Do not book with these people.

11 July 2025
Unprompted review
Rated 1 out of 5 stars

If I could rate 0 stars I would

If I could rate 0 stars I would. These guys are a bunch of Indian scammers who just make up any excuse to not book your ticket. I payed 2.2k dollars for an international flight and I’m still waiting for my tickets. What they do is they hold a ticket for you but just never book it. Absolute joke. Every time I call it’s always an excuse this agent isn’t in right now or this person can’t help try again tomorrow it’s just a fraudulent company who’s primary mission is to take peoples personal and credit card details. DO NOT BOOK WITH THEM!!

11 July 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this site, scam booking site

I attempted to make a last-minute one-way flight booking and entered my credit card details. Although the confirmation page indicated the booking was unsuccessful, I still received a payment receipt.

As mentioned in many other reviews, I called the listed number and was told someone would call me back in 10 minutes. Nearly 50 minutes later, I finally received a call—only to be informed that the fare I had booked was no longer available, and they tried to upsell me a more expensive option. I hung up and immediately contacted my bank to confirm that no charge had been made, then requested a new card for security reasons.

The entire experience felt incredibly unprofessional and dishonest. It seems their primary goal is to collect customer information and credit card details, regardless of whether the booking is successful, and then attempt to upsell through follow-up calls. Take a closer look at the so-called “positive” reviews—many appear fake, with each one oddly praising a different agent by name. Most of these reviewers also have only that single glowing review, which makes the legitimacy of their feedback highly questionable.

12 July 2025
Unprompted review
Rated 1 out of 5 stars

“This was by far the worst experience…

“This was by far the worst experience I’ve ever had. I booked my airline tickets through them, and they were completely dishonest in their dealings. They provided false information regarding the ticket details, and when issues arose, they refused to take any responsibility or offer any assistance. I felt cheated and deceived. It’s clear to me that they prioritize taking people’s money over providing honest and reliable service. I would strongly advise others to avoid them at all costs.”

19 June 2025
Unprompted review
Rated 5 out of 5 stars

I found my dealings with Best Price…

I found my dealings with Best Price Travel a very positive experience. Their representative John was helpful and very responsive to all questions and concerns. The pricing of their tickets was also very competitive. I would definitely recommend them.

5 July 2025
Unprompted review
Rated 1 out of 5 stars

This is a complete fraud company

This is a complete fraud company. some indian will answer your call saying she is grace or jenny but they are really a scammers sitting somewhere in India. I've already raised a dispute with my bank to get my money back stating I have been scammed. Please reach out to your bank immediately if you have recently bought a ticket from here.
PLEASE DO NOT BUY TICKET FROM THIS WEBSITE.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

I’ve booked fiji flights n other…

I’ve booked fiji flights n other flights with Best Price Travel with consult Ruby
She’s one of the best very helpful n knowledgeable person n helped me booking my flights i would recommend everyone to contact Ruby to book their flights for anywhere in the world she’s very helpful

24 June 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

They collected my money, cancelled the booking unilaterally and have not returned my money after 8 days. I have been on the phone everyday. Stay away from this travel agency. Every time I phone them, it is a long duration hold after I explain the situation. Eventually they come and state they will get back but of course they dont. Every time you call they say a Wendy will get back but the mysterious Wendy never does. I am looking at complaining to ACCC and the Consumers Federation as this business is clearly a scam which uses customer funds as no interest loans.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Steve . The travel advisor

Steve is patient . Listens customer’s situation and provides array of options to choose from.
Clear and practical communication.
Wish Steve a good luck

19 June 2025
Unprompted review
Rated 1 out of 5 stars

Refund for cancellations

I cancelled tickets in dec 24, I was told it would take 14 weeks for refund, 6 months later still waiting . Each time I call it’s a different excuse. Will never use them again. The worst customer service experience I have ever had. Worst company ever

20 December 2024
Unprompted review
Rated 1 out of 5 stars

BEWARE OF BEST PRICE TRAVEL

BEWARE OF BEST PRICE TRAVEL! Do not use. I bought a Qantas international ticket, received an itinerary and booking reference number by email, which appeared on the actual Qantas app with the correct details, just like it should. Two days later I received an email from BP Travel telling me my flight was no longer available. Lo and behold, my ticket had vanished from the Qantas app and I'm left high and dry with no ticket, and $2K out of pocket. Assurances of a refund are unconvincing. This scam appeared on SkyScanner, which I thought was safe. Be careful!

13 June 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!!!!!

SCAMMERS!!!!!! DO NOT USE.

First, I had to make multiple calls just to get the confirmation email. After multiple calls, I finally got the the confirmation after 4 days.
Then when I checked my booking with the airlines, it was on hold as they had not finalised payment with them.
Please also note that up until this point I had multiple confirmation from themselves ( pre purchase and after purchase - both screenshots and email) that my departure checked luggage weight was 30kg.

It took another 2 days and multiple calls, for them to finalise the payment.
After the payment was finalised to the airlines by them, I got another confirmation email and now all of a sudden my departure luggage weight has dropped to 23kg.

Then I called them again saying why the price has dropped, they gave me excuse that airlines has dropped it and they can't do anything. But I also had another ticket from another agent where it still is 30kg for the same flight so I know for a fact that it is just an excuse.

A very stressful and nightmare experience from day 1. Lost money as now I can't get a refund and need to add more luggage. Considering everything, I am now scared that my booking itself will be cancelled.

All the positive reviews are for Milly, Ruby, Steve. But despite talking to them over 20 times, never heard from any of these people.

I still have all the screenshots and email as proof.
PLEASE DO NOT USE THIS 🙏🙏

13 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look