This company is completely incompetent…
This company has terrible customer service. They used sub contractors who did not understand English so we could not communicate with them. We spent $10,000.00 on a new furnace and A/C unit. The furnace duct work was not installed properly, they dragged the new A/C unit on the gravel so it got major scratches along one side, they did not wear masks in our house even though it was a pandemic & required under the public health standards, left dozens of their dirty cigarette butts and other garbage on the ground where they installed the A/C unit and around the outside of the house. The owner said he would rectify the furnace problem and replace the panel on the A/C unit in the spring and provide touch up paint. None of which has taken place to date. We have left three phone "messages" because nobody answers the phone and sent several emails. NO RESPONSE! WOULD NOT RECOMMEND THIS COMPANY. Once they get your money you never hear from them again!
UPDATE: ONE YEAR LATER, the owner SUPPOSEDLY came to fix the problems.
UPDATE: 3 years later, we had a different company come to look at the furnace air cleaner. While they were here, they said the company that installed the furnace damaged the furnace circuit board by breaking one of the terminals.( I believe it is the "C" terminal)
Because they had damaged the circuit board terminal, the Best Climate installers connected the wires incorrectly. We were also informed that the furnace motor was only operating in the first stage. The second stage was never initiated so our high efficiency furnace was never operating efficiently. As a result of this our four year old furnace now requires a new circuit board. They will also have to rewire everything.
STAY AWAY