After having moved into a new shop, changing to an LLC and all the chaos that involves, getting much-needed equipment to service vehicles was next to nonexistent. Best Buy Equipment worked with me to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have purchased several items from Best Buy Auto Equip for our shops and Cosmo has always taken care of us. Always easy going and knowledgeable making sure I get the equipment that fits my needs.
Customer service was excellent! Representative directed me to a better prouduct they sold for my needs. Very friendly service and listened to my needs to match me up with the correct product I needed.... See more
Great customer service! Price was best I found anywhere, in fact I thought at first it was a scam, but after talking to a representative that I could easily understand I was no longer concerned!
Company details
Written by the company
Best Buy Automotive Equipment has been in business since 1987 years with over 80 years of combined staff experience. Offering expert advice, great prices, quick financing, product delivery and installation, we make it easy to equip your shop the exact way you want it!
Best Buy Automotive Equipment is a Professional Auto Equipment Company
Written by the company
- Our Goal Has Always Been to Sell Quality Products at Competitive Prices
- Best Buy Automotive Equipment is one of the largest automotive repair equipment dealers in the U.S. We stock thousands of items at our warehouses It is the volume of business we do that allows us to bring you both the best prices and quality products. Best Buy Automotive Equipment's #1 concern is taking care of you the customer. We are fully staffed with a technical support team to assist you with any questions or service related issues you have and if we don't know the answer we'll find it for you. Our warehouses have Show rooms for you to check out our equipment as well as fully stocked parts rooms for service after the sell.
Contact info
42660 Rio Nedo Rd, 92590, Temecula, United States
- 855-275-5141
- info@bestbuyautoequipment.com
- www.bestbuyautoequipment.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was able to place an order and later…
I was able to place an order and later informed they didn’t have it. It was on back order. Did not send updates, I had to call in to get updates.
13 April 2026
Reply from Best Buy Automotive Equipment
Thank you for the feedback, and we're sorry the communication didn't meet your expectations. Looking at our records, it looks like our team emailed you the same day you placed your order online on 4/13 to let you know the item was on backorder with an estimated one-week wait. When you called on 4/24, we provided an update that the backorder had been pushed an additional week, and your order shipped 5/1 with tracking sent the same day.
That said, we hear you that proactive updates between those touchpoints would have been better than waiting for you to call. We'll use this as a reminder to check in more regularly with customers waiting on backordered items. We appreciate your business and the chance to improve.
Had an issue with my order and I…
Had an issue with my order and I accidentally ordered 2 combos and the Best Buy team corrected this for me quickly and we're curtious
13 May 2026
Very efficient and courteous
Very efficient and courteous. Good price. So far so good. Anxiously awaiting my Lift.
12 May 2026
Great price and easy to maneuver around…
Great price and easy to maneuver around the website. Will be ordering again from Best Buy Automotive
10 May 2026
Polite courteous staff
Polite courteous staff. Excellent product knowledge. Answered every question I had.
8 May 2026
Top-notch Customer Service
Customer service is absolutely top-notch. I’ve honestly never dealt with a business that responds almost as fast as ChatGPT; they are always available and lightning-quick to answer even the most urgent phone inquiries, and on top of they have the lowest pricing and still would help you get discounts for huge orders. that's just insane
A huge shout-out to Max and Bernie! You guys are absolute Rockstars!
8 May 2026
They do what they say.
Anthony was friendly, knowledgeable, and professional. He answered all my questions and followed thru with everything he said he would do in a timely matter.
4 May 2026
Anthony and Cosmo both very…
Anthony and Cosmo both very informative. Made the process easy
1 May 2026
I will let this company how well it is…
I will let this company how well it is doing once I get my delivery
30 April 2026
2nd time around for a 4 post lift
2nd time around for a 4 post lift; assembly is a little tricky but I now have a little experience at it!
29 April 2026
Cosmo was great to work with
Cosmo was great to work with! Very professional and easy to deal with.
29 April 2026
My customer service person was Anthony
My customer service person was Anthony. All I can say is ya'll need to do whatever it takes to keep this guy. He was professional, knowledgeable about all products, he was also very patient and wasn't pressuring me for the sale. I foresee Anthony in upper management in the near future. On to constructive criticism; at one point in my sale (several weeks after my down payment) I was inquiring about my shipping date, I was transferred to someone in shipping. The gentleman did not have an immediate answer and needed additional time for investigation. I was told he would call me back and email his response as well. I received neither. All in all, this was a positive buying experience and would recommend your company to others. Please feel to reach out with any questions concerning my experience.
27 April 2026
They made it very easy
Everyone was very responsive and easy to work with, I highly recommend!
28 April 2026
Bernie in sales gets the job done right…
Bernie in sales gets the job done right and seems very interested in customer satisfaction
24 April 2026
Anthony in sales support was excellent
Anthony in sales support was excellent. I ended up buying a lift but had many, many questions. He answered each and everyone. Took a few weeks start to finish but never felt rushed.
Good prices. Good support.
23 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.