These people are thieves, they took advantage or i would even consider that it was pure theft while vacationing in Venice. I negotiated a rate for a substantial amount of Euros against CAD, after set... See more
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If there was an option to give negative star on this company I would have given negative. Avoid this money exchange at all cost. They are absolute scammer. The exchange rate they offer is way belo... See more
I exchanged £50 and received only €50 at 'Best and Fast Change España' on La Rambla 114, Barcelona, even though the official exchange rate that day was around 1.17. The lady at the counter also pr... See more
Money changer chain where the staff actively cheats and misleads u by taking about their excellent rates specifically repeatedly and then slips in a 19.9% sales commission on total amount. And re... See more
Company details
Information provided by various external sources
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Contact info
Via Roma 1, 50123, Firenze, Italy
- www.bestandfastchange.it
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Predatory exchange rate fee
Predatory exchange rate fee — it is shameful that the Italian state allows an agency of this level to operate. I will file a lawsuit, and I advise others harmed by this company to do the same.
Note:
1 – Try to cancel the transaction and get your money back, and they will give you an excuse that they cannot cancel the operation — a form of “theft within the law.”
2 – Note that they do not have a Google page or social media presence, probably to prevent victims from making complaints and discouraging “future victims.”
I ADVISE CURRENT VICTIMS TO REPORT TO THE COMPETENT AUTHORITIES, ATTACHING THE TRANSACTION RECEIPT. AND I ADVISE FUTURE VICTIMS THAT, IF THE SAME THING HAPPENS TO THEM — IF THE ATTENDANT REFUSES TO CANCEL THE TRANSACTION AND RETURN THEIR MONEY — THEY SHOULD NOT LEAVE THE ESTABLISHMENT, AND SHOULD CONTACT THE LOCAL POLICE AND WAIT AT THE PREMISES.
*****
Commissione di cambio predatoria — è vergognoso che lo Stato italiano permetta a un’agenzia di questo livello di operare. Presenterò una causa legale e consiglio anche agli altri danneggiati da questa società di fare lo stesso.
Nota:
1 – Provate a cancellare la transazione e a riavere i vostri soldi, e vi daranno la scusa che non possono annullare l’operazione — una forma di “furto dentro la legge”.
2 – Notate che non hanno una pagina su Google né una presenza sui social media, probabilmente per evitare che le vittime presentino reclami e scoraggiare “future vittime”.
CONSIGLIO ALLE VITTIME ATTUALI DI DENUNCIARE ALLE AUTORITÀ COMPETENTI, ALLEGANDO LA RICEVUTA DELLA TRANSAZIONE. E CONSIGLIO ALLE FUTURE VITTIME CHE, SE LORO STESSE SI TROVASSERO NELLA STESSA SITUAZIONE — SE L’OPERATORE SI RIFIUTA DI ANNULLARE L’OPERAZIONE E RESTITUIRE I SOLDI — DI NON LASCIARE IL STABILMENTO COMMERCIALE, DI CONTATTARE LA POLIZIA LOCALE E DI ATTENDERE AL POSTO FINCHE ARRIVANO.
I would like to report that this…
I would like to report that this establishment engages in deceptive practices. At no point did they disclose a 30% commission, which was only deducted after the transaction. They attract customers with a seemingly favorable exchange rate and even offer discounts for larger sums, only to conceal their profit through undisclosed fees. Such practices should be thoroughly investigated by the appropriate authorities.
This is a scam!!!
This is a scam!!!
I got 65 euros for $120
I didn’t notice at first then the rude lady refused to give me a refund
AVOID this scammers !
I don't understand how the government let them do it
I don't understand how the government let them cheat and take money from people.
They have big signs that they paid well but they don't say nothing about changing 20% until you receive the money and is in a small sheet in the window
Theives
Thrives. Undisclosed charges of 20%.
No reverse of transaction
Complete rip off
Ruthless people
Ruthless people - ripping people off and not caring about it. Do no use these people.terrible terrible rate. Changed £40 and got €33 and they wouldn’t change it back.
The woman at the currency exchange…
The woman at the currency exchange office was extremely rude, and on top of that, she offered an exchange rate much lower than the standard— basically trying to rip off customers. When I refused the transaction, she got angry and tried to separate my husband and daughter from me, saying she could give a different rate. I asked for my 150 euros back, and she practically threw the money at me from behind the counter while grumbling.
I told her she was being very rude and that no one has the right to treat customers like that, and that she should get a grip. She kept muttering in her own language. I told her I would never exchange money there again and walked out.
Prague is an amazing place, but unfortunately, I can’t say the same about its people.
Avoid this place at all costs
Avoid this place at all costs! They lure you in with a good exchange rate but fail to mention the shocking 20% exchange fee until it’s too late. I exchanged £140 and got only €111. I immediately asked for the transaction to be reversed, but they refused. Total rip-off and very dishonest practice
A complete Scam
A complete Scam
I exchanged £100 and was given 77euros when I raised this lady said not my fault complain to email address on recipet would not change back or cancel transaction. Don't go near this exchange should we shut down.
19.90% comision and is not advertised…
19.90% comision and is not advertised properly
They are hiding this commission
the lady did not tell us about the…
the lady did not tell us about the 19.90% tax rate they had, when I came back and told her that, she pointed and said we don’t need to tell you if it’s on the screen, but it was only showing it in Italian and not in English, and she knew we only spoke English. I was asking questions on behalf my parents until they came because it’s difficult for them to understand the numbers. I simply told her I understand you tax that much but it’s much better if you tell us that before hand, otherwise we will take out money somewhere else, she got aggressive at me, and as I’m only 16 years old, me and my mother walked off. She then proceeded to chase us and say she’s calling the police as appartley I was ‘recording her’. I showered her my phone and the only recording was of a wall. She then scuffed and walked off as we told
Her I was 16. This is unacceptable behaviour for a grown woman working in an airport, and threatening to call the police because I stood my ground is diabolical behaviour, I was not aggressive and I told her I was very understanding but it would just be better if she told us the tax rate!
Changed £500 at a rate 1.15 to be given…
Changed £500 at a rate 1.15 to be given 434 euro. Lost over 130 euro with dodgy maths. Con artists and thieves
I got scammed.
I wasn't paying attention and they scammed me. The exchange rate was 1.24 US Dollars to Euros. I gave them $50.00 US and got back 27.25 euros.
Scam
Scam. We are taking legal actions. This places should be closed, as it damages the reputation of the country. In the night I saw sketchy (cannot write about it) things going on in one of its shop.
!!!!!!
Poor service and i lost all my money , Check out the use instead of written at the foto bio
Be extremely careful!
Be extremely careful! Clarify the course in advance! I was able to experience at Palma de Mallorca airport that the purchase rate for GBP was 25% below the comparative rate at reputable banks. In the exchange offices in Palma you can get much better rates.
Ripped off 40 euros!!!
I should have been given 140 euros but only given 89!
Don’t go there a rip off sign said 0 commission for cash rate 122920 for £110 But was only give 89.50 euro!
Stay away
**Title: Disappointing Experience at Best and Fast Change**
**Title: Disappointing Experience at Best and Fast Change**
I recently had a frustrating experience with Best and Fast Change in Venice that I feel compelled to share. On [insert date of transaction], I exchanged GBP 290.00 for EUR 246.95. Unfortunately, the service I received did not meet my expectations and raised several concerns.
Firstly, I felt that the rates provided were not transparent, and I was not adequately informed about additional fees or charges that would be applied. This lack of clarity led to a significant difference in the amount I received compared to what I anticipated based on the advertised rates.
Moreover, when I attempted to address my concerns with the staff, the response was unhelpful and dismissive. I left feeling dissatisfied and taken advantage of. I believe that exchanges should uphold transparency and customer service, and my experience at Best and Fast Change failed in both aspects.
I hope my review will help others make informed decisions and encourage the business to improve its practices.
Don’t exchange here!!!
Yesterday, I went to the Sorrento- Via San Cesareo location and was very disappointed. I originally wanted to exchange $100 for euros but the woman stated that I would receive a discount if I exchanged more. I ended up exchanging $300 and only received 193.75 euros. As soon as I counted the money I realized that she didn’t give me enough and then only did she proceed to say that she charged 20% commission. She never mentioned commission and pointed to the sign and said we should read. I politely asked for my money back as she never stated the commission and she refused. Don’t exchange your money here!!!!
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