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berlook.com Reviews 

3,217
•
TrustScore 4.5 out of 5

4.4

Swimwear Store
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Review summary

Created with AI, based on recent reviews

Considering 982 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and appealing design of the products, often noting their durability and how well they fit. Many reviewers appreciate the responsive and helpful customer service team, who assist with inquiries and order changes efficiently. However, some customers experienced issues with delivery times, noting that orders could take a while to arrive or that tracking information was not always clear. Additionally, a few people found sizing to be inconsistent or confusing, sometimes receiving items that were too small or too large despite following guides. There were also instances where order information, such as item availability or pre-order status, was not clearly communicated.

What people talk about most

Product

Customers consistently note positive experiences with product quality, fit, and design, often praising the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the superb quality, high-end feel, and... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast shipping and quick arrival... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy,... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, responsiveness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I liked the shopping experience. The sizing was confusing because it would say both cup size but then inch/cm measurements. Well I'm an XS in measurement, but a 32C in cup size. So you recommended t... See more

Rated 4 out of 5 stars

The sizing doesn’t meet expectations- though I accept I always struggle with bikini sizing due to my bigger bust. The customer service team are great. They offered me a gift voucher instead of a r... See more

Rated 4 out of 5 stars

I really love the material and color of my new bikini. I did size up and it’s a little too big for my liking but fine enough to keep. But even then the fit still is better than anything else I can fin... See more

Rated 4 out of 5 stars

A really great selection of bikinis but they were sold out in many sizes. Other than that, the products are great. The website is easy to navigate and the sales process is very straightforward. Th... See more

Company details

  1. Swimwear Store

Written by the company

BERLOOK is a fashion brand that prioritizes sustainability and ethical practices. At BERLOOK, you can discover a range of sustainable boutique swimwear options including swimsuits, bikinis, one-piece swimwear, and beachwear - all at an affordable price point.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(3,217)

1,029 reviews in the last 12 months

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Rated 4 out of 5 stars

The exchange process was fairly easy

The exchange process was fairly easy. They gave me a store credit not fully but they allowed for me to keep my old swimsuit and donate it to someone which is amazing instead of shipping it back to save carbon footprint!!
When I went to go buy my new swimsuit I tried using the discount code since the site said BOGO 45% off for the whole site but when I went to check out it said my items were eligible for it. Over all I like the swimsuit. I’m anxious how my new one will turn out! Great customer service!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

The products I've ordered

The products I've ordered, sport tops, are the same as the images and have a good quality, the size is also correct as shown in the page.
I like that they are congruent with the ecology intention, because the package has few paper.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Loved!

I absolutely loved this bathing suit! It's very difficult to find affordable bathing suits now, and Berlook provides the perfect midground between quality and price. The colors of the suit were vibrant, the material soft, and the fit was perfect!

9 June 2026
Unprompted review
Rated 4 out of 5 stars

Great bikini brand

A really great selection of bikinis but they were sold out in many sizes. Other than that, the products are great.

The website is easy to navigate and the sales process is very straightforward. They also WhatsApp you to confirm. This is my second order from Berlook and the swimwear is worth the money. It is good quality and lasts well. The fit is good too.

20 June 2026
Unprompted review

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