After around 8 years of regular use my Berghoff Eurocast non-stick Sauté pan both on the hob and in the oven it finally started to lose its non-stick properties. It did still work but not as well as I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wow. Great, responsive and efficient service. I had bought and received a 28cm berghoff saucepan replacement lid. The item cracked on 2nd use on the hob. When I contacted the company, I received an al... See more
Company replied
Update on a poor review from 4hrs ago. I ordered the item again this afternoon (replacement lid that got broken by me!) and received a prompt, pleasant reply from the company apologising for previous... See more
Company replied
We purchased a frying pan that did not work on our induction hob due to its size. We contacted Berghoff who offered to replace it for a larger size. The whole process was faultless. We cannot prais... See more
Company replied
Company details
Written by the company
The official UK distributors of BergHOFF Eurocast Professional Series Cookware found online at www.berghoffgb.com and at consumer shows and exhibitions nationwide. The BergHOFF Eurocast range of cookware comprises some of the latest technology in lightweight, fat-free, non-stick cookware with detachable handles and oven proof glass lids that is suitable for all hobs including induction!
Contact info
PO Box 1229, AL1 9HR, St Albans, United Kingdom
- 02082072228
- sales@berghoffgb.com
- www.berghoffgb.com
4.4
Excellent
760 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Although the website was confusing
Although the website was confusing, the lady I spoke to on the phone was extremely helpful
19 November 2025
Reply from BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Haven't received my glass lid and this…
Haven't received my glass lid and this is the second time I have ordered. First time courier lost it! Have been waiting since 18th November.
Very poor postal service they use. DX
I still have not recieved my product and will now be buying my lid from another place. Such a shame it has still not arrived.
18 November 2025
Reply from BergHOFF Eurocast Cookware
Good afternoon,
Thank you for your review.
Unfortnately it would appear that we have been let down on this occasion by our couriers. We despatched your order to you on the day we received it and as soon as we were notified that they had lost your original parcel, we despatched a replacement without hesitation.
Although we will always do our utmost to provide the best service possible, it is not possible for us to take full responsbility for 3rd party couriers and on this occasion, we are not sure what more we could have done to assist you along the way.
We are glad that you have now received your replacement lid and will feedback this information and your dissatisfaction to the courier company that we use.
Kind regards,
BergHOFF
What a superb product
What a superb product
In fact I think the small fry pan with lid is the only thing that actually stopped my house from burning down 🥲
On a very bad brain fog day I left the house with the pan on the gas and was out 2hrs 4mins and returned home to the house upstairs and down full of smoke couldn’t see more than an a few inches in front of me and the pan was glowing orange threw the smoke 😬how it didn’t combust can only be is down to it’s superior quality in my opinion
Sadly that day we lost all our family pets except the tortoise 🐢 which was devastating
Of course
I contacted the company to ask if I could renovate the pan and they very kindly sent me a New one what an amazing company
Can only highly recommend them as company with a great product
3 November 2025
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Julie,
Thank you for your 5* review of BergHOFF!
What an incredible story! We are so sorry to learn of the sad demise of your household pets but we are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Great customer service
I had a faulty handle on one of my pans. I wrote explaining and was asked for some pictures. Once sent, Jacquie apologised and immediately dispatched a replacement, which arrived 2 days later. Great customer service, no arguing, fast responses and replacement. Thank you BergHOFF and Jacquie.
19 November 2025
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Teri,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Small frying pans do not work on induction
Purchased a set of Eurocast pans and generally satisfied however when we got a new kitchen and went from a gas hob to induction we discovered that the small frying pan does not work. We contacted customer service who informed us that some small pans do not work on induction and offered to replace our small frying pan with a larger frying pan (which we already have) provided we pay for it (at a discounted price) I feel that their claim that the pans work on all hobs is misleading and should have resulted in a refund or free of charge replacement.
16 November 2025
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Robert,
Thank you for your review of BergHOFF Cookware.
Please note that the Eurocast range is designed to work on all hobs including induction. In the rare event that there are any compatability issues with new cookware before use then of course these items would be replaced / exchanged / refunded. Unfortunately that becomes more difficult when an item has been used for several months.
Please be advised that issues of compatability with certain induction hobs are thankfully extremely rare and usually by selecting a ring on your hob that is 2cm smaller than the base of the pan will solve the issue and the pan will work without a problem.
Kind regards,
BergHOFF
Need an option not to have a lid and handle
Would have been better for returning customers to have the option not to have a glass lid nor handle... we seem to have a growing collection!
Excellent product and now our only go to company for a pots and pans!
25 October 2025
Reply from BergHOFF Eurocast Cookware
Hello Mark,
Thank you for your positive review of BergHOFF!
We are so pleased to read that you are happy with our products! Please be advised that all pans are supplied with handles (and if applicable lids) to avoid any confusion to new customers who are placing orders.
We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Product met all expectations and now…
Product met all expectations and now completes our Burghoff set of cooking collection
Delivered on time
Great service
23 October 2025
Reply from BergHOFF Eurocast Cookware
Hello Karina,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
great service
After breaking a lid, ordered a replacement from Berghoff. Arrived 5 days later. Excellent service
19 October 2025
Reply from BergHOFF Eurocast Cookware
Hello Sue,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Ordered on line very easy and was…
Ordered on line very easy and was delivered within 2 days, very happy with the whole process
18 October 2025
Reply from BergHOFF Eurocast Cookware
Hello Angela,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Quality products
Quality products easy to clean and excellent customer service. I have bought a few times from Berghoff first time at the ideal home exhibition in London.
1 November 2025
Reply from BergHOFF Eurocast Cookware
Hello Mary,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Excellent products and service
Excellent products, that were demonstrated and explained very well. Used daily. Had the need to contact customer service over one very minor issue and they responded vey quickly and efficiently and ensured that I was happy with the outcome. I would recommend both the company and the products with no hesitation.
31 October 2025
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Andy,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
My pan arrived very quickly well…
My pan arrived very quickly well packaged . I have pans from years ago and love them, so bought this one as a gift. They are equally as happy. Keep up the good service to match the great product
29 September 2025
Reply from BergHOFF Eurocast Cookware
Hello Mary,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Best Cookware I have ever used
Have been using this brand for many years now, and after someone using the wrong implements on my large Sauté pan and damaging it so badly that I had no option but to replace it, managed to get one in the sale, it was delivered within 3 days of placing the order, well packed as well. so after seasoning it as per instructions I now have a loverly new pan to start using again, I am really happy
21 September 2025
Reply from BergHOFF Eurocast Cookware
Hello Richard,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
We purchased a frying pan that did not…
We purchased a frying pan that did not work on our induction hob due to its size. We contacted Berghoff who offered to replace it for a larger size.
The whole process was faultless.
We cannot praise thier customer service enough.
We have several Berghoff products which are superb. Thank you Berghoff, highly recommend.
9 October 2025
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Ian,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Great everyday pans
I have been using berghoff pans for many years, I especially like the baby frying pan and larger sauté pan. I have just bought new frying pan as they get used almost ever day. It arrived the next day so great service.
1 October 2025
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Superb customer service
I have a set of these excellent robust pans but needed a replacement fry pan. Unfortunately I managed to order the wrong size. They could not have been more helpful and efficient.
8 October 2025
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Using the website was easy
Had to get a replacement lid, it was good value for money and free postage.It was on my door step before I new thank-you
20 September 2025
Reply from BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
excellent customer service
excellent customer service. I purchased 7 piece cookware set from Costco. One handle broke after one year. I asked Customer service and they are sending a new handle.
Very happy 😊 via
3 October 2025
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Irena,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Berghoff cookware is great
Berghoff cookware is great. We have a vast array of their cookware from saucepans, roasting trays, frying pans to a variety of griddle pans. They are so useful as they can be used both on the hob and in the oven, making them versatile, especially as the handles are easy to remove. This also means that without the handles, they are easy to stack in the pan drawer They do not stick and can be used without oil, making them good for people who are conscious of their diet. The customer service I experienced this week has been excellent, solving my issue quickly and most satisfactorily. Well worth buying in my opinion.
3 October 2025
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Catherine,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
We love your pans
We love your pans. We use them pretty much every day. Recently we purchased a new pan at a show but before use we noticed the lid was cracked. This wasn't covered by the warranty but The London China Company replaced lid without any fuss
7 September 2025
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Rupert,
Thank you for your 5* review of BergHOFF!
We are sorry to hear about your initial experience but are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.