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4.3
14 reviews
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First class service from the start of the process up to delivery. Couldn’t ask for more from Michael and Blake. Top blokes
Reply from Bentleymotorgroup
Thank you so much for your fantastic review! We’re delighted to hear you received first-class service from start to finish. Michael and Blake will be thrilled to hear your kind words - we’ll be sure to pass them on.
Enjoy your new car, and thank you for choosing us! 🚗🙌
In May/June I bought a Picanto advertised as a “hand-picked” Kia Assured Used car, with benefits including “a minimum of 12 months roadside assistance”.
At face-value the pre-sale process and delivery of the car on the day were great, with the same really friendly and never pushy young salesman mentioned by another reviewer.
As part of getting an acceptable price for the car, I was very careful to negotiate the benefit of a free first service for the car (which was 10 months old), as a timely service history is crucial for Kia’s 7-Year Warranty. The salesman and sales manager were both directly involved in discussing and agreeing this free service prior to delivery, which would save me around £200 (or so I thought!).
My final face-to-face request, as I drove the car away on 3rd June, was for details of the RAC cover. Three follow-up emails, a phone call and six weeks later I’m still later waiting, and of course driving around with no breakdown cover. I was even told that this benefit has ended, but logging a call with Kia quickly sorted that one out.
It’s a shame to be highlighting such a simple matter, but after five weeks of ‘radio silence’ what else is to be done, especially when the last words to me were that it was ‘going to be sorted’.
Another perhaps not-so-small point is that it turns out the car had already had its first service two weeks before I even viewed it (“to make it more appealing” apparently, as I found out afterwards, but bizarrely this wasn’t advertised or mentioned at the time!). So it was a pointless and worthless negotiating point and it seems I was mis-led about this?
Some might see these as minor I know, but attention to small details has detracted from what could have been a faultless first experience.
Reply from Bentleymotorgroup
Thank you for taking the time to leave your review.
Firstly, I am pleased to hear that you found the sales process straightforward and that our salesperson provided a friendly, no-pressure experience. We always aim to make purchasing a vehicle as easy and enjoyable as possible.
However, I am sorry to read of your frustration regarding the roadside assistance documentation and the communication you received afterwards. The roadside assistance is administered through a third-party provider, and unfortunately there appears to have been a delay in the information being issued. While this is outside of our direct control, we should have kept you updated throughout the process, and I apologise that this did not happen.
With regards to the service, the vehicle had undergone its first scheduled service prior to sale as part of our preparation process. Our intention was to ensure the vehicle was presented to the highest standard and that the next owner would have complete peace of mind. I appreciate, however, that this should have been communicated more clearly during the sales process, particularly as servicing formed part of the discussions surrounding the purchase.
We value all feedback, as it helps us improve both our processes and our communication. Thank you for highlighting these points, and I am sorry that what should have been a faultless experience fell short of your expectations.
Kind regards,
James Beatham
General Sales Manager
Bentley Motor Group Keighley
Great service and welcome from both James Betham (Sales Manager) and James Hardgrave.
Both were able to accommodate our needs with a great deal on our part exchange and our new Omoda7. They communicated with up when the car arrived and were able to turn the car around quickly so my wife could take it away for the weekend.
Reply from Bentleymotorgroup
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that James and James were able to provide the level of service you expected and help find the right solution for your part exchange and new OMODA 7. It's great to know that the communication throughout the process and the quick turnaround made everything as smooth and convenient as possible for you and your wife.
We truly appreciate your kind words and your business. We hope your wife is enjoying her new car, and we look forward to welcoming you both back in the future.
Best regards,
Bentley Motor Group
Anish Singadia provided excellent service from start to finish. He was professional, approachable, and incredibly helpful throughout the whole process. Nothing ever felt rushed or pressured, and he always took the time to answer questions properly and keep everything clear and straightforward.
His communication was spot on, and he made the experience smooth and stress free. You can tell he genuinely cares about customer service and making sure people feel looked after.
Really appreciated his patience, honesty, and overall attitude. A real credit to the team and I’d highly recommend dealing with him.
Reply from Bentleymotorgroup
Thank you for taking the time to share such kind feedback.
We’re really pleased to hear that Anish provided you with a smooth and stress-free experience from start to finish. He takes great pride in offering clear communication and making sure customers feel supported at every step, so it’s wonderful to see that reflected in your comments.
Your appreciation of his professionalism, patience, and honesty means a lot, and we’ll be sure to pass this on to him and the wider team.
We truly value your recommendation and look forward to assisting you again in the future.
I recently purchased a car from Bentley Motor Group and couldn't be happier
with the experience. From start to finish, everything was handled
professionally and smoothly.
A special mention has to go to Patrick, the salesman who looked after me. He
was absolutely brilliant-friendly, knowledgeable, and never pushy. He took
the time to answer all my questions and made sure I felt confident in my
decision.
I'd also like to thank James, the sales manager, for securing me a cracking
deal. His effort to make the numbers work really made a difference and
showed genuine care for customer satisfaction.
Overall, a fantastic experience, and I wouldn't hesitate to recommend
Bentley Motor Group to anyone looking for a new car.
Reply from Bentleymotorgroup
Thank you for sharing your experience with Bentley Motor Group.
We’re delighted to hear that everything went smoothly from start to finish and that you felt well looked after throughout the process. It’s especially great to know that Patrick provided friendly, knowledgeable, and pressure-free support, helping you feel confident in your decision.
We’re also pleased to hear that James was able to assist in securing a deal that worked well for you, and that his efforts made a positive difference.
Your recommendation means a lot, and we really appreciate you taking the time to leave such detailed feedback.
We were looking for our next upgrade and thought we would try this place. I’m very glad we did! We dealt with a gentleman called Anish who was extremely helpful and explained things in a very enthusiastic but understandable manner. We have recommended Bentley Motor Group to all our friends!
Reply from Bentleymotorgroup
Thank you so much for your kind words and for choosing us for your next upgrade!
We’re delighted to hear that you had such a positive experience with Anish. He takes great pride in making the process both enjoyable and easy to understand, so your feedback will mean a lot to him.
It’s especially appreciated that you’ve recommended Bentley Motor Group to your friends—there’s no greater compliment. We hope you’re loving your new car, and we look forward to welcoming you back in the future!
Warm regards,
Bentley Motor Group Team
Great service when purchasing our new Jaecoo.
Reply from Bentleymotorgroup
Thanks for the great review-we’re really glad to hear you had a good experience buying your new Jaecoo.
Thanks again for your business, and we hope you’re enjoying the car. If you ever need anything, feel free to get in touch.
@Seema!
Please can you post this
From my perspective, the entire experience of purchasing our new car was made truly special thanks to Anish.
What stood out to me most was the care and thought he put into preparing the car for us. When we arrived for collection, he had arranged a lovely unveil that made the moment feel exciting and memorable—it wasn’t just handing over keys, it felt like a proper celebration. That attention to detail really meant a lot.
Throughout the process, Anish was incredibly supportive and reassuring. He guided us step by step, explaining everything clearly and making sure we felt completely comfortable with the car and all its features. I never felt overwhelmed or rushed—he was patient, knowledgeable, and always happy to help.
Even after we drove away, his level of care didn’t stop. The aftercare has been exceptional—he checked in to make sure everything was going well and made it clear that he’s there if we need any help or have questions. That ongoing support has given us real peace of mind.
It’s rare to come across someone so dedicated to customer satisfaction. Anish went above and beyond to make the whole experience smooth, enjoyable, and genuinely special. I couldn’t recommend him highly enough.
Reply from Bentleymotorgroup
We’re absolutely delighted to hear that your car purchase experience was such a special one, and that Anish was able to make it truly memorable for you. Creating moments like the unveil you described is exactly the kind of experience we strive to deliver, so it’s wonderful to know it meant so much to you.
Your comments about Anish’s care, patience, and dedication-from the initial guidance through to the aftercare-are greatly appreciated. We’re very proud to have team members who are so committed to ensuring our customers feel comfortable, supported, and valued every step of the way.
I’ll be sure to pass along your kind words to Anish; it will mean a great deal to him. Thank you again for your recommendation and for choosing us. We wish you many happy miles in your new car, and please don’t hesitate to reach out if there’s anything more we can assist with.
I recently purchased an Omoda car from Bentley Motors. Anish made the decision very easy for me. There was no pressure to buy at any point. He had excellent knowledge of the vehicle. Anish kept me up to date with regards to when the vehicle would arrive and made the whole process very easy and stress free. Since the purchase Anish has been in contact to ensure all was ok and have been invited back to ensure I know how all the various settings work as there are many on the Omoda!!!
Reply from Bentleymotorgroup
Thank you for your wonderful feedback!
We’re so pleased to hear that your experience purchasing your new Omoda was smooth and stress-free. Anish will be delighted to know that his knowledge, communication, and no-pressure approach made such a positive impact on your journey.
It’s great to hear that he kept you well informed throughout and has continued to support you even after collection-making sure you’re comfortable with all the features is something we take real pride in, especially with such a tech-packed vehicle!
We truly appreciate you choosing Bentley Motor Group and hope you enjoy every moment in your new car. If you ever need anything, we’re always here to help-and we look forward to welcoming you back again soon.
All the best,
Bentley Motor Group
I was looking to buy a nearly new Kia sportage so contacted Bentley motor group in Keighley and spoke to Matt. I had a test drive the same day and although they didn't have any suitable models for sale Matt said he would keep me informed of new arrivals . There was no pressure . A week later Matt informed me of a new possibility and arranged another test drive -success! Throughout the short process Matt was very helpful and informative but never pushy which made for the easiest car buying I've ever done!
Reply from Bentleymotorgroup
Thank you so much for your kind words and for taking the time to share your experience with Bentley Motor Group.
We’re delighted to hear that Matt was able to support you throughout your search for a nearly new Kia Sportage and made the process smooth, informative, and pressure-free. Providing a relaxed and helpful experience is exactly what we aim for, so it’s great to know Matt delivered that for you.
We hope you’re enjoying your new car, and if there’s ever anything more we can assist you with, please don’t hesitate to get in touch.
Wishing you many happy miles ahead! 🚗
Matt at Bentley Motors in Keighley made our buying experience hassle free. He made sure we understood all the details and was very patient answering our questions
Reply from Bentleymotorgroup
Thank you so much for your kind review!
We’re delighted to hear that Matt made your car buying experience smooth and hassle-free. Ensuring everything is clearly explained and taking the time to answer questions is exactly the level of service we strive to provide, so it’s fantastic to know Matt delivered that for you.
We truly appreciate your feedback and hope you enjoy your new car. If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Best regards,
Bentley Motors Keighley Team
Love my new car , it took a bit longer than expected to get it delivered but i was well looked after by the staff, (Matt ) he made the whole process very easy, and couldn’t do enough to help, thank you.
Reply from Bentleymotorgroup
Thank you for your kind words! We’re thrilled to hear that Matt made the process easy and that you felt well supported, even with the delivery taking a bit longer than expected. Enjoy your new car, and we really appreciate you taking the time to share your experience!
Matthew was great throughout the buying process from fully demonstrating the vehicle including a test drive, walking us through the ordering process, applying a reduction in price based upon updated offers in place at the point of collection and fully explaining the operation of all controls when we picked the car up. A really good experience and far better than experienced with other dealers previously.
Reply from Bentleymotorgroup
Thank you so much for your detailed feedback! We’re delighted to hear that Matthew made the buying process smooth and enjoyable-from the test drive to the final handover. It’s fantastic to know that you felt supported and informed every step of the way, and that your experience stood out compared to other dealers. We truly appreciate your kind words and hope you enjoy every moment with your new car!
Purchased a swift motorhome over the phone from Mark, price quoted was the exact price paid, everything was so easy from start to finish, the vehicle was waiting at the time arranged ready to go, i would definitely recommend, price was unbeatable. Thank you so much for an excellent experience.
Reply from Bentleymotorgroup
Thank you for your fantastic review! We’re delighted to hear that Mark made your Swift motorhome purchase so smooth and hassle-free. It’s great to know everything went exactly as planned and that you were happy with the price. We really appreciate your recommendation and hope you enjoy many wonderful journeys in your new motorhome!
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