Bensons For Beds - Worcester722 Reviews 

582
TrustScore 5 out of 5

4.9

Unit B2 Elgar Retail Park, Worcester, WR3 8HP Worcestershire, Worcestershire, GB


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Rated 5 out of 5 stars

From the first phone call to my local branch, to my bed being delivered my experience has been the best. The sales assistant Gary was extremely helpful, from that first phone call to the bran... See more

Company replied

Rated 5 out of 5 stars

Nothing was too much trouble, I have arthritis in 1 hip so finding the right mattress was important. With the help of Cherie I tried them all and found the most compatible one, together with a bed whi... See more

Company replied

Rated 5 out of 5 stars

Neil as your Worcester store was knowledgeable, helpful and friendly. He gave us time to look and offered advice when asked. When we started to talk about a specific bed that we liked he was able to... See more

Company replied

Rated 5 out of 5 stars

We visited the store after being given a credit by your Customer Service to use as a mattress purchased just over 4 years ago became defective. We chose a new one and found the members of staff we me... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Worcester722

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit B2 Elgar Retail Park, Worcester, WR3 8HP, Worcestershire, Worcestershire, United Kingdom

  • 1905759726

4.9

Excellent

TrustScore 5 out of 5

582 reviews

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4.9

All reviews

(582)

24,328 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The right bed with the right mattress gives the best night's sleep.

From the first phone call to my local branch, to my bed being delivered my experience has been the best.

The sales assistant Gary was extremely helpful, from that first phone call to the branch to guiding me through the types of beds and mattresses.

He was friendly, polite and very helpful. He made the whole experience of making my decision very simple to make.

The combination of bed and mattress has complimented my bedroom and given me the best sleep I have had in a long time.

I would recommend this branch and this member of staff to friends and family when they are ready to make that new bed purchase.

20 June 2026
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Reply from Bensons For Beds - Worcester722

We're so pleased to hear you had such a wonderful experience from your first phone call to the delivery of your new bed! It's fantastic that our team member provided such helpful and friendly service, making your decision-making process simple. We're delighted you're enjoying the best sleep you've had in a long time and appreciate your recommendation!

Rated 5 out of 5 stars

Very helpful and knowledgeable member…

KOVery helpful and knowledgeable member of staff. Made the experience very easy.

4 July 2026
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Reply from Bensons For Beds - Worcester722

We're so pleased you had a very easy experience thanks to our helpful and knowledgeable team member. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Nothing was too much trouble

Nothing was too much trouble, I have arthritis in 1 hip so finding the right mattress was important. With the help of Cherie I tried them all and found the most compatible one, together with a bed which I spent a long time changing my mind on! Thanks to the staff as their patience was pushed to the limit and I left a happy customer.

4 July 2026
Unprompted review
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Reply from Bensons For Beds - Worcester722

We are so pleased to hear about your positive experience finding the perfect mattress and bed. It's wonderful that our team was patient and helpful, and we're delighted you left a happy customer!

Rated 5 out of 5 stars

I got what I asked for

I got what I asked for. I was given choice around the parameters I had given. Booking the delivery was straight forward and it all went like clockwork.

6 July 2026
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Reply from Bensons For Beds - Worcester722

We're so pleased to hear that you received exactly what you wanted and that the delivery process was straightforward and efficient. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Cherie was extremely helpful

Cherie was extremely helpful and went out of her way to find a bed in our budget that met our needs. Cherie was friendly and nothing was too much trouble.

4 July 2026
Unprompted review
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Reply from Bensons For Beds - Worcester722

We're so pleased to hear that our team member was extremely helpful and went out of their way to find a bed that met your needs and budget. It's wonderful that nothing was too much trouble!

Rated 5 out of 5 stars

To purchase new mattress after original one was defective

We visited the store after being given a credit by your Customer Service to use as a mattress purchased just over 4 years ago became defective. We chose a new one and found the members of staff we met were all very polite, helpful and knowledgeable in dealing with this and using the credit against the transaction. Would certainly recommend the store to others.

2 July 2026
Unprompted review
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Reply from Bensons For Beds - Worcester722

We're so pleased to hear about your positive experience in our store! It's wonderful that our team was polite, helpful, and knowledgeable in assisting you with your credit and new mattress selection. Thank you for your recommendation.

Team Bensons

Rated 5 out of 5 stars

Neil was brilliant

Neil as your Worcester store was knowledgeable, helpful and friendly. He gave us time to look and offered advice when asked. When we started to talk about a specific bed that we liked he was able to talk about it knowledgeably and offer comparisons so we were certain we were making the correct choice.

16 June 2026
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Reply from Bensons For Beds - Worcester722

We're so pleased to hear our team member was knowledgeable, helpful, and friendly. It's wonderful they gave you time to look and offered excellent advice, ensuring you made the correct choice. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Cherie who helped me and all the team…

Cherie who helped me and all the team were helpful, kind and friendly.
Lovely place to shop.

27 June 2026
Unprompted review
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Reply from Bensons For Beds - Worcester722

We're so pleased our team provided a helpful, kind, and friendly experience. Thank you for your feedback!

Team Bensons

Rated 5 out of 5 stars

Had assistance with purchasing what I…

Had assistance with purchasing what I wanted. Alternatives shown. Delivery communication brilliant. Driver pleasant & helpful.

22 June 2026
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Reply from Bensons For Beds - Worcester722

We are so glad to hear you had such a positive experience with our team, from purchase to delivery. Your kind words mean a lot to us.

Team Bensons

Rated 5 out of 5 stars

Igel Nanotech 3500i

Ordered a Firm IGel mattress but found it too hard. I called after 3 weeks, and they exchanged for a medium under their warranty, no quibbles, no drama!!

14 June 2026
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Reply from Bensons For Beds - Worcester722

We appreciate you sharing your experience. We are glad we could ensure your comfort with a suitable mattress exchange.

Team Bensons

Rated 5 out of 5 stars

Gary was helpful and polite

Gary was helpful and polite. He introduced himself to me shortly after entering the shop. I didn’t feel rushed in any way. Gary was very knowledgeable.

6 June 2026
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Reply from Bensons For Beds - Worcester722

We are so glad to hear that our team provided such a positive and helpful experience. We truly appreciate your kind words.

Team Bensons

Rated 5 out of 5 stars

Neil quite clearly has a passion and…

Neil quite clearly has a passion and love for his job, he wasn’t pushy, just informative and gave us space to talk when we needed it. We will definitely return for another bed or two when we need them. Thanks Neil! Jackson and Katherine

10 June 2026
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Reply from Bensons For Beds - Worcester722

We're so glad you had such a positive experience with us! We appreciate your kind words and look forward to assisting you again.

Team Bensons

Rated 5 out of 5 stars

They were very helpful in the shop and…

They were very helpful in the shop and showed me different mattresses and the type of bed that I wanted. Went through the finance agreement so that I understood everything and provided me with the relevant paperwork.

13 June 2026
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Reply from Bensons For Beds - Worcester722

We're so pleased our team was helpful in showing you different options and explaining the finance agreement thoroughly. Thank you for your positive feedback!

Team Bensons

Rated 5 out of 5 stars

Quick and friendly

Quick, friendly and effieicient service, all at a good price.

7 June 2026
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Reply from Bensons For Beds - Worcester722

We're so pleased you found our service quick, friendly, efficient, and well-priced. Thank you!

Team Bensons

Rated 5 out of 5 stars

Great service

Gary spent a lot of time talking us through various options! He was very knowledgeable and didn't rush us.

6 June 2026
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Reply from Bensons For Beds - Worcester722

We're so pleased to hear our team member was knowledgeable and took the time to discuss your options without rushing you. Thank you for your feedback!

Team Bensons

Rated 5 out of 5 stars

Buying a bed made easy

Staff were extremely helpful and knowledgeable. Helped us make decisions easily. Always had a good experience here and always happy with purchases.

1 June 2026
Unprompted review
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Reply from Bensons For Beds - Worcester722

We're delighted our team was helpful and knowledgeable, making your decisions easy. We appreciate your continued satisfaction with purchases.

Team Bensons

Rated 5 out of 5 stars

THANK YOU TO ALL CONCERNED

THANK YOU TO ALL CONCERNED, FROM SALES TO DELIVERY. VERY KIND & PROFESSIONAL.

31 May 2026
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Reply from Bensons For Beds - Worcester722

We're so pleased our team provided kind and professional service from sales to delivery. Thank you!

Team Bensons

Rated 5 out of 5 stars

professional & knowledgable

The sales person was very knowledgable, professional and patient. Able to answer all of my questions and coming up with other suggstions.

2 June 2026
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Reply from Bensons For Beds - Worcester722

We're so pleased you had such a positive experience! We appreciate your kind words about our team member's knowledge and patience.

Team Bensons

Rated 5 out of 5 stars

Neil was extremely informative

Neil was extremely informative, gave us all the information to help us choose the right bed to suit our needs. Very impressed.

30 May 2026
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Reply from Bensons For Beds - Worcester722

We're so pleased our team provided all the information needed to help you choose the perfect bed. Thank you for your kind feedback!

Team Bensons

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