Both my wife and I went to the store in Cadle Fforestfach Swansea, we went several times before we made our purchase of 2 single Tempur mattresses we were helped on each occasion by an assistant cal... See more
Location
Switch locationUnit 6 West Swansea Retail Park, Cadle, SA5 4BA Swansea, West Glamorgan, GB
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Helpful member of staff in the shop. updates on the progress of my order. Delivery on the correct date and within the stated time slot. Helpful and experienced delivery men who assembled the bed and t... See more
Company replied
Wish we'd gone to Bensons for beds first instead of wasting our time at other bed suppliers. The sales girl was not pushy and gave us plenty of time to browse around the shop before approaching us. We... See more
Company replied
Absolutely amazing staff - so helpful. They tried to get us the best deals and just made everything easy. They left us alone to look around in our own time and didn't attempt to influence us into... See more
Company replied
Company details
About Bensons For Beds - Swansea707
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 West Swansea Retail Park, Cadle, SA5 4BA, Swansea, West Glamorgan, United Kingdom
- 1792796305
4.9
Excellent
319 reviews
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The staff lady ( Ailsa ) that serves us…
The staff lady ( Ailsa ) that serves us is nice and cares The purchase is efficient and detailed
28 August 2025
Reply from Bensons For Beds - Swansea707
We appreciate your positive feedback! We are so glad to hear that our staff is nice and caring and that the purchase was efficient and detailed.
Thank you,
Megan at Customer Care
All staff very welcoming made you…
All staff very welcoming made you comfortable about your purchase
28 August 2025
Reply from Bensons For Beds - Swansea707
We appreciate your feedback! We are so happy to hear that our staff made you feel comfortable and welcome during your purchase.
Take care, Megan at Customer care
The staff were very helpful so helpful…
The staff were very helpful so helpful and friendly service
12 August 2025
Reply from Bensons For Beds - Swansea707
We are happy to hear that our staff provided such helpful and friendly service! We appreciate your positive feedback and support. Take care,
Megan at Customer Care
Friendly helpful sales lady Ailsa.
8 August 2025
Reply from Bensons For Beds - Swansea707
Thank you for sharing your wonderful experience with Ailsa! We are delighted to hear that she provided you with exceptional service. We appreciate your support and look forward to assisting you in the future, Megan at Customer Care
Helpful and friendly
The 3 staff members we dealt with were really helpful and not at all pushy. They were also honest about problems they have had with the mattress we intended to buy
8 August 2025
Reply from Bensons For Beds - Swansea707
Thanks for the positive feedback! Our team takes pride in providing excellent customer service and we're glad you had a great experience. Honesty is always our top priority and we're happy we could assist with your mattress purchase. Come back and see us anytime, Megan at Customer Care
Staff were friendly,honest and very…
Staff were friendly,honest and very helpful. I’m happy buying mattresses from there first time.
29 July 2025
Reply from Bensons For Beds - Swansea707
Thank you for your kind words! It was such a pleasure to assist you and we're thrilled to hear you had a positive experience buying a mattress from us. We appreciate your business and look forward to seeing you in the future, Megan at Customer Care
Customer care is fantastic
The customer care is fantastic. We were helped by Shannon both times we bought beds from Bensons in Swansea. She made the whole thing easy and pleasant, plus she was very patient and nothing was too much trouble for her. Thanks Shannon. You're the best!
15 July 2025
Reply from Bensons For Beds - Swansea707
Thank you for your kind words! We are thrilled to hear that Shannon provided exceptional customer care during your visits to our store. We strive to make the bed buying process easy and enjoyable for all our customers. Shannon truly is the best and we are lucky to have her on our team. We appreciate your business and hope to see you again soon, Megan at Customer Care
Very helpful no complaints
14 July 2025
Reply from Bensons For Beds - Swansea707
Thank you for your kind words and positive feedback! We strive to provide exceptional service and are happy to hear we've met your expectations. We appreciate your business, Megan at Customer Care
The girls at Swansea benson were very…
The girls at Swansea benson were very helpful and approachable. Couldn’t have asked for more
7 July 2025
Reply from Bensons For Beds - Swansea707
Thank you for your kind words about our staff at Swansea Benson! We strive to provide excellent customer service and we're glad to hear we exceeded your expectations. Thank you for choosing us, Megan at Customer Care
Bensons definitely the placd for beds…
Staff were very friendly helpful informative and professional.
Big choice of beds mattresses pillows etc. ..would definitely reccomend Bensons to others.
A good experience .
27 June 2025
Reply from Bensons For Beds - Swansea707
Thank you for the kind words! We are thrilled to hear that our staff provided you with excellent service, and that you enjoyed our wide selection of beds and bedding. It was our pleasure to assist you, and we would love to have the opportunity to see you again in the future. Thank you for recommending us, Megan at Customer Care
Brilliant and knowledgable staff
Brilliant and knowledgable staff . Helpful and made you feel at ease .
Excellent service .
15 June 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that our helpful and knowledgeable team made you feel at ease. Thank you for recognising our excellent service! We appreciate your review, Megan at Customer Care
Bethan was so helpful and knowledgeable…
Bethan was so helpful and knowledgeable that made my experience easy
9 June 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that our team member's knowledge and assistance made your experience easy. Thank you for your positive feedback, Megan at Customer Care
Excellent customer sales
I love all the 4 ladies that work at Benson beds Fforestfach Swansea they have all personally dealt with me over the years. They are a fantastic bunch and go that extra mile each and every time. I have purchased many very expensive beds from Benson beds and would highly rate this store for the excellent customer service they provide. Thank you again Helen
6 June 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that you've consistently received excellent customer service from our team. We appreciate your long-term patronage and are grateful for your positive feedback regarding your experiences in our store. Thank you for always choosing us, Megan at Customer Care
The lady who assisted us was very very…
The lady who assisted us was very very helpful and knowledgeable and easy to talk to and guided us to making the right choice to suit our needs.
3 June 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that the assistance provided was helpful, informative, and tailored to your needs. We appreciate you taking the time to share your positive experience! Thank you, Megan at Customer Care
Very helpful staff that understand the…
Very helpful staff that understand the product very well.
2 June 2025
Reply from Bensons For Beds - Swansea707
We appreciate your feedback Zoe! We're happy to hear our staff's product knowledge was helpful to you. Thanks for choosing us, Megan at Customer Care
Approached cheerfully when we entered
Approached cheerfully when we entered. Advice given then left to look at beds. When I had narrowed it down I talked it through with staff and they helped with my decision. There were no pushy sales tactics at all.
24 May 2025
Unprompted review
Reply from Bensons For Beds - Swansea707
We're happy to hear that you felt welcomed and received helpful, pressure-free assistance. We appreciate you sharing your positive experience with our team. Thanks for your feedback, Megan at Customer care
Reply from Bensons For Beds - Swansea707
We are happy to hear that you had a prompt service experience without any issues. Thank you for your positive feedback, Megan at Customer Care
The lady that seen to.me was very very…
The lady that seen to.me was very very helpful and explained everything to me
She was very pleasant
11 May 2025
Reply from Bensons For Beds - Swansea707
Thank you for taking the time to leave this kind review! We are thrilled to hear that our team member provided you with exceptional service and made sure to explain everything to you. We appreciate your support and hope to see you again soon! 😊
Satisfied customer.We found staff knowledgeable and…
We found staff knowledgeable and courteous.
Delivery was prompt and the delivery staff were very helpful.
20 April 2025
Reply from Bensons For Beds - Swansea707
Thank you for the wonderful review! We are so happy to hear that our staff provided you with knowledgeable and courteous service. We pride ourselves on prompt delivery and our helpful delivery staff. We appreciate your business!
Sleep well, Team Bensons💜
Made to feel very welcome
Made to feel very welcome, Bethan and staff took the time to speak with the person that I support which was purchasing the bed, answered all questions and queries, even explained the difference between products that were available
26 April 2025
Reply from Bensons For Beds - Swansea707
Thank you for your kind words! It brings us so much joy to make our customers and their loved ones feel welcomed and informed. Our team always strives to provide the best service and knowledge to ensure a great shopping experience. We appreciate your support and hope you and your loved one enjoy the new bed!
Sleep well, Team Bensons💜
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