Anil listened attentively to our requirements and suggested products that exactly met them. He clearly explained the delivery options so that we could easily identify the one that was right for us. He... See more
Location
Switch locationUnit 2, 150a High Street, SM1 1LX Sutton, Surrey, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Every thing was arranged by Aneil very easily . He put me at ease with all the information i needed & made this large purchase simple. The delivery guys were prompt & on time. They even called befo... See more
Company replied
We honestly didn’t even plan to buy from Bensons for Beds when we walked in, but Anil completely changed our minds with his excellent customer service. He was friendly, knowledgeable, patient, and... See more
Company replied
Had no plans to buy bed frames today, but had plans to buy elsewhere by next month. We entered just to browse and make enquiries but Anil changed our minds. He welcomed us warmly and showed us around... See more
Company replied
Company details
About Bensons For Beds - Sutton High Street
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2, 150a High Street, SM1 1LX, Sutton, Surrey, United Kingdom
4.7
Excellent
77 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service
Anil listened attentively to our requirements and suggested products that exactly met them. He clearly explained the delivery options so that we could easily identify the one that was right for us. He was friendly and knowledgeable without being pushy. It was nice to be on the receiving end of such good customer service.
14 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Every thing was arranged by Aneil very…
Every thing was arranged by Aneil very easily . He put me at ease with all the information i needed & made this large purchase simple.
The delivery guys were prompt & on time. They even called before hand to let me know where they were.
1 August 2026
Reply from Bensons For Beds - Sutton High Street
We're so pleased to hear that your experience was made easy and that you felt at ease with all the information provided for your purchase. It's wonderful that our delivery team was prompt and kept you informed of their arrival.
Thank you for your positive review - Lauryn at Customer Care 💜
Reply from Bensons For Beds - Sutton High Street
We are absolutely delighted to hear that you're a repeat buyer and so pleased with our exceptional service and high-quality products! Thank you for your wonderful feedback.
Team Bensons
Fantastic Customer service
The store manager Mr John did a fantastic service , he completely understood my requirement and proposed the perfect one for me.
11 July 2026
Reply from Bensons For Beds - Sutton High Street
We're so pleased to hear that our store manager provided fantastic service and understood your requirements perfectly. It's wonderful that they proposed the ideal solution for you.
Reply from Bensons For Beds - Sutton High Street
Thank you for sharing your positive experience with us!
Delivery to Cheam Road
Gary, Alan & Mark arrived on time and were professional, friendly and polite. They were very tidy taking all the rubbish and constructed the two beds ready for use. They did a good job.
19 June 2026
Reply from Bensons For Beds - Sutton High Street
We're so pleased our team arrived on time, were professional, friendly, and polite. We're glad they did a good job with the beds and tidying up!
Team Bensons
The delivery guys went over and above…
The delivery guys went over and above with the delivery due to the difficult parking . And kept me informed with the delivery time. Shop staff in the sutton Surrey store very helpful.
21 June 2026
Reply from Bensons For Beds - Sutton High Street
We're so pleased to hear our delivery team went above and beyond and kept you informed. It's wonderful that our store staff were also very helpful. Thank you!
Team Bensons
We bought a single mattress
We bought a single mattress. The store manager John was very friendly, knowledgeable and approachable. He listened to our preferences and helped us very eagerly.
The delivery was on time and within the window promised. The delivery personnel was very friendly and cooperative. He took care of the surroundings while moving the mattress through the house. Installed and explained the features.
In nutshell excellent experience doing business with Bensons for Beds.
25 May 2026
Unprompted review
Reply from Bensons For Beds - Sutton High Street
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team provided helpful guidance and that the delivery was on time and handled with care. Thank you for your kind words!
Team Bensons
Like I Said - I't's Only A Bed.
The sales people were easy to get on with. They didn't push us into a sale. It was a pleasant experience.
7 June 2026
Reply from Bensons For Beds - Sutton High Street
We're so pleased our team made your experience pleasant and didn't pressure you. Thank you for your kind feedback.
Team Bensons
Great service all round and very…
Great service all round and very pleased with the quality of the beds and delivery.
30 May 2026
Reply from Bensons For Beds - Sutton High Street
We're so pleased you received great service and are happy with the quality of your beds and delivery!
Team Bensons
We honestly didn’t even plan to buy…
We honestly didn’t even plan to buy from Bensons for Beds when we walked in, but Anil completely changed our minds with his excellent customer service. He was friendly, knowledgeable, patient, and genuinely took the time to help us find the right bed without making us feel pressured at all.
He made the entire experience feel easy and enjoyable, and his professionalism really stood out compared to other stores we visited. It’s rare to come across service like that nowadays.
Thank you again, Anil — you’re a real credit to Bensons for Beds!
25 May 2026
Unprompted review
Reply from Bensons For Beds - Sutton High Street
We are so pleased to hear about your excellent experience with us! It's wonderful that our team member provided such friendly, knowledgeable, and unpressured assistance, making your bed-buying journey easy and enjoyable. Thank you for your kind words.
Team Bensons
I am so impressed with the product
I am so impressed with the product. Lovely headboard and well designed frame. My sleeping experience has changed!
14 May 2026
Reply from Bensons For Beds - Sutton High Street
We are so happy to hear our product has improved your sleeping experience! Thank you for your wonderful feedback.
Team Bensons
Great product and delivery on time by…
Great product and delivery on time by Mark and Allen
8 May 2026
Reply from Bensons For Beds - Sutton High Street
We're so happy to hear that you received a great product and on-time delivery! We appreciate you sharing your positive experience with us.
Team Bensons
John the sales assistant was so helpful…
John the sales assistant was so helpful in assisting me to choose the right mattress for me. He was so knowledgeable and he gave me the confidence to choose the right mattress. Although I had purchased a different mattress the day before there was no problem in cancelling that order and John helped me to choose another mattress which would help in supporting my shoulders and back.
29 April 2026
Unprompted review
Reply from Bensons For Beds - Sutton High Street
Thank you for such a thoughtful review! 😊 We’re delighted to hear John was so helpful and knowledgeable, and that he gave you the confidence to find the right mattress for your shoulders and back. We’re also really pleased the change of order was smooth and stress‑free. Enjoy your new mattress, and here’s to much better sleep! 🛏️✨
Very professional and not pushy
Very professional and not pushy. Every details explained. Left well informed and satisfied with the purchase.
17 April 2026
Reply from Bensons For Beds - Sutton High Street
Fantastic! Professional, pressure‑free service is exactly what we aim for.
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist
James is A very professional and…
James is A very professional and knowledgeable non pushy salesman who answered all my questions with care.I’ll surely recommend his services and Bensons to al my connections.
10 October 2025
Unprompted review
Reply from Bensons For Beds - Sutton High Street
We're happy to hear that our salesperson was professional, knowledgeable and helpful! We appreciate you recommending our services to your connections. Thank you!
Team Bensons
We just ordered a mattress from Sutton…
We just ordered a mattress from Sutton High Street branch, what a brilliant service from James ! he was so nice to show us which matress will suits for our best. He was so nice to talk with and very helpful.
8 April 2026
Unprompted review
Reply from Bensons For Beds - Sutton High Street
Thank you so much for the lovely review! 🛏️✨ We’re thrilled you had such a great experience at our Sutton High Street store. James will be over the moon to hear your kind words—he loves helping customers find their perfect mattress! Enjoy your new mattress and sweet dreams,
Megan | Customer Care Specialist💜
Treated with respect by delivery men …
Treated with respect by delivery men as older people it was really nice to meet James and Andy they were very helpful
30 March 2026
Unprompted review
Reply from Bensons For Beds - Sutton High Street
Thank you for the lovely feedback! We’re so pleased James and Andy made you feel respected and well looked after — they’ll really appreciate your kind words,
Megan | Customer Care Specialist🛏️✨
I received very good customer care…
I received very good customer care right from the point of purchase at the Sutton shop to the staff that delivered and assembled the bed
Brilliant thanks
30 March 2026
Unprompted review
Reply from Bensons For Beds - Sutton High Street
Thank you for the lovely feedback! We’re so pleased you received great customer care from the Sutton store right through to delivery and assembly. Brilliant to hear everything went smoothly — enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.