The staff in the shop were really helpful and helped us find the same mattress that we had previously purchased and love. Process was really quick and easy. We have bought the same style mattress 3... See more
Location
Switch locationUnit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP Stockton, Cleveland, GB
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See what reviewers are saying
Stuart was very helpful and patient whilst we took our time trying different mattresses (with a crying baby in tow!). He took onboard feedback and comments to help guide us to the perfect mattress.... See more
Company replied
Excellent service, from choosing our guest bed to having it delivered and assembled. We were kept updated throughout . Delivery was on time. Staff were polite, professional and knowledgeable. The deli... See more
Company replied
Marie was very helpful and knowledgeable, completely not pushy just friendly and informative. There was a good range to choose from and some good deals too, as a returning customer all my details were... See more
Company replied
Company details
About Bensons For Beds - Stockton27
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP, Stockton, Cleveland, United Kingdom
- 1642673233
4.9
Excellent
529 reviews
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Sales advisor was very knowledgable and…
Sales advisor was very knowledgable and extremely helpful
10 May 2026
Reply from Bensons For Beds - Stockton27
Thank you! We're so pleased our sales advisor was knowledgeable and helpful. We appreciate your feedback.
Team Bensons - Jess
Very good delivery service
Very happy once again with delivery service. Darren Niles and colleague professional efficient quick and friendly
Took away the packaging after setting up the bed. Even placed our existing mattress on the new bed for me
Thank you
14 May 2026
Reply from Bensons For Beds - Stockton27
We're so happy to hear about your excellent delivery experience! It's wonderful that our team provided such professional, efficient, and friendly service, even placing your existing mattress. Thank you for your kind words!
Team Bensons - Jess
Very friendly and helpful sales team…
Very friendly and helpful sales team and delivery team
8 May 2026
Reply from Bensons For Beds - Stockton27
Thank you for the great feedback! 😊 We’re really pleased to hear both the sales and delivery teams were friendly and helpful. That’s exactly the experience we aim to deliver—enjoy your purchase! 🛏️✨
Helpful staff and good service
The staff in store were very nice and friendly and took their time with us and didn't rush us.
The app for tracking the delivery and being kept informed of the time of delivery was very helpful.
Both of the delivery guys were polite, helpful, friendly and efficient despite being up and on the road since very early in the morning.
The only negative thing was that our day of delivery was changed. That wasn't great as we had arranged for our old mattress and topper to be collected the day of the delivery of the new mattress. That had to be rearranged. But I did contact the store and they said that if we couldn't rearrange collection of the old mattress and topper that the delivery guys would take them away for us. We were able to rearrange collection of the old mattress etc which was good but it was nice to know that Bensons would help us.
We have bought a mattress, a bed and bedside cabinets from Bensons previously. Their staff have always gone out of their way to help us.
10 May 2026
Reply from Bensons For Beds - Stockton27
Thank you so much for your lovely and detailed review! We’re delighted to hear how helpful our in‑store team and delivery crew were, and that our tracking app kept you well informed. We’re sorry again about the delivery date change and really appreciate your understanding — we’re glad our team could help make things right. Thank you for choosing Bensons once again; it truly means a lot to us! 😊
Friendly and helpful service
Friendly and helpful service from Marie at the Stockton branch where we recently purchased a bed frame and mattress.
Marie is a credit to your business.
7 May 2026
Reply from Bensons For Beds - Stockton27
We're so glad to hear about the friendly and helpful service you received at our Stockton branch. It's great to know you're pleased with your new bed frame and mattress. We appreciate your kind words!
Team Bensons
We really liked what we saw in the…
We really liked what we saw in the shop, and we ordered two ottoman double beds for our children. The beds took five weeks to arrive. When we received the order, my husband unpacked one of the beds and found a scratch on part of the metal frame. We are not sure whether this happened during delivery or at the manufacturer.
The first bed was easy to put together by following the instructions. However, when it came to the second bed, it was much more complicated and took us double the time, or even longer, to assemble because the instructions were not as simple to follow.
Overall, we are pleased with both beds!
10 May 2026
Reply from Bensons For Beds - Stockton27
We appreciate you sharing your feedback. We're glad you are pleased with the beds. We're sorry to hear about the scratch and the difficulty you experienced with the second bed's assembly. We will review the assembly instructions to ensure they are easy to follow.
Team Bensons
Helpful customer service rep
6 May 2026
Reply from Bensons For Beds - Stockton27
We appreciate you sharing your experience, and we are so happy to hear our customer service representative was helpful.
Team Bensons
Very happy with the quality of my bed…
Very happy with the quality of my bed frame & mattress. Great customer service at Stockton with Paul. My order was delivered on time, with friendly & helpful delivery team. All carried upstairs for me, would definitely recommend Bensons for Beds 👍🏻
7 May 2026
Unprompted review
Reply from Bensons For Beds - Stockton27
We're happy you're pleased with the quality of your bed frame and mattress! It's great to hear about the excellent service you received and that your order was delivered on time by a friendly and helpful team. Thank you for recommending us!
Team Bensons
The guys in the shop were helpful
The guys in the shop were helpful, informed but not pushy. The credit options were explained clearly. Our mattress arrived on time with lots of communication beforehand. The delivery guys were friendly, quick and efficient.
2 May 2026
Reply from Bensons For Beds - Stockton27
We're happy to hear that our team were helpful and informative, and that the credit options were explained clearly. It's great your mattress arrived on time and the delivery team were friendly and efficient.
Team Bensons
Brilliant company to deal with from…
Brilliant company to deal with from sales to delivery. Sales guy Mark was very helpful and info was received regularly updating on delivery time. Two guys who delivered were brilliant, both removing old mattress and installing new one. Staircase was not easy to negotiate but they managed ok. Would recommend Bensons for Beds any day.
1 May 2026
Reply from Bensons For Beds - Stockton27
Thank you for the fantastic review! 😊 We’re so pleased Mark and the delivery team made everything run smoothly—even with those tricky stairs! Thanks for the recommendation and enjoy your new bed 🛏️✨
Unreliable
Benson beds once purchased item if any fault with product their service is really let you down, they don’t solve problems and not accurate with information, they don’t even pick up the phone. I had faulty bed delivered and it took 3 month to pick up only help with finance team intervene and still waiting for confirmation of my refund.
28 April 2026
Reply from Bensons For Beds - Stockton27
We regret to hear about the issues you experienced with the faulty bed and the delay in resolution. We appreciate you bringing this to our attention. We're looking into the matter to improve our service and communication.
Team Bensons
Time and patience of staff to let you…
Time and patience of staff to let you compare beds for what was right for you nothing was to much trouble staff very knowledgeable on products sold including pillows and protectors.
26 April 2026
Reply from Bensons For Beds - Stockton27
Thank you so much! 😊 We love hearing this—our team is always happy to give you the time and guidance you need to find just the right fit (right down to the pillows!). We’ll be sure to share your kind words with them,
Megan | Customer Care Specialist✨
Reply from Bensons For Beds - Stockton27
Thank you! 😊 We’re so glad you found our sales team helpful, knowledgeable, and refreshingly not pushy—just how shopping should be! 💜
Reply from Bensons For Beds - Stockton27
Much appreciated! Paul will be delighted to hear this 👏
Take care and see you again soon,
Megan | Customer Care Specialist
Staff very helpful and courteous.
14 March 2026
Reply from Bensons For Beds - Stockton27
Thank you! We’re really pleased to hear our staff were helpful and courteous.
Thanks for choosing us – we hope to serve you again,
Megan | Customer Care Specialist💤
Great service from start to finish
Great service from start to finish. Good quality bed and excellent price compared to other stores. Good advice and friendly instore team. Delivery was prompt and efficient.
Highly recommend 👌
20 April 2026
Reply from Bensons For Beds - Stockton27
Thank you for the fantastic feedback! We’re delighted you enjoyed great service from start to finish, found excellent value, and received friendly in‑store advice along with prompt delivery 😊
Sleep well and sweet dreams!
Megan | Customer Care Specialist
Excellent delivery service
Excellent delivery service! The communication from bensons regarding the delivery was brilliant! I was receiving emails and phone calls to let me know updates and even on the day of delivery I was kept well informed. Drivers Lee and Stew worked well and respected my property. They gave me a demo of the bed and ensured I was happy before they left. Thank you so much!
20 April 2026
Reply from Bensons For Beds - Stockton27
Thank you so much for the fantastic feedback! We’re delighted our communication kept you well informed throughout, and that Lee and Stew provided such respectful, professional service. It’s great to hear the bed demo was helpful and that you were happy before they left,
Megan | Customer Care Specialist😊
The service from buying the beds and…
The service from buying the beds and the great advice from Mark to the delivery and installation was first class. Highly recommend.
12 April 2026
Reply from Bensons For Beds - Stockton27
We're so happy to hear that you received first-class service, from the helpful advice to the excellent delivery and installation of your beds! We appreciate your recommendation.
Team Bensons
Excellent service in your Stockton…
Excellent service in your Stockton store. Very helpful staff.
10 April 2026
Reply from Bensons For Beds - Stockton27
We appreciate your positive feedback regarding the excellent service and helpful staff at our Stockton store! Thank you for sharing.
Team Bensons
Brilliant staff instore
9 April 2026
Reply from Bensons For Beds - Stockton27
Thank you! We’re so glad you had a great in‑store experience—our team will really appreciate this.
Looking forward to welcoming you back again soon,
Megan | Customer Care Specialist💜
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