A big thank you to Gareth in the Stockport store. We later purchased the mattress online, but his help in choosing was appreciated. Great choice, no pushy sales, just a keen interest in helping.
Location
Switch locationUnit 3 The Peel Centre, Great Portwood Street, SK1 2HH Stockport, Cheshire, GB
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See what reviewers are saying
Salesman excellent in store, gave infoematuon but not pushy. Delivery men quick, polite and professiobal. We were kept informed of progress in manufacture and delivery at all times, very happy wirh th... See more
Company replied
Very easy and polite service from Sam in the Stockport branch. Good advice and easy process. On delivery day everything they said would happen did on time in a courteous professional manner. Team carr... See more
Company replied
Ugh, just horrible pushy salespeople in store. You're not doing yourselves any favours. People do not want to be sold to like that. Try reading the room, or asking people some questions that can actua... See more
Company replied
Company details
About Bensons For Beds - Stockport683
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 The Peel Centre, Great Portwood Street, SK1 2HH, Stockport, Cheshire, United Kingdom
- 1614747195
4.7
Excellent
530 reviews
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Pleasant experience with Bensons very…
Pleasant experience with Bensons very helpful customer service care. Thanks for looking after me.
30 January 2026
Reply from Bensons For Beds - Stockport683
Thank you for the lovely review Samuel! 😊 We’re so glad you had a pleasant experience and that our customer care team looked after you so well. We really appreciate you choosing us,
- Megan at Customer Care💜
I came into your store ( Peel Centre )…
I came into your store ( Peel Centre ) I was greeted by Naila whom was ever so helpful, couldn’t show me enough mattress until we found one that was just right .Naila was helpful patient and full of beans which made the whole process enjoyable thank you Bensons and thank you Naila . I would definitely recommend your shop to others .
28 January 2026
Unprompted review
Reply from Bensons For Beds - Stockport683
We're happy to hear that you found the perfect mattress with us! It's great to know that our team member was so helpful and patient, making the whole process enjoyable. Thank you for recommending us,
Megan at Customer Care
Reply from Bensons For Beds - Stockport683
We're so happy you are pleased with your product! Thank you for your positive feedback; it means a lot to us.
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Reply from Bensons For Beds - Stockport683
We appreciate you sharing your experience with us. We're happy to hear our staff was friendly, knowledgeable, and helpful to you!
Everything worked welll
Staff in the shop were very helpful. The delivery happened just as planbed
24 January 2026
Reply from Bensons For Beds - Stockport683
We appreciate you sharing your feedback! We're so happy to hear that our staff were helpful and the delivery went as planned.
Reply from Bensons For Beds - Stockport683
We're happy to hear that you had an excellent experience with our service. Thank you for your positive feedback; we appreciate it.
Delivery Team were excellent
Delivery Team were excellent. Rang to advise arrival time, put beds together very quickly and tidied up afterwards.
Polite, knowledgeable, helpful and friendly a credit to the Bensons team.
22 January 2026
Reply from Bensons For Beds - Stockport683
We're happy to hear that our delivery team was excellent! It's great to know they were polite, knowledgeable, helpful, and friendly. Thank you for your positive feedback.
Excelent service and advice provided by…
Excelent service and advice provided by Andrej. He was knowledgeable and kind.
16 January 2026
Reply from Bensons For Beds - Stockport683
We're so happy to hear that you received excellent service and kind, knowledgeable advice. We appreciate your positive feedback!
Initially a great experience in the…
Initially a great experience in the Stockport store, found what I wanted and got a great deal. I agreed that I would visit the store again the following week.
I then had umpteen calls from your store employee and numerous emails which I found intrusive and irritating. We had agreed that I would pop into the store to finalise and then purchase a bed and a mattress.
I won’t be buying anything from you now.
So annoyed
18 January 2026
Unprompted review
Reply from Bensons For Beds - Stockport683
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your recent experience. I completely understand how frustrating unwanted calls and emails can be, especially after you’d already agreed to pop back into the store at your convenience.
Just to reassure you — our promotions do change weekly, and we always encourage customers to check in-store so you don’t miss out on the best deals available. That said, you should never feel pressured or overwhelmed by contact from us.
I’ve shared your comments with the team so we can ensure this doesn’t happen again. We truly value your interest, and I’m sorry this situation has put you off. If you ever reconsider, we’d be more than happy to welcome you back and provide the stress‑free experience you should expect from us.
Thank you again for bringing this to our attention,
Megan at Customer Care
Quick and easy buying experience
Popped in to the Stockport, Peel Centre branch for a well overdue mattress. We were immediately met by Eric who welcomed us and gave us a few pointers and pillows and then left us to it with no pressure. He checked how we were doing a little bit later and was really friendly and helpful. Once we’d decided on the mattress we wanted we sat down with him to got through everything and make payment. He gently upsold us the pillows we’d been using and a mattress protector without any hard sell pressure. Everything was clearly explained including the delivery. My wife and I were really happy with the service we got and hope our positive feedback filters through to Eric. We would definitely recommend the peel centre shop based on our experience. I hope the mattress is as good.
11 January 2026
Reply from Bensons For Beds - Stockport683
We're happy to hear that you had such a positive experience in our store. We appreciate your comments regarding the service you received and are so glad that our colleague was able to assist you in finding the perfect mattress. Thank you for your feedback.
Friendly but need arrange BSL…
Friendly but need arrange BSL Interpreter for deaf people for communication make sure staff understand what they want for new beds.
12 January 2026
Reply from Bensons For Beds - Stockport683
We appreciate your feedback and are glad you found our team friendly. We'll work to ensure better communication support, including BSL interpreters, to serve everyone effectively.
Great choice, helpful and not pushy sales person
The selection of beds in the store was greater than any of the other stores we tried and that was important to us as trying the bed really made us more confident in selecting the right mattress. Trying the beds was encouraged and a pillow was provided to give us a full experience of what it felt like to lie on the mattresses. There was no pushiness and we weren’t rushed but were guided to the right matresses for our requirements.
10 January 2026
Reply from Bensons For Beds - Stockport683
We're happy to hear that our wide selection of beds helped you find the right mattress. It's great that you felt encouraged to try them and were guided without feeling rushed. Thank you for your positive review – Lauryn at Customer Care 💜
Staff was polite and helpful and did…
Staff was polite and helpful and did not hassle you let you choose and look round to see what bed I required, also dealt with all my requirements and explained everything in simple terms, overall a pleasant experience to actually shop for a change in a store without being hassled definitely the best store out of the ones I visited
6 January 2026
Reply from Bensons For Beds - Stockport683
Thank you for sharing such wonderful feedback Anthony! We’re thrilled you had a pleasant, hassle-free experience and found our team helpful and clear in explaining everything. It’s great to know we stood out as the best store—your kind words mean a lot!
Take care and see you again soon,
Megan at Customer Care😊
Great service and deals in the Stockport branch
My boyfriend and I went into the Stockport branch of Bensons on Sunday 4th January. We needed two new mattresses, and a couple of pillows. I'd previously had a mattress from Bensons 10 years which was due a replacement, but the same mattress was no longer available.
Adam the friendly store advisor gave us straight forward direction to the next closest mattress that was like the one I'd had, and when it came to purchase he really made sure we had the best deal available. Both he and Gareth had great customer service chat and as well as a good deal on two mattresses, we even got some good pub recommendations out of the trip!
Thanks so much - the personal friendly touch really does make all the difference and we left the store feeling super pleased about the whole experience.
4 January 2026
Unprompted review
Reply from Bensons For Beds - Stockport683
Thank you for sharing such a fantastic review! We’re thrilled Adam and Gareth made your visit so enjoyable and helpful. It’s great to hear you found the perfect mattresses and even got some local pub tips along the way! We’ll make sure they know how much you appreciated their friendly and personal touch.
See you next time! Megan at Customer Care 😊
Reply from Bensons For Beds - Stockport683
We’re so glad Julie provided great service and professionalism – that’s what we aim for every time!
Thanks again for your support—it means a lot!
Megan at Customer Care
Had best experience
Had best experience. Customer service is top notch 👌 and the bed is very comfortable and very good quality.
3 December 2025
Reply from Bensons For Beds - Stockport683
We’re thrilled you had the best experience and are loving your comfy, high-quality bed – that’s what we aim for! Thank you for your positive review – Lauryn at Customer Care 💜
Stockport Store
Stockport Store, great experience. No pressure selling. No constant attention, when asked we said we would shout them over and that was respected. When we did ask for help the staff were knowledgeable and courteous. All in all a great service.
28 December 2025
Reply from Bensons For Beds - Stockport683
We’re thrilled you had such a relaxed and positive experience at our Stockport store! Knowledgeable and courteous service is exactly what we aim for. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service
The whole process was excellent from in the shop through to delivery and installation.
22 December 2025
Reply from Bensons For Beds - Stockport683
We appreciate you sharing your positive experience! We're so glad the entire process, from the shop to delivery and installation, was excellent for you. Thank you for your review - Lauryn at Customer Care
Totally satisfied with whole process
Useful and accurate advice on the product (a chair sofabed) and delivery times, all sales people we encountered over 2 visits had a pleasant courteous helpful manner. Delivery process went as described and without a hitch; regular updates by email
18 December 2025
Reply from Bensons For Beds - Stockport683
We’re delighted to hear you received useful, accurate advice on your chair sofa bed and delivery times, and that every team member you met was courteous and helpful. It’s great to know the delivery process went smoothly with regular updates. Thank you for your positive review – Lauryn at Customer Care 💜
Karen helped us a lot she was very…amazing experience
Karen helped us a lot she was very knowledgeable and put us at our ease about everything, I would definitely recommend Bensons stockport to everyone I know
11 December 2025
Reply from Bensons For Beds - Stockport683
We're happy to hear that our Stockport team was so helpful and informative! We appreciate your recommendation and are glad you felt at ease with your purchase.
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