Excellent service. New mattress delivered on time. Texts to keep me updated. A call to let me know the delivery was 30 minutes away. Delivery men were professional and very helpful. I would definitel... See more
Location
Switch locationUnit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB
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See what reviewers are saying
We met Sheraz in the Stevenage store who was brilliantly helpful and helped us choose a mattress we liked. We weren't able to buy instore as our children were getting tired and hungry but I was able t... See more
Company replied
My experience of buying an expensive mattress from bensons has been mixed. I chose bensons because I thought they had a good level of expertise. I went in store in Hertfordshire where they had a tool... See more
Company replied
Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattr... See more
Company replied
Company details
About Bensons For Beds - Stevenage493
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, United Kingdom
- 1438312172
4.7
Excellent
496 reviews
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Excellent knowledge and demonstrating…
Excellent knowledge and demonstrating the products
Sarah was very good and polite
8 October 2025
Reply from Bensons For Beds - Stevenage493
We appreciate your positive feedback! We're happy to hear that you found the product demonstrations and knowledge excellent and the staff member polite.
Take care,
Megan at Customer Care
Fantastic service from Bensons for Beds…
My friend recommended Bensons for Beds in Stevenage based on her experience of shopping there and I’m glad she did. We were served by Tara who was great. She listened carefully to what we were looking for and made some recommendations on which beds would be great for us to try based on what we were looking for. Based on the suggestions made we bought a bed, mattress and a headboard. We received great service from the moment we entered the store to time we left
27 September 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
We're happy to hear that you had such a positive experience in our store and that our team member was so helpful. We appreciate you taking the time to share your positive feedback.
Thank you,
Megan at Customer Care.
The staff aways makes you feel welcome
The staff aways makes you feel welcome. They are very helpful and ready to give assistance and professional advice. Thank you.
3 October 2025
Reply from Bensons For Beds - Stevenage493
We appreciate you taking the time to share your feedback! We're so glad to hear that our staff makes you feel welcome and provides helpful, professional advice.
Thank you,
Lauryn at Customer Care
Perfect customer service!
Sophie was very down to earth and answered all our questions. If she didn't know the answer to my question, she went and found out. There was no hard sell or pressure to buy. Polite, informed and patient. Thank you! :)
1 October 2025
Reply from Bensons For Beds - Stevenage493
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the informative and pressure-free service you received. Thank you for your feedback!
Thank you,
Lauryn at Customer Care
A good purchasing experience
The staff were not pushy but extremely helpful when asked. The purchase and payment straightforward and the staff relaxed and cheerful.
Delivery times updated and the delivery men friendly, smiling and very obliging.
14 September 2025
Reply from Bensons For Beds - Stevenage493
Thank you for the kind words—I'm so glad the whole experience was smooth and positive! Take care, Megan at Customer Care.
Delivery lets it down
Everything great until there were delivery issues. Mess up between the store and the courier
15 September 2025
Reply from Bensons For Beds - Stevenage493
We appreciate you sharing your experience. We're sorry to hear about the delivery issues. If you need further support on this, please contact us through the following link so that we can assist you: ttps://www.bensonsforbeds.co.uk/contact-us/.
Thank you,
Lauryn at Customer Care.
Vulgar language
I have been debating writing this review. I have decided that its important for people to know what goes on in stores. I visted the store with my young child last teusday (09/09). I was looking for a bed for her and was greeted by a lovely lady who was helpful. However a gentleman that works there was using text to speech over the speakers and using vulgar language infront on my child? He was running off and giggling to himself whist still saying things through the speaker. The poor lady seemed very embarresed by the behaviour. I feel like this shouldnt be how customers are treated. Very dissaponted
9 September 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
We appreciate you bringing this to our attention Amy. We're very sorry your visit was unpleasant and that inappropriate language was used in front of your child. We'll address this internally to ensure a better environment for everyone.
Best wishes,
Megan at Customer Care
Reply from Bensons For Beds - Stevenage493
"Thank you for your kind words! We are thrilled to hear that our staff and products have met your expectations. Your satisfaction is our top priority and we look forward to serving you again soon! #CustomerLove"
Reply from Bensons For Beds - Stevenage493
We're happy to hear that you found our team member knowledgeable and helpful. We appreciate you taking the time to share your positive experience with us, Megan at Customer Care
Staff in Stevenage were very friendly…
Staff in Stevenage were very friendly helpful and efficient
28 August 2025
Reply from Bensons For Beds - Stevenage493
We're so happy to hear the Stevenage staff were friendly, helpful, and efficient! We appreciate your positive feedback and thank you for choosing us, Megan at Customer Care
Great experience
Customer service, plenty of choice and delivery on point.
28 August 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
We appreciate your positive feedback! We're happy you found great choices and that our service and delivery met your expectations.
Take care, Megan at Customer Care
Reply from Bensons For Beds - Stevenage493
We're happy you found a great selection of beds and that our staff were very helpful! We appreciate your positive feedback.
Friendly sales representatives but…
Friendly sales representatives but style and design didn’t meet our needs
25 August 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
We appreciate your feedback and are glad our sales representatives were friendly. We'll review our styles to better meet diverse needs.
Very satisfied
The two ladies that helped us were very helpful and professional answered all of our questions and made the whole experience very pleasurable,would highly recommend
24 August 2025
Reply from Bensons For Beds - Stevenage493
Thank you for taking the time to leave such a kind review! We are thrilled to hear that our team provided you with helpful and professional service. It was a pleasure to assist you and we appreciate your recommendation!
Reply from Bensons For Beds - Stevenage493
We appreciate you taking the time to share your positive experience! We are so glad our staff was helpful and accommodating to your needs. Take care, Megan at Customer Care
Excellent customer service
Excellent customer service from the lady who served us. She was very knowledgeable and friendly with it.
14 August 2025
Reply from Bensons For Beds - Stevenage493
We're happy to hear that you received excellent customer service! It's great to know the staff member was knowledgeable and friendly. Thank you for your feedback. Take care, Megan at Customer Care
Reply from Bensons For Beds - Stevenage493
Thank you for sharing this amazing 5 star review for us Dawson. We appreciate you! Thanks for choosing us, Megan at Customer Care
Fantastic service from Tara
Fantastic service from Tara. She understood our needs, was informative, friendly and efficient
12 August 2025
Reply from Bensons For Beds - Stevenage493
We appreciate your positive feedback! We are so glad to hear that you received fantastic, friendly, informative, and efficient service and that we met your needs. Take care, Megan at Customer Care
Good sales person,not pushy
13 August 2025
Reply from Bensons For Beds - Stevenage493
We're happy to hear that the salesperson was helpful and not pushy Paul. We appreciate your feedback, Megan at Customer Care
positive experience
Overall a very positive experience with Bensons from the initial visit to the shop and the advice we were given, to communication regarding delivery and the delivery itself. Will be recommending
4 August 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
Thank you for choosing Bensons for your recent purchase! We are thrilled to hear that you had a positive experience with us from start to finish. Thank you for your recommendation and we can't wait to see you again, Megan at Customer Care
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